M Y G OV Owen Smith u

O VERVIEW Method Gov 2.0 Gov 2.0 – Myths Gov 2.0 – Issues Gov 2.0 – Measures MyGov MyGov – Assessment

M ETHOD Design Science Research Approach Analytical Reduction Literature Review Analysis of MyGov Artefact

G OV 2.0

G OV 2.0 User-Oriented Approach to Service Delivery Increased public participation Greater deliberation More transparent governance Greater levels of engagement via government consultation

G OV 2.0 M YTHS Digital Natives – they’re already there! All citizens are contributors AND activists Everybody produces useful content No more consumers – everyone’s a producer Web 2.0 is a fair playing field

G OV I SSUES Strong business agenda in the literature Utopianism Web 2.0 technology the new one-size-fits all Lack of a holistic view of Government

G OV 2.0 – M EASURES – E NGAGEMENT Levels of Engagement Improves the quality and extent of citizen input into government Relevance of Engagement Locality-specific content Removes/Reduces barriers to Engagement Particularly – disadvantaged Australians and core users of government services. All Australians have an equal say in governance.

G OV 2.0 – M EASURES – E FFECTIVENESS Strengthens cross-citizen collaboration (societal cohesion) Informs citizens to allow them to make better decisions at all levels of society Maintains Citizen trust of government’s handling of personal data Improves the perception of government’s service efficiency/delivery Provides more efficient and timely access to government services

M Y G OV MyGov Platform MyGov Architecture Agencies publish services to MyGov. Architecture is agile enough to enable new services to be easily “plugged in”. Actual services and transactions remain in agency systems. MyGov Interface Citizens access services Through MyGov interface. Agencies Services

My Car How can we help you? ACT Government Double demerit points apply for Easter Holiday period. ACT Government A parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here. Wall Info Forms Services Events Life Objects Groups Friends MyGov Search Home Profile Find Services Find Objects Account Relevant Agencies Vehicle Life Events Buying a car Selling a car Registering a car Had an accident Received a fine Starting a car pool Parking a car Insuring a car Greening a car Leasing a car Vehicle carbon emissions Protecting your car Selected Agency Centrelink confirms entitles to state and territory vehicle registration. Click here to request a confirmation letter.

M Y G OV – A SSESSMENT – E NGAGEMENT Levels of Engagement Improves the quality and extent of citizen input into government Relevance of Engagement Locality-specific content Removes/Reduces barriers to Engagement Particularly – disadvantaged Australians and core users of government services. All Australians have an equal say in governance.

M Y G OV – A SSESSMENT – E FFECTIVENESS Strengthens cross-citizen collaboration (societal cohesion) Informs citizens to allow them to make better decisions at all levels of society Maintains Citizen trust of government’s handling of personal data Improves the perception of government’s service efficiency/delivery Provides more efficient and timely access to government services

Q UESTIONS ?

C ONCLUSION MyGov – Good concept, great potential, but some issues to be dealt with. Gov 2.0

R EFERENCES ABS 2008, Adult Literacy, viewed 5 November Chang, A-M & Kannan, PK 2008, 'Leveraging Web 2.0 in Government', IBM Center for The Business of Government, Washington, DC. Chen, PJ 2011, Gov 2.0: Online engagement or a neo-liberal Trojan Horse?, Canberra, viewed 5 November 2011, /Library/pubs/Vis/vis10-11.htm Lundy, K 2009, Public Sphere 2: Government 2.0 Briefing Paper, viewed 5 November 2011,. Smallwood, T 2011, Technology & culture change - The MyGov concept – FB or LinkedIn for Government?, viewed 9 November 2011, SunlightFoundation 2009, What Gov 2.0 means to Sunlight, viewed 10 November 2011,