1 Salvador Flor & Chia Her EOP Counselors San Diego State University Educational Opportunity Program EOP The Great Exchange: Exit Interviews/Surveys EOP

2 Goals of Session A Look at EOP at SDSU A Look at EOP Services at CSU Campuses What Purposes Do Exit Interviews/Surveys Serve? Samples of Exit Surveys from CSU campuses Looking Forward: Setting Up Your Own Exit Survey Session Overview

3 Connect with Colleagues Exchange of Ideas & Practices Share Samples Looking Forward: Ideas for Creating Exit Interview/Survey Goals of Session

4 SDSU EOP Staff Profile 1 Director 1 Associate Director 1 Assistant Director 7 Counselors 1 Retention Coordinator 5 Outreach/Recruitment 1 Operations Manager 2 Computer Analysts 1 Program Coordinator 4 Administrative Support

5 Student Cohort Average Caseload: 545 Freshmen 846 Sophomores 498 Juniors1,047 Seniors1,422 Total3,813 Fall ’08 Admits Freshmen 591 Transfers 416 Total1,007 SDSU EOP Students

6 Recruitment Elementary SchoolJunior High School High School Community College SDSU EOP Recruitment Services

7 Admissions No Special Admit SDSU Admit Junior Transfer Impaction EOPS Local Non-Local Deny < 2900 Accept ≥ 2900 Transfer Workshops Min major GPA & 60 units Deny < 3300 EOP Accepts SDSU Accepts ≥ 3960 SDSU EOP Admissions Services

8 ProgramsIndividual ServicesActivities Freshmen BEST Summer Bridge Learning Communities Future Scholars Guardian Scholars* Academic Advising Personal & Career Counseling Letters of Recommendations (Financial Aid, Grad School, late schedule adjustment, etc.) Mid-Semester Progress Report (for probationary students) Tutoring (Individual & Group) Academic Success Workshops EOP Grants Summer Bridge Reunion Mentoring Volunteer Program* Student Advisory Board* Sophomores Juniors Transfer Bridge Seniors EOP Graduation Cross Campus Collaborations: Cross Cultural Center, New Student Program, Career Services, Bounce Back Program *Services available for all class levels. SDSU EOP Retention Services

9 C.A.A.T. (January to December ’08) Data from TutorTrac Visits14,282 Students 1,108 Tutoring Appointments1,918 Students 619 SDSU EOP Students Services Counselors. (January to December ’08) Data from AdvisorTrac # Visits# Students Appointments3,6402,313 Walk-Ins Phone Total4,6553,193

10 ChicoEOP Achievement award (money for books/academic materials) Los AngelesOnline Laptop Reservation Long BeachEOP Student Organization (ESO) Calendar FresnoEOP Alumni Chapter San DiegoVolunteer Program San FranciscoEOP Scholars (Volunteer Program for EOP Alumni) San JoseEOP Student Agreement Unique Services at CSU Campuses From CSU EOP websites

11 YesNo East Bay  Sacramento  San Marcos  Sonoma  Bakersfield  Chico  Fullerton  Los Angeles  Pomona  San Diego  San Francisco  San Luis Obispo  Exit Surveys at CSU Campuses

12 Evaluation of Services ◦ Level of Satisfaction ◦ Usage of Services ◦ Caseload Management Identify Unmet Student Needs/Issues Understand Reasons for Student Exit ◦ Academic vs. Non-Academic Alumni Association Funding Purposes Other? Purposes of Exit Interviews/Surveys

13 Purpose ◦ Define Target Group Type ◦ On-line, mail, in person, Qualitative Quantitative Accessibility Timing ◦ As soon as possible ◦ min max or option to resume ◦ 1-2 week return Incentives Return Rate Features of Exit Interviews/Surveys

14 Return Rate 40-50% Excellent 30-40%Good 20-30%Decent 15-20%Acceptable ≤ 15%Unacceptable ◦ On-line surveys averages 25-30% with reminders ◦ Mailed survey averages 10% Features of Exit Interviews/Surveys

15 Discussion/Questions

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