Citizen Centric Public Service Delivery: the Belgian approach International Symposium on “connected Governance” SSPA – Roma – 21-22/11/2009 Frank LEYMAN.

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Presentation transcript:

Citizen Centric Public Service Delivery: the Belgian approach International Symposium on “connected Governance” SSPA – Roma – 21-22/11/2009 Frank LEYMAN © fedict All rights reserved

The role of FEDICT FEDICT, a ‘horizontal’ Federal Public Service  Computerization of Belgian State –Develop & Implement e-gov strategy –Support Federal Public Services in their implementation –Develop & Implement Standards - Guidelines –Create and operate a common infrastructure –Manage the Inter-Gov Relationships –Help to develop customer-centric services that last  Computerization of Belgian Society  Belgium, ICT knowledge Region

The Belgian context  Belgium is a federal State  3 authorities at the same level  federal  3 Communities (language, person)  3 Regions  10 Provinces  589 municipalities AIM : e-government must enable one virtual government consistent to the customers with full respect for every single competency © fedict All rights reserved

Citizen Centricity 05/05/2009 | Bruxelles COMMON BACK- OFFICE COMMON PROCESS FLOW COMMON KEY MODULES E- APPLICA TIONS TOOLS Mandates Attributes Delegation Roles

ONE COMMON BACK-OFFICE © fedict All rights reserved

SECURITY LAYER … Ministry A Ministry B Ministry C Ministry Z FEDMAN Federal Service Bus National Portal Website ONE COMMON BACK-OFFICE © fedict All rights reserved

ONE UNIQUE ELECTRONIC KEY: THE BELGIAN eID © fedict All rights reserved

Purpose of the eID project Prove your identity Signature tool Provide an electronic identity card to the Belgian citizen that will allow them to authenticate themselves towards different applications and to place a digital signature © fedict All rights reserved

Electronic identity card (eID)  Children <12 years old  Foreign residents  Belgian citizens >12 years old © fedict All rights reserved

LOTS OF e-APPLICATIONS © fedict All rights reserved

Lots of applications of the eID card student cards Healthcare e-commerce Driver’s license Proof of membership SSO, etc. Home banking © fedict All rights reserved

What can we do with the eID today?  Federal e-gov applications : Social Security: declaring employees status Mobility: requesting car license plates Online consultation of your National Register file ( VPN (teleworking) Online tax declaration e-notary: signing and deposit of purchase acts e-procurement e-invoicing for public sector etc. © fedict All rights reserved

 Regional applications: Flemish Parliament: submitting and electronically signing decrees, questions and resolutions Academy of Fine Arts Flemish Region: enrolment via eID Vlaamse Huisvestingsmaatschappij: enrolment via eID What can we do with the eID today? © fedict All rights reserved

What can we do with the eID today?  e-loket: Requesting certificates (vb. marriage, birth,...) Requesting change of address etc.  School enrolments  Enrolment/access to libriaries  Access to swimming pools  Access to container parks  Electronic declaration of death  etc.  Local applications: © fedict All rights reserved

Lots of TOOLS at your disposal © fedict All rights reserved

05/05/2009 | Bruxelles

© fedict All rights reserved

© fedict All rights reserved

Quick Install 1. Install the eID software 2. Connect the card reader to the computer 3. Consult your data © fedict All rights reserved

eID Middleware Reading of the data – Certificates - Card & PIN © fedict All rights reserved

© fedict All rights reserved

A website to verify whether Belgian identity documents are valid or not: passport identity card residence permit with chip Registration the first time Sources authentiques © fedict All rights reserved

Fiscality © fedict All rights reserved

eHealth © fedict All rights reserved

Lots of MODULES at your disposal © fedict All rights reserved

MODULES FAS: Federal Authentication Service via eID e-LOKET: Tool to allow municipalities to offer electronic services to its citizen in a secure way e-DEPOT: Service to allow notaries to faster register acts PersonService: Webservice to allow fast query about physical persons in the public registers DIGIFLOW: User interface the Public Sector uses to get access to the UMA (Universal Messaging Engine) TELEMARC: Tool to allow public authorities to check if tendering companies dispose of all the neccessary attestations and documents that are needed for a particular tender. IAM: Identity and Access Management MAGMA: Delegation of powers for electronic declarations e-PAYMENT: Service package to allow public authorities to introduce electronic transactions 05/05/2009 | Bruxelles

Standard usage Standard Process Flows © fedict All rights reserved

Standard approach 05/05/2009 | Bruxelles WEB FSB FEDMAN network Authentic Sources

Example1: File a complaint “theft” 05/05/2009 | Bruxelles e-FORM FAS FSB Police Ticket # Push e-LOKET

05/05/2009 | Bruxelles e-FORM FAS FSB FPS Economy Ticket # Push Example2: ask for social tarrif e-LOKET Web Social Tarrif

05/05/2009 | Bruxelles Request about Company X FAS FSB VAT Pull Example3: verify info about Company X DIGIFLOW Web Telemarc BNONSS

Future developments © fedict All rights reserved

Identity and Access Management 05/05/2009 | Bruxelles IDENTITY NAME DATE of BIRTH PLACE of BIRTH GENDER ADDRESS NATIONALITY FAMILY STATUS CEO of COMPANY LAWYER FATHER MEMBER OF SERVICE CLUB ACCOUNTANT MEMBER of BOARD SOCIAL SECURITY DRIVING LICENSE

FEDICT FEDICT Fedict IAM as a “Hub” IAM hub SP FEDICT Applications Local repository Attribute collection workflows Authentic Sources USER/ROLE approver SP Application SP Application Authentic Sources USER IDP A National ID Persons IDP A National ID Enterprises EU country IDP’s IDP Social Security

Conclusion Common and secure back-office infrastructure Common electronic key Common rules of usage Common tools Common legislation BUT: Full political liberty of development by ministry (but with accountability) Liberty of choice (HW-SW) Future proof BETTER SERVICE TO CITIZEN, ENTERPRISE and PUBLIC SECTOR CUSTOMERS 05/05/2009 | Bruxelles

© fedict All rights reserved International interoperability

SECURITY LAYER FEDMAN Federal Service Bus National Portal Website … Ministry A Ministry B Ministry C Ministry Z Gateway to EU Region ARegion BRegion CRegion Z Municipality AMunicipality BMunicipality CMunicipality Z … … Country1 Country 2 Country3 Country X … © fedict All rights reserved

S ECURE IDEN T ITY ACR O SS BO R DERS LIN K ED © fedict All rights reserved

you! FRANK LEYMAN Manager International Relations Maria-Theresiastraat 1/3 Bruxelles 1000 Brussel TEL FAX