Jari Wilén Emergency Response Center Administration VIRVE PUBLIC AUTHORITY NETWORK EMERGENCY RESPONSE SYSTEM IN FINLAND

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network EMERGENCY RESPONSE CENTRES The Emergency Response Centre Administration is an esteemed, progressive and efficient team of top performers. Unique operating model Urgent emergency calls for police, rescue, social and health services Professionally skilled and ability to co-operate effectively Good team spirit and highly motivated staff Same person takes the emergency calls and makes the alarms

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Uniform The Emergency Response Centre Administration has its own uniform

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network ERC Duties

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Operational Model The same operator receives the emergency call, evaluates the risk and alerts the quickest and most appropriate unit or units The incident is transferred to incident monitoring, managed by one or several operators

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network The Calltaking dispatcher alarms units

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Data flow in the ERCs Records of the Health Record for Rescue Services Personnel data record, Police Records of the social affairs Field unit of the Police Field unit of the Rescue Services Ambulance services Social services Fully authorised Dispatchers

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Emergency Response Centre in Central-Finland (ERC) -POLICE -FIRE AND RESCUE -HEALTH CARE -SOCIAL

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Emergency Call Handling Reception of emergency call Register queries Support activities ACCIDENT Occupational safety Preventive measures Risk assessment Alerting units Public authority assistance * Fire services * Police services * Ambulance services * Social services, crisis response services Fire alarm systems Alarm devices Emergency phones Fixed line and mobile phone network Public authority network (VIRVE) (DARC-pager)

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Customers In need of help or under threat: –people –the environment –national heritage sites –Property Public authorities responsible for safety: –rescue services –police services –social services –health services

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Different Field Operations

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network There will be a total of 15 ERCs by ERC of Helsinki – Helsinki ERC of West Uusimaa – Lohja ERC of East and Central Uusimaa – Kerava ERC of South-West Finland – Turku ERC of Satakunta – Pori ERC of Häme – Hämeenlinna ERC of Pirkanmaa – Tampere ERC of South-East Finland – Kouvola ERC of South Savo – Mikkeli ERC of Ostrobothnia – Vaasa ERC of Central Finland – Jyväskylä ERC of North Savo – Kuopio ERC of North Ostrobothnia and Kainuu – Oulu ERC of Lapland – Rovaniemi ERC of North Karelia – Joensuu 2001 ERCs

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network VIRVE Multi-agency network with 30,000 users 15 switches More than 1,200 base stations Helsinki

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network In use today, nationwide Network roll-out completed, fully on schedule Full nationwide coverage, full seamless nationwide functionality, for example nationwide group calls Meets Schengen requirements Seamless integration with nationwide emergency response center network Co-operation with the Estonian marine border guard

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Joint network enhances effectivity The purpose of the VIRVE network is to boost the capability of public safety authorities to perform their specific tasks successfully in any situation. The aim of the project was to create an efficient and comprehensive radio network for use by the Finnish public safety authorities that will serve all the different user groups and improve the operational capabilities of the authorities.

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Traditionally - Government Agencies… Rescue Fire Dept Traffic police Ambulance Crime unit Border guard Military have multiple systems owned by each organization

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Rescue Fire Dept Ambulance Crime unit Border guard Traffic police Military Co-operation through a shared multi- agency TETRA system

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Nationwide group calls have become a reality Reliability and availability of service – complemented by base station fallback and DMO Multi-agency cooperation, seamless cooperation Savings and operational efficiency Improved security and safety of officers VIRVE answers the needs of all user organizations

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network From plans to reality Contracts Awarded Technology-Vendor-Operation Drafting phase State Security Networks First nation wide group call 2002 NetworkCompleted2002 1st Phase of Network completed 1998 Sharednetworkconcept RFQ Bidding Construction phase Pilot use Operativeuse

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network VIRVE-administration Security Networks Group Ministry of Transport and communications State Security Network LTD -Operator - Consession holder 100% Government

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Fire and rescue 20% Frontier Guard 8% Defence Forces 20% Police 15% Social and health services 30% Others 3% Customs 4% True multiagency operation today ~ users from different organisations

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Key benefits of TETRA Services to address the needs of mission-critical users –voice + data + dispatching Meets the security needs of public safety users Combines two-way radio, mobile telephony, messaging and packet data in one system Open standard, multi-vendor supply, certified interoperability

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Is VIRVE fulfilling user expectations?

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Contact Information EMERGENCY RESPONSE CENTRE ADMINISTRATION P.O. BOX 112 FIN PORI, FINLAND Tel (0) (exchange) Fax +358 (0) Official

Tuesday, October 06, 2015 Jari Wilén Supervisor, Public Authority Network Thank You Jari Wilén Supervisor, Public Authority Network Emergency Response Centre Administration