Strategy, Projects & Programs Strategy is implemented through projects. A project is a temporary endeavor undertaken to create a unique product, service or result. A program is a group of related projects designed to accomplish a common goal over an extended period of time.

Characteristics of a Project Established objective/s A defined life span with a beginning and an end Usually, the involvement of several departments and professionals Typically, doing something that has never been done before Specific time, cost, resource and performance requirements

Action Plan Work/Process Breakdown Structure Time Estimates Cost Estimates Organizational Resource Requirements Performance Requirements, Deliverables & Assignment of Responsibilities

Work/Process Breakdown Structure (WBS/PBS) WBS: a hierarchical method that successively subdivides the work of the project into discrete, smaller detail PBS: a hierarchical method used when the outcome results from a series of steps or phases

Work Breakdown Structure Example New Restaurant Concept Menu Development Facilities Design Management Development

Process Breakdown Structure Example Develop a New Menu Choose Menu Type and Menu Cycle Develop Menu Items Price Menu Items

Combined Work/Process Breakdown Structure Example New Restaurant Concept Facility Design Menu Development Choose Menu Type & Menu Cycle Develop Menu Items Price Menu Items Management Development Level 1 Level 2

Issue, Recommendation & Objectives Issue: How can Chipotle leverage its employee-friendly compensation and reward practices to motivate empowered employees and deliver a dining experience that is far better than what fast food companies can offer? Recommendation: Implement a customer-driven incentive system that rewards employees who exceed customers’ expectations of fast food and fast-casual restaurants Objectives: 1) Chipotle will receive a higher Consumer Reports dining experience rating (currently at 83) than Rubio’s (at 84) and Taco Bell (at 73) in 2016 & 2017. 2) Chipotle will meet Trefis forecasts for average number of visits per restaurant per year of 208,000 in 2016 and 216,000 in 2017.

Work Breakdown Structure Customer-driven employee incentive program Define goals from employee & customer perspective Develop employee-& customer-relevant metrics Design program mechanics and reward schedule Develop promo campaign Develop budget and secure approval Finalize details Launch program Monitor results

Select ONLY 3 Level 1 Tasks Customer-driven employee incentive program Define goals from employee & customer perspective Develop employee-& customer-relevant metrics Design program mechanics and reward schedule Develop promo campaign Develop budget and secure approval Finalize details Launch program Monitor results

For each task selected… Develop time estimates Develop cost estimates Human, physical, technological & organizational resource requirements Performance requirements, deliverables & assignment of responsibilities Note: All of these must be covered for each task that you choose to discuss and discussed separately for each task

For each task selected… Develop time estimates; you can include: Start date/s, End date/s, Latest start & end dates, etc. Contingency plans for delays Scheduling policies and procedures Penalties and rewards for early completion, meeting and missing deadlines Etc.

For each task selected… Develop cost estimates; you can include: Planned costs and allowances Spending, reporting and auditing policies and procedures Sources of funds, cost of funds Penalties and rewards for savings, meeting budgets, cost overruns Etc.

For each task selected… Human, physical, technological & organizational resource requirements; you can include: Staffing, task assignments Organizing mechanisms for coordination and control External stakeholder involvement Infrastructure/technical support Etc.

For each task selected… Performance requirements, deliverables & assignment of responsibilities; you can include: Contribution to strategic/financial objectives Output, reports, tracking best practices Task leader/s, project liaison/s Penalties & rewards for quality of deliverables Etc.

Other guidelines for the AP Place your WBS/PBS in the Appendix Just state the tasks and details as listed; you do not have to explain the how’s or the why’s. Number each task that you discuss (i.e. Task 1, Task 2 & Task 3). Make sure that each task selected is clearly identified and discussed separately from each other; DO NOT COMBINE THEM

The Appendix Section This is not included in the page limit Must include the ENTIRE WBS/PBS diagram with ONLY first level tasks. Mark the three (3) tasks that you discussed in the report. Explain from where and/or how the financial and strategic objectives were derived.