the Integration Centre Ian Whiteside

the Integration Centre Agenda  Who we are  Current situation  Year 2001  What we do  What makes it work  The Challenges  Workload

the Integration Centre Who we are  Dept with 6 years history in CC  began with BT Portfolio Management  29 personnel  x-chargeable service  Central in CC

the Integration Centre Who we are Range of personnel  Hardware Product Managers  Software Engineers  Test Engineers  Engineering Managers  Consultants  On site, Office based Range of skills  Zen Works, SMS, Citrix, EDM  W98, NT, W2000, XP  Networking  Cloning

the Integration Centre Who we are – Functional Organisation

the Integration Centre Current Situation  Relocating to Hatfield  Supply Chain to Client Services  Increasing Workload / Pressure  Critical for BT’s Project Hexagon Existing Contractual Relationships to fulfil Increasing interest in IC Services

the Integration Centre IC – Top Customers

the Integration Centre IC – 2001 hi-lights … ‘the good’  Supporting BT’s Desktop Portfolio  50% increase in workload  Help Maintained Account’s profitability  A differentiator during Hexagon Bid  Formed Thin Client Services  Focus area for Vendor and CC  Citrix Award  Broke even  £2M x-charges raised, -£20k EBIT  IS W2000 / XP build  Moving into supporting CC Portfolio  Relationships with Vendors  Contribution to marketing funds

the Integration Centre IC – 2001 hi-lights … ‘not so good’  Focused entirely on P&L / Utilisation  Little progress on development  X-charging pre-sales  Little Support from Exec  Difficulty engaging  Best Practices  Service Portfolio Management  Duplication in Sectors  Low Company Utilisation  Services not packaged, marketed  Valued ? Understood ?

the Integration Centre What we do  Product based services  Not selling people  Evaluation  Preparation  Support

the Integration Centre IC … expertise in … Mobile Business Solutions Mobile Business Solutions Thin Client Services Thin Client Services Desktop software engineering Desktop software engineering Product Management Services Product Management Services Desktop Desktop Peripherals Peripherals Client Access Devices Evaluation, preparation and Support Services

the Integration Centre Product Lifecycle Consultancy, advisory Recommendation Imaging Testing Change Control Technical Bulletins Product Withdrawal

the Integration Centre What we do – Services  Product Advisory Service  Technical Forums, technology roadmaps  Recommendation Reports  Pre-selection Testing, benchmarking  “how to save 15-20% of capital spend by picking products smarter”  Software Image development  Robust Construction  Application Packaging  Compatibility Testing, Network/Infrastructure Testing  Future - proofed !

the Integration Centre Expertise – Product Knowledge VALUE ADD  What PC ?  Known technical support issues

the Integration Centre Expertise – Product Knowledge VALUE ADD

the Integration Centre Expertise - Technology Reviews Product Reviews Vendor Positioning Vendor Positioning Technology Updates Technology Updates Intel Directions Intel Directions

the Integration Centre What we do – Services  Change Management Control  Generic Fault Management  Manufacturing Site Audits  Catalogue Management  Technical Bulletins, Patches, Fixes  Engineering Tools

the Integration Centre How we help TOOLS MooMIN   data transfer  automated

the Integration Centre How we help TOOLS Build Support   upgrades

the Integration Centre How we help TOOLS Build Support   repairs

the Integration Centre How we help TOOLS SeCCure Key   personalised unlock  encryption

the Integration Centre What we do – IC “better practices”  Hardware Product Management  OEM Software Image development  Hardware Product Change Management Control  Software Application Management  Software Application Operational Acceptance Test  Client Desktop Migration Management  Software Image Deployment Management  Engineering Tools for Managed Services  Hardware Product Test Suite  Support Partition

the Integration Centre What makes it work  Experience  Inter-action of personnel  Iterative production process  Accountability  throughout product lifecycle

the Integration Centre What makes it work A blend of skill sets …

the Integration Centre What makes it work A blend of skill sets … interfacing outside of the IC too

the Integration Centre Duplication Integration Centre Tech Group Professional Services Account Mgmt Software Build Design Hardware Product Evaluation Hardware Product Management Software Application Management Hardware Commercial Information Hardware Warranty/Support Terms Vendor Management Change Management Control Portfolio Management

the Integration Centre The IC Duplication with other areas ? Yes, some individuals No, not collectively

the Integration Centre A Unique Portfolio Management Guaranteed Supply - no matter what !

the Integration Centre Challenges Integration into Client Services Integration into Client Services Consultancy Consultancy Serving the Customer Serving the Customer Protecting the Value Protecting the Value Developing the Value Developing the Value Increasing Workload Increasing Workload

the Integration Centre BT Desktop Contract - today Migrate to W2000 Migrate to W2000 No Project Management No Project Management Stock out situation at busiest time Stock out situation at busiest time Ongoing Portfolio Management Ongoing Portfolio Management Dell Politics rife ! Dell Politics rife ! people

the Integration Centre BT Project Hexagon Full Product Recommendation Full Product Recommendation Publications to BT Intranet Publications to BT Intranet Project Builds (in addition to Portfolio) Project Builds (in addition to Portfolio) EDM / Radia Management EDM / Radia Management Databook for Engineers Databook for Engineers Classed as Classed as “Portfolio Management Stage 2” 6-8 additional people – would become 60% of IC business

the Integration Centre BT Retail – ‘subscription computing’ External BT Business External BT Business Workstations and Servers to SME’s Workstations and Servers to SME’s Mirror of Internal Portfolio Management Mirror of Internal Portfolio Management Product selection Product selection Build Management Build Management Change Control Change Control Servers new to this concept Servers new to this concept 3-4 additional IC people + service design, project management, engineering

the Integration Centre Consignia 2 years working with the Account 2 years working with the Account 45,000 W2000 migration 45,000 W2000 migration Portfolio Management Portfolio Management Build Management Build Management Product roadmapping Product roadmapping CMC CMC Eng Toolsets Eng Toolsets 2-3 people

the Integration Centre Others – 75% likely Vodaphone Vodaphone PDA – Laptop Management PDA – Laptop Management DirectLine DirectLine Build management, product evaluation Build management, product evaluation Scottish Power Scottish Power Build Management Build Management BT Retail BT Retail 90,000 OS migration 90,000 OS migration

the Integration Centre Product Based Services