Network Services Frequently Asked Questions (FAQs)

2 Hybrid Network What is the hybrid network; what services are available? –Shared network between Monash University and Southern Health –Limited Southern Health network access

3 Hybrid Network What applications are available on hybrid network? –Full Monash Access –Southern Health >Southern Health Intranet >Pathology reports >Management reports >Staff Directory

4 Hybrid Network How can I request access? –Requirements >Southern Health computer (SH asset) >Hybrid network point >Access rights to Pathology results, management reports etc –Log a job in SCS JobDesk

5 Quota How can I get additional quota? –Default quota is set at a soft limit of 300 MB –Additional disk space is available at a cost of $15 per 100MB upto a limit of 4000MB. –This is a one-time payment. –Request additional quota at: >

6 Quota Management Login

7 Requesting Mail Quota Increase

8 Spam Filter Management How can I change my spam filter settings? –The default setting is 5 stars and filter to Spam- 30 folder. –Star rating: 3, 5, 7, 10 stars –Folder: Spam-7, Spam-30, Spam-60, Trash –White lists >Addresses e.g. >Domains e.g. nhmrc.gov.au

9 Spam Filter Management Login

10 Choosing Spam Filter Settings If you want strict filtering (more messages filtered to your nominated spam folder), set to a number smaller than 5. If you want lenient filtering (more messages delivered to your Inbox) then set to a number higher than 5. Messages in Spam-30 are automatically deleted after they have been there 30 days. Spam-7 and Spam-60 work similarly, for 7 and 60 days respectively.

11 Editing Spam Filter Settings

12 Monash Web How can I check my online? – – –Requires an Internet connection and Web browser. –Can not access Local Folders and Address book. –Lotus Notes will provide seamless interface to , calendar and address book.

13 Monash Webmail (mail.monash.edu.au)

14 my.monash Portal (my.monash.edu.au)

15 Monash Web Calendar How can I access my calendar online? –Access via Web browser >FireFox, Internet Explorer, Safari (Mac) –Type Full Name and select the node (10033 or 10034).

16 Web Calendar Login

17 Web Calendar Interface

18 Lotus Notes – PDA Support What PDA devices are supported in Lotus Notes environment? –ITS expect to support the following PDA platforms: - Pocket PC Windows Mobile Windows Mobile Symbian OS 9.2 (Nokia) - Palm OS 5.4

19 Network Points Install How can I request new network points? –Network points are installed by Southern Health –Department resource managers log the request –Requests are submitted using online form: >

20 Required details

21 Peer-to-Peer Applications Use of peer-to-peer programs is not permitted on the network. – authorised.html Regular network scans are conducted to search p2p programs. Computers found with p2p programs are blocked from network access.

22 IT Resources for Staff Monash Preferred IT Suppliers – suppliers/suppliers.php IT resource guide for staff – Faculty of Medicine Jobdesks – ITS Service Interruptions –