E-BUSINESS: NOT JUST SELLING ON THE WEB! Using the Internet to Enhance Business
Internet Penetration Historical Perspective Telephone 38 years - 50 million Television 13 years - 50 million Internet 4 years - 50 million English 330 million Chinese 132 million
Type of Sales business-to-business (B2B) business-to-business business-to-consumer (B2C) business-to-consumer business-to-employee (B2E) business-to-employee business-to-government (B2G) business-to-government government-to-business (G2B) government-to-business government-to-government (G2G) government-to-government government-to-citizen (G2C) government-to-citizen consumer-to-consumer (C2C) consumer-to-consumer consumer-to-business (C2B) consumer-to-business
Sales Retail E-commerce Sales (US sales) $37.2 billion in sales for Christmas % increase (ComScore) Steady Growth from 2000 20% of GDP from Internet Over a Trillion Dollars* (wholesale and retail)
Type of Online Business Models Selling a Product - Amazon Providing a Service – Legal Zoom or Consulting Free Products but selling access or information
Help Desk & Online Support Save Money by: Reduces Phone Calls Faster Response to Customer Needs Document Depository Lower Labor Cost
Marketing Market Research New Market Demographics Current Market Competitors Buyer Demographics Market Statistics & Economic Projections
Marketing Product Positioning Image Control Damage Control
Financial Year End Report IPO Project Proposals Fund Raising
Banking Online Banking Online Management of Resources Capital Acquisition Public & Private Loans
Auctions / Inventory Reduction E-bay Craig’s List Yahoo Google
Communications Company to Customer Company to Vendor Company to Employee Division to Division
Document Control Cost Publish Documents Update Documents Review Documents Track Documents
Education & Training Changing Work Force Upgrade Skills Just In Time Training
Employment Advertise Openings Targets a Population with some Computer Skills Low Cost to Company.
E-Government FirstGov (US) Arizona (State) Maricopa (County) Phoenix (Local)
Reasons for the Internet Bubble Bad Business Plans Under Estimated Advertising Dollars Under Estimated Profit Margins Poor Customer Service