GROUNDNET AIRPORT SHUTTLE The worlds largest group of Airport Ground Transportation providers Implementing Quality Standards Across Airports San Francisco, California April 2, – April 5, 2006 Presented by Lorraine Wilde, Don Eames & Jeff Finkel

Who is GroundNet ? GroundNet is an international consortium of airport ground transportation companies intent on providing travelers the highest level ofground transportation, while maintaining consistently superior customer service, enhanced through our reservation network.

GroundNet Service Our members provide shared ride and private car service for individuals as well as for some of the largest meetings, corporations and conventions in the world. Our intent is to provide travelers with the highest level of ground transportation. Each member of GroundNet meets stringent standards of performance in the areas of:  Customer service  Safety  Industry knowledge  Reputation in the local market.

GroundNet Members  Members 40  Years in Business 892  Number of passengers 43,602,184

Entry into GroundNet  Must be recommended for membership by an existing company  Submit references from airport authority, CVB, hotels & clients  Have authority to serve their airport  Be the dominate or second most dominant company in their market  Be financially sound  Only 1 in 10 applications are approved by Membership committee After the Membership Committee approves the company the Board of Directors and then the general membership must also approve the company

GroundNet Members Our Newest Members Lothian Buses – Edinburgh, Scotland Airport Connection Service – Rome, Italy Pacific Western Transportation Ltd. – Toronto, Canada Our members come from the Continental United States, Hawaii, Canada, the UK and Europe we are truly an International Group

GroundNet Service  GroundNet members provide service to Over 2191Cities  GroundNet members provide service to Over 100 Airports

GroundNet Demographics Flexibility  Vehicle mix  Type of service  Drivers  Service areas

GroundNet Vehicles  3717 Vehicles Available Vehicles to service GroundNet Passengers  1503 Vans  636 Sedans  1219 Motor Coaches  160 Mini Buses  111 Wheelchair Vehicles  88 Limousines

GroundNet Vehicles

GroundNet Tools Promoting Quality  Conference Calls – Every 2 weeks  Meetings – Every 4 months  Safety Initiative – Drive Cam  Service Initiative – Group Hand Offs

GroundNet Tools BENCHMARKING with the BEST  Financial  Safety & Insurance  Quality Controls  Reservation Service Standards

GroundNet Tools Assuring Quality Through Technology  Reservations and dispatch  confirmations  Inventory control  Portal technology  Kiosk technology

GroundNet.Com Average monthly visitors to the GroundNet.Com web site who make a reservation  2003 – 18,000  2004 – 31,000  2005 – 53,000

GroundNet.Com GroundNet member companies receive web reservations daily. The numbers continued to increase.  Daily 3897  Weekly  Monthly 62384

GroundNet Airport Shuttle The GroundNet Membership Committee continues to seek out members in strategic markets For Quality Service Look for the GroundNet member serving your community