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Lokvani: An e-ffort to empower Challenges of E-governance in UP Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it. Mindset of Government employees (fear of losing extra income). More efforts for G2G than G2C, leading to no perceptible benefits to common people. Infrastructure, power, and communication problems. Education, illiteracy

Lokvani: An e-ffort to empower Lokvani -the voice of the people An e-governance initiative by District Administration and National Informatics Centre in Sitapur (U.P., India)

Lokvani: An e-ffort to empower What is Lokvani? Lokvani, Sitapur is an internet kiosk based system for providing various informations and public grievance redressal in a transparent, accountable and time-bound manner.

Lokvani: An e-ffort to empower Our Role Models Computerized railway reservation system Bhoomi, Karnataka

Lokvani: An e-ffort to empower Outline of presentation Demonstration & technical details (WHAT?) 1. Front-end 2. Back-end Process of implementation & administrative details (HOW?)

Lokvani: An e-ffort to empower Lokvani: Introduction An internet based network of 42 public kiosks (Lokvani centre) at tehsil and block level. Established by private entrepreneurs without any government expenditure. Fixed charges of Rs 5/- to Rs 10/- for availing facilities. All the information/services put on web.

Lokvani: An e-ffort to empower Available Facilities Availability of land records (Khataunis) on internet. Online registration, disposal and monitoring of public grievances. Information of various government schemes/prescribed government forms List of different development works / Schemes / Expenditure / Beneficiaries etc. On line status of arms license applications. GPF Account details of basic Education Teachers. Details of work done under MPLAD / Vidhayak Nidhi. Allotment of funds to Gram Sabhas under different development schemes. Allotment of Food grains to Kotedars (fair price shops). Other useful information of public interest. Online tender submission / monitoring.

Lokvani: An e-ffort to empower Public Grievence Redressal Senior Officers Departmental officers Field level officers/employees ? EXISTING SYSTEM

Lokvani: An e-ffort to empower Third Party, Lokvani Kiosk Lokvani Server DM Concerned Department Lokvani - Process

Lokvani: An e-ffort to empower Strengths of Lokvani Transparency and accountability to complainant. Complete transparency in all works / schemes / beneficiaries / selection / expenditure etc. Compulsion to come to District / Tehsil Head Quarter avoided. Effective monitoring of all complaints / grievances. 24X7 services. Monitoring of performance of district level officers is possible by senior officers at state headquarter.

Lokvani: An e-ffort to empower Strengths of Lokvani Contd. Manipulation/fudging of records not possible Permanent, transferable and easily accessible records to everyone Any kind of analysis possible Job creation in rural areas Bridging the digital divide Easily replicable A new way of interacting with the government without having to go to any government office

Lokvani: An e-ffort to empower Achievements More than 25,000 complaints registered and disposed off in about 7 months. First successful E-Governance project in Uttar Pradesh First District in country to provide On line Land records on Internet in Hindi. Successful implementation of project in spite of heavy power shortage (6 to 7 hours electricity availability) Successful even in adverse conditions (illiteracy, attitude, work culture etc.) Wide media coverage at local and national level Replication of Lokvani is underway in entire state. Already been implemented in several districts of UP.

Lokvani: An e-ffort to empower Challenges Mindset of government functionaries. Lack of satisfaction of meeting personally with the officer. Enclosures cannot be attached with application. Possibility of fake complaints. Quality vs. Quantity Sustainability

Lokvani: An e-ffort to empower How we did it Sept. 2004Studies of Similar initiatives in Dhar(M.P) and Jhalawar (Rajasthan). Sept.-Oct. 2004Plugging the loopholes and designing a new system in consultation with all District level officers. Oct.2004Establishment of a registered society “LOKVANI, SITAPUR” at district level. Nov.2004Registration, training and agreement with already running computer centers/ cyber cafes in the district on a fixed fee (Rs. 1000)

Lokvani: An e-ffort to empower How we did it Contd. Jan.2005Weekly monitoring of performance Feb.2005brought on internet Feb.2005Land Records on Lokvani Apr.2005dashboard added May.2005Muster Rolls Jun.2005Status of Arm Licenses Jun.2005On Line Tenders Jun.2005IVRS Introduced Continuous updating of contents/addition of new features.

Lokvani: An e-ffort to empower Future Plans Home Delivery of “Nakal Khatauni” via courier services. Installation of touch screen Kiosk. Court Judgments and cause List on Lokvani.

Lokvani: An e-ffort to empower Lessons Learnt Better copy than reinvent the wheel Seeing is believing Team spirit (giving credit/appreciation/freedom) Best is the enemy of good Failure is the pillar of success Socialising helps No subsidies Strategy (calculated moves) Use of media and politicians No need to be a technocrat

Lokvani: An e-ffort to empower Thank You When we both take one step each, We come two steps closer.