Pg 1 Information Technology Overview

Pg 2 Infrastructure Current website code is the result of 4+ years of accumulated band-aids, hurried projects, and various developers Resulted in a monolithic design with –No consolidation of identical functionality –Unused code that serves no current purpose –Inefficient code both in its load on systems and ease of routine changes A systematic re-write of each subsystem is needed –User –Credit card –Subscriptions –Content management –Reports –Campaigns and Mail-outs –Products –Templates –Publishing.

Pg 3 Current Database Current structure consists of two databases –Content Naturally evolved form for the last 5 years Suffers primarily from scalability All content is stored in a single table with the body of features as a text object field –Very large table megabytes and growing –Direct impact on content searches and building filtered lists of content based on date or other criteria Moving the content body into a separate table so that it is only touched during full article viewings or full-text searches will have a definite performance impact Changing from Text BLOB field type to VarChar may have a similar impact –User Accounts and Subscription Information Developed by Austin Data Works Database is much more complicated Indexing is lacking on almost all tables; affects performance of most common queries Record keeping is shoddy or non-existent for tracking who and when regarding last changes Historical statistics such as subscription totals and account histories are impossible or un-reliable There is a distinct lack of granularity when attempting to define limits of content access for different subscription types

Pg 4 Virtual Protocol Networking Remote access to office network is currently limited to , remote desktop access to accounting software, analyst forums, and production publishing system Some traffic is potential unencrypted to preserve functionality with clients Hotels and other Internet Service Providers often block ports that limit or block connectivity A true end-to-end VPN is needed –Ensures encryption –Bypasses problems caused by ISPs and hotels blocking connection types

Pg 5 System Hardware and Software Web Server –Static Content, production-site front-end –Hardware Dell Poweredge Intel 2GHZ Xeon CPUs 2 gigabytes RAM 67 gigabyte cached RAID 5, 3 10k RPM drives –Software Operating System –Linux – 2.6 series kernel Web Server –Apache web server Web Site development language –PHP pl6 and PHP pl6 ( migrating to PHP 5 ) Outgoing mail MTA for mail outs –Postfix PHP script caching –Eacellerator 0.95

Pg 6 System Hardware and Software Web Server –Static Content, production-site front-end –Hardware Dell Poweredge Intel 2GHZ Xeon CPUs 2 gigabytes RAM 67 gigabyte cached RAID 5, 3 10k RPM drives –Software Operating System –Linux – 2.6 series kernel Web Server –Apache web server Web Site development language –PHP pl6 and PHP pl6 ( migrating to PHP 5 ) Outgoing mail MTA for mail outs –Postfix PHP script caching –Eacellerator 0.95

Pg 7 System Hardware and Software DB Server –Customer user accounts, content database –Hardware Dell Poweredge Intel 2GHZ Xeon CPUs 4 Gigabytes RAM 67 gigabyte cached RAID 5, 3 10k RPM drives –Software Operating System –Linux – 2.6 series kernel Database Server –MySQL – MyISAM and InnoDB storage engines

Pg 8 System Hardware and Software Continued Mail server Corporate mail delivery, virus and spam handling, internal analyst forums, web based –Hardware Dell Poweredge Intel Xeon 2.4 gigahertz CPUs 2 Gigabytes RAM 67 gig SCSI system drive, 136 gig OS based RAID 5 ( 4 SCSI 10K rpm drives ) –Software Operating System –Linux – 2.6 series kernel Mail MTA –Postfix SPAM and virus –Amavisd-new »Spamassassin »ClamAV »Razor 2.82 »DCC Web Mail –Horde IMP IMAP and POP3 –Courier IMAP Analyst forums –PHPbb

Pg 9 System Hardware and Software Continued IBM xSeries –PDC for 2003 domain and statistics processing/ CIFS shared drives and home directories –Hardware IBM xSeries 1 Intel 2.80 Ghz Xeon 1 gigabyte RAM 33 GIG scsi –Software MS Server 2003 Services for UNIX NIS Server Backup DNS Server

Pg 10 System Hardware and Software Continued Yorktown –DNS server, campaign mailouts –Hardware Dell Poweredge Intel 2.4ghz CPUs 1 gigabyte RAM 67 gigabyte SCSI –Software Operating System –Linux – 2.6 series kernel Campaign mailout MTA –Qmail – Campaign mailout list management –EZMLM 0.53/ EZMLM-IDX 0.40 DNS Server –Bind 9.3.2

Pg 11 System Hardware and Software Continued Firewall –Low-end clone PC –Smoothwall 3.x BDC / Print Server –IBM Thinkcentre desktop –Windows Server 2003 Quickbooks / CIFS Share –Dell Dimension desktop –Windows Server 2003

Pg 12 Other IT/System Shortfalls No System Management Server for Desktop Maintenance and Audit No Logging Server and Intrusion Detection system No Exchange Server Phone System near max capacity Current Servers are older generation and heavily taxed No Staging Servers Filemaker DB Software is antiquated and labor intensive to manipulate No Client back-up system Austin backbone needs more bandwidth Virus protection is server and based vs. enterprise

Pg 13 Business System Needs Marketing does not have ability to create custom ing lists Legacy campaign lists are maintained independently vs. a single relational database Need effective, real-time reporting tools No method to effectively discern site visits by topic within specific parameters No ability to run credit authorization process prior to renewal resulting in revenue disruption and manual intervention Need user friendly interface to allow marketing to easily create campaign Customer account section needs improvements Need Customer Service ticketing system; essentially a manual process with no tracking Legacy website content not archived; link simply removed –Wastes storage space –Customers can access if they know URL creating potential content issues The Website is seven years old; functionality, user interface, content and graphics need to be addressed Others need to be defined