ERP End-User Business Productivity: Field Study of SAP & Microsoft Keystone Strategy MOIS549 Presented to:Dr. Dina Rateb Presented by:Dina Wagdy

Agenda  Productivity measures  Measurement tools  Global result  Detailed result  Conclusion

1) Identify Productivity Measures  2 major inputs: SUMI ERP user research  Business productivity function of 6 factors.

2) Global survey  Survey: 85 statements on software business productivity Covering the 6 categories of business productivity Statements with the standard 7 point Likert scale. 7  “strongly agreed” 4  “neither agreed nor disagreed” “didn’t know” or “was not applicable to their situation.”  Respondents: Users of Microsoft Dynamics NAV, Microsoft Dynamics GP, SAP All-in-One, and SAP R/3 at approximately 100 companies (randomly selected) Sales & Marketing, Finance, and Operations departments  double-blind: The sponsor of the survey was not revealed to respondents The individuals administering the survey did not know who the sponsor was.

Result: Global  Microsoft scored higher than SAP in 80 of the 85 total questions.  Higher business productivity impact

Result: Usability A study finds that only 15% of employees are licensed to use their company’s ERP system and furthermore that 46% of licensed ERP seats go unused. Usability  Ease of use  User ‘command’ of application  User enjoyment with software

Result: Familiarity Familiarity  Ease of learning  User comfort with application

Result: Transactional Efficiency Transactional Efficiency  User effectiveness in executing repetitive tasks  Efficiency of user interface  Speed and reliability of system

Result: Flexibility Flexibility  Agility in handling unexpected issues  Ease of completing infrequent or unusual tasks  System adaptability to business needs

Result: Business Insight Business Insight  Comprehensive reporting  Real-time access to information  Visibility across departments

Result: Collaboration Collaboration  Ease of collaboration with colleagues  Efficiency of application workflow  Ease of communication with suppliers, partners & customers

Result: Detailed Microsoft scores are uniformly higher across all categories.

Conclusion EEase of use and business performance and to highlight the impact applications can have on end user productivity SSelection criteria for use as a basis for evaluating ERP systems 66 major dimensions: Usability, Familiarity, Transactional Efficiency, Flexibility, Business Insight, and Collaboration. RRespondents scored Microsoft applications higher than they did SAP applications.

Thank You Q & A