Using Business Intelligence to Manage Your Fleet Danny Brashear CEM

What is ‘ Business Intelligence ’  Business Intelligence refers to skills, processes, technologies, applications and practices used to support decision making.

WHAT ARE WE GOING TO COVER  What is Business Intelligence  How well do you know your Fleet  Are you tracking the right data  Can you answer all of your customer’s questions  Are you educating your customers with Business Intelligence  Having information at your finger tips - Dashboard

How well do you know your Fleet  Nobody should know your Fleet better then you  You want your customers to come to you  Some basic information you should know:  Average age of your Fleet  Average cost (per meter, per class, per asset)  Best asset replacement goals  Current inventory value  Where is your budget dollars being spent  Your next projected budget cost per department

Are you tracking the right data  Tracking KPI and why  Set KPI goals  Processes in place to help achieve the goals  Educate your staff and customers  Monitor the progress of each KPI  Run it like a business  Priorities change

KPI – Why do I need them?  Track your shops performance  Show your customers how you’re doing  Keep you focused to meet your standards or promises to your customers  Provides needed data to write your business plan  Gives you the numbers to fight privatization  Identifies possible areas for additional training  Tell the shop story – ‘Your Scoreboard’

Some KPI to look at  Fleet availability to the customer – 90%  Shop turn around time – 75% within the same day  Direct labor vs in-direct labor – 90% direct  PM compliance - 90% complete  Scheduled repairs vs non-scheduled repairs – 80% scheduled vs 20% non scheduled  Comeback – less than 2%  Average age of the fleet – 3-5 years  Inventory turns – average of 4 per year

More KPI to look at  Utilization per class – varies per class, start with 700-per month  Shop turn around time – 75% in the same day  CPM (per class) that has more than 10% higher than average  Non-scheduled leave – less than 2%  Current fully burden labor rate  Parts fill rate, when do I stock it  Vendor performance meeting their promised deliveries  Outstanding warranty claims

REPORT RUNNER  In 6.0 there are 145 standard reports where 5.69 had 132  Version

NEW REPORTS IN Vehicle Auction Report 132 – Meter Per Gallon Exception Report 133 – Cost Per Meter Exception Report 208 – Parts Without a Vendor 209 – Parts Mean Time Between Failure (MTBF) 223 – Part Transactions Detail Report 250 – NAPA Unprocessed Requests 250 – NAPA Total Time From Part Request To Part Issue 319 – Maintenance History By Repair Group And Class 338 – Work Order Delays By Status 403 – Tank Inventory Links 615 – Purge Data Report 615 – Record Creation Audit Report

SOME RECOMMENDED REPORTS  Scheduled vs. Non-Scheduled Repairs (326)  Average Work Order Completion Time (327)  Technician Productivity % (330)  Technician Cost to Labor Dollars (331)  Customer Returns (335)  PM Labor % Comparison (315)  Active Work Orders by Shop (311)

 Parts Inventory (200)  Parts Issued (201 & 201S)  Parts Received (204 & 204S) (compare to invoices)  Orders Not Received (205)  Parts Surplus (218)  Parts Obsolescence (219)  Inventory Movement (222) SOME RECOMMENDED REPORTS

Answer all of your customer ’ s questions  If not, ask questions  Find out why they need to know  How can you help them  Can you support your answers  Make sure to follow up  Have regular customer meetings  Bring the numbers, reports, examples, etc.  Share your Business Plan and goals  This will build good customer relationships

Are you educating your customers with Business Intelligence  You want your customers to depend on you  Any Fleet information  Customer Trust  Be customer driven  Provide the information they need  Get them involved, get their buy in  Come to you because they want to not have to  Use your Business Plan as a Fleet goal  Update yearly

Dashboard

RE-CAP  What is Business Intelligence  How well do you know your Fleet  Are you tracking the right information  Can you support your customer needs  Educate your customers with Business Intelligence  Create and use Business Plan as your Fleet goal  Having the right data at your finger tips

Questions?

Thank you for attending! Danny Brashear CEM – toll free – fax ext – Direct I hope you enjoy the rest of the FASTER conference!