Copyright © 2013 Curt Hill E-Plan The E-Commerce Plan or E- Government Plan

Introduction Scott Bernard insists that the E- Commerce plan or E-Government plan (generically: E-Plan) should be in addition to the Strategic Plan –With his experience we should listen This is largely an IT plan but should be conducted at a level above the IT department Copyright © 2013 Curt Hill

The E-Plan The plan should parallel the strategic plan No need to duplicate mission, vision and some other pieces The focus should be on how IT can support the strategic goals and initiatives of the organization Should have a shorter timeframe and be updated more frequently –Technology is moving too fast for longer Copyright © 2013 – Curt Hill

The 2s There are three very important categories of online interaction B2B B2C B2G Where –B = Business –C = Consumer or Customer or Citizen –G = Government G2C is very similar to B2C Copyright © 2013 Curt Hill

B2C Usually this takes the form of a web site –Term usually refers to online retailing Business offers some services to its customers This service may be: –Ability to purchase a product –Information on products Copyright © 2013 Curt Hill

B2E Business to Employee –A variation of B2C Provide employee information –Policies –Announcements –Personnel information Generally a function of Human Resources Copyright © 2013 Curt Hill

Audience Participation What online services does VCSU/NDUS provide for students? For faculty/staff? Copyright © 2013 Curt Hill

B2C Again Maintaining a web site to advertise, provide user guides and other information is comparatively easy Selling is where it gets interesting This requires substantial infrastructure Copyright © 2013 Curt Hill

B2C Infrastructure Customer database Product shipping Inventory database Handling discounts and promotions Computation of prices, taxes, shipping as well as payment verification –The shopping cart is more complicated than it looks Copyright © 2013 Curt Hill

Amazon The masters of B2C One of the services that Amazon provides is most of the front end for B2C They provide: –Servers –Customer verification –Ordering information The business just need a description of the product and be able to ship once notification is provided Copyright © 2013 Curt Hill

B2B This is an automated communication between a business and another business Order parts for manufacturing Automate the sales of products to wholesalers or retailers The entire supply chain may now be automated Usually exceeds the number of B2C transactions Similar but not same infrastructure Copyright © 2013 Curt Hill

B2G The usual understanding is electronic bidding on jobs and electronic application for grants –Greatly simplifies the paperwork handling May include any automated communication with government –Such as electronic notification of IRS of wages and deductions Copyright © 2013 Curt Hill

The Plan This is too complicated to do without a plan The plan needs to take the form of a project proposal –This is discussed somewhat more in the products and services presentation –Similar artifacts to a project proposal –However, it is considered at a higher level, because the strategic importance of the E-Plan Copyright © 2013 Curt Hill