BackForward HPHConnect Making Employee Health Benefits Easier to Manage. Set up your HPHConnect account today by calling your broker or your Harvard Pilgrim Account Services Coordinator at HPHConnect is Harvard Pilgrim’s secure, high-speed connection to administrative ease. For employers: View, manage and pay premium invoices online Review, edit and approve enrollments Enroll, disenroll and add employees and dependents due to qualifying events Manage and edit the Harvard Pilgrim employee roster Download the employee roster View Schedule of Benefits (SOBs) online Great features to come All you need to get HPHConnected is a browser that supports high-level encryption!

BackForward No other health plan can offer you a faster, more effective tool for managing your company’s health benefits. "HPHConnect speeds up enrollment and provides real time information at your fingertips.“ – Jennifer Welz, Human Resources Manager, AmberWave Systems Corporation, Salem, New Hampshire "HPHConnect is incredibly easy to use, confirmations go smoothly, information gets into the system ‘real time,’ and it makes our bills pretty darned accurate!” – Anne Civetta, Director of Human Resources, ERG, Lexington, Massachusetts "HPHConnect has freed up time that our Human Resources team can use to explore new programs and services for our employees.” – Peggy Malumphy, Compensation & Benefits Manager, Dana Farber Cancer Institute, Boston, Massachusetts

BackForward What Is HPHConnect? n HPHConnect is a web-based administrative transaction service that makes the administration of health benefits faster, simpler, and more accurate. n HPHConnect is available 24 hours a day, 7 days a week. n HPHConnect is secure and maintains user-confidentiality. n HPHConnect runs with standard web browser (e.g. Internet Explorer) that supports high-level encryption. n HPHConnect lets you spend less time on paperwork and more time focusing on your business. n HPHConnect allows your third party administrator or broker to perform any HPHConnect administrative transaction on your behalf. n HPHConnect is FREE!

BackForward HPHConnect All online services for employers can be accessed at Harvard Pilgrim’s web site,

BackForwardHPHConnect When you request an HPHConnect account for your company, you will receive a username and password. These will allow you to access a host of online services.

BackForward Online Billing Real time management of your health benefit costs. Receive a preliminary bill on or about the 10 th of the month. Disenroll subscribers directly from your preliminary bill. This allows you to focus on transactions that you need to process prior to receiving your final bill.

BackForward Online Billing On the date specified by you (between the 11 th and 25 th of the month) your final invoice will be posted. All changes processed since your preliminary bill will be reflected on your final invoice.

BackForward You can view a total count for each contract type (e.g. Individual, Family) for current premiums and any adjustments. Online Billing

BackForward Online Billing You can pay online via Harvard Pilgrim-initiated direct debit to an account you specify, or pay by mail (check or wire). It’s quick, it’s easy and it’s accurate.

BackForward Online Billing You can even check your past invoice history online. The links will take you to the invoice summary for that month, with more links to access subscriber detail.

BackForward Roster Management View subscriber and dependent enrollment detail online. Keep enrollment information in sync with your records by editing your employees’ data online.

BackForward Enroll or Disenroll Employees and Dependents Enroll or disenroll your employees and their dependents in the plan, change products or enrollment categories, add new dependents during qualifying events, and/or update or change an employee’s or dependent’s demographic information.

BackForward Display of Coverage Ends Date For a complete picture of your enrollees’ Harvard Pilgrim coverage, a Coverage Ends Date will appear for members whose coverage is ending within 120 days. This display allows you to easily verify future disenrollments.

BackForward Add a Subscriber By using the ‘Add Subscriber’ function, you will be able to submit new enrollments through HPHConnect to Harvard Pilgrim by completing the online enrollment form! Previous subscriber enrollment information can be retrieved if the subscriber was a member of Harvard Pilgrim within the previous two years.

BackForward Download, View and Print a Roster Compare your employee payroll or HRIS roster with Harvard Pilgrim’s. Download your employee rosters into Excel or other database applications and you can view and print your roster. You also have the option to download rosters as “Subscriber only” or “Subscriber and Dependents.”

BackForward On the Set Preferences screen, you can determine which functions employees can access. For demographic changes, you can also allow those updates to come directly to Harvard Pilgrim without stopping for your approval – it’s your choice! Set Preferences

BackForward Review and Verify Employees’ Online Transactions Transactions conducted by your employees are presented to you for review and approval prior to being sent to Harvard Pilgrim. All approved transactions are processed within hours.

BackForward HPHConnect for Employees All online services for members can be accessed at Harvard Pilgrim’s web site,

BackForward Enroll Online for Employees Using your employer ID#, employees can enroll in Harvard Pilgrim online. It’s simple and easy to use. The enrollment is sent to you electronically for review and approval. Enrollments will not be sent to Harvard Pilgrim without your approval.

BackForward Create an HPHConnect Account Once enrolled, members age 18 and older can create their own personal HPHConnect account, which will allow them to access their personal health information and history and perform a variety of transactions.

BackForward View Benefit Information View Benefit Information HPHConnect gives members quick and easy access to their helath history. They can access benefit information, claims history, view provider information and track their history of prescription medications.

BackForward View Benefit Information View Benefit Information Members can easily access their Schedule of Benefits to view a full listing of services and procedures that are covered by their plan.

BackForward Support and Access to Health Information HPHConnect gives members the tools to compare hospitals, look-up health topics, access specialists online and participate in disease management programs.

BackForward Select or Change a PCP Employees can search for, select or change a PCP for themselves and their dependents based on search criteria that they choose, such as language, gender or location preferences.

BackForward Order ID Cards Employees can request a new ID card for themselves or their dependents.

BackForward Update Personal Information, Including Enrolling/Disenrolling Dependents Subject to your preference settings, employees can add or disenroll dependents due to qualifying events, or make changes to personal information such as their name, address, phone number and e- mail.

BackForward How Do I Get HPHConnected? Set-up your HPHConnect account today n Just call your Broker or Harvard Pilgrim Account Services Coordinator at Customer service n Answers to your and your employees’ HPHConnect questions are just a phone call away. Call Monday through Friday between 8:00 a.m. and 5:00 p.m. Stay tuned for more to come! n With your feedback, we continue to develop ways to enhance HPHConnect. We’re making great health care a little easier for you!