Copyright © 2006 Six Sigma Academy International, LLC All rights reserved; for use only in compliance with SSA license. Business Relationship Maps (BRM) September 2006

Copyright © 2006 Six Sigma Academy International, LLC All rights reserved; for use only in compliance with SSA license. Pg 1 BRM (Business Relationship Map) BRM is a tool that: -Links the company strategy to core processes while identifying key business measures -Points us to the areas that need improvement, then we can develop a process specific value stream map (VSM) to drive down to individual projects or project clusters -Helps us focus on the critical core processes while de-prioritizing non-critical areas -Enables senior leaders to provide specific, detailed and accurate direction to the Lean Six Sigma imitative. -Provides a qualitative and quantitative understanding of the current state of the business BRM Hierarchy: -Company strategy, vision and mission are at 50,000 ft level -BRM helps evaluate business at 30,000 ft level -Enterprise End to End Value Stream Maps (VSM’s) helps evaluate business at 15,000 ft level -Typically Black Belt projects are chartered at 5,000 ft level -Typically Green Belt projects are chartered at 2,000 ft level A first step in analyzing a company’s process flows. The intent is to begin the journey towards a process focused organization from a functional focused organization

Copyright © 2006 Six Sigma Academy International, LLC All rights reserved; for use only in compliance with SSA license. Pg 2 Processing Department A Cost Cycle Time or Delivery % $M Value Days/% % Area Opportunities Area Strengths Area Weaknesses Volume Value BRM - Example

Copyright © 2006 Six Sigma Academy International, LLC All rights reserved; for use only in compliance with SSA license. Pg 3 Health Insurance Company BRM Example 2 day BRM session with Senior Leaders Enabled team prioritize next level of VSM activity Helped leadership set $$ savings goals for Six Sigma program Help leadership in planning for organization structure to enable six sigma Helped pick some key projects

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