Measuring ICT in Singapore Global Event on Measuring the Information Society Presented by Ng Cher Keng Director, Strategic Planning Division Infocomm Development Authority of Singapore (IDA) 29 May 2008

Contents Background Data Sources / Data Collection and Analysis Indicators Generated - Examples Data Dissemination Measuring ICT Our Commitment Challenges faced Our Strategy Concluding Remarks

Background - Decentralised Statistical System Others Labour, Employment and Wages Ministry of Manpower Money & Banking Monetary Authority of Singapore Tourism Singapore Tourism Board National Statistical Authority Singapore Department of Statistics (DOS) Manufacturing Economic Development Board ICT Infocomm Development Authority of Singapore (IDA)

Background - Division of Work Official statistics are collected / compiled by: National Statistical Authority (Singapore Department of Statistics or DOS) Research and Statistics Units (or RSUs) in ministries and various other public sector agencies RSUs can better focus on data / statistics in their respective sectors, based on domain expertise Resulting in closer contact / greater interaction between statistical personnel / data users, leading to more relevant statistics being collected / analysed for policy-making / reference

Background – Purpose Policy Objective Indicators are needed to help: Working towards IDA’s strategic goal of cultivating a vibrant and competitive ICT industry; and an ICT-savvy workforce and society Indicators are needed to help: Monitor and analyse trends / development in the Singapore ICT landscape, contributing to: Policy formulation / review; and target-setting / progress review for Singapore’s latest ICT masterplan “Intelligent Nation 2015”(iN2015) International benchmarking of Singapore’s progress / developments in the ICT landscape Identify gaps / weaknesses for improvement and opportunities for development Assess IDA’s corporate Key Performance Indicators (KPIs)

IDA’s Vision, Mission & Strategic Goal Singapore: An Intelligent Nation, A Global City, powered by ICT Mission: To develop the ICT cluster as a major engine of growth and to leverage ICT for economic and social development Strategic Goal: To cultivate a vibrant and competitive ICT sector in Singapore - one that attracts foreign investment and sustains long-term GDP growth thru’ innovative ICT technology development, deployment and usage in Singapore - in order to enhance the global economic competitiveness of Singapore

Singapore’s ICT Masterplans 2006 - 2015 Intelligent Nation … Creation 2003 - 2006 Connected Singapore … Connectedness … Convergence Infocomm 21 2000 - 2003 1992 - 1999 … Connectivity and Content IT2000 … Communications 1986 - 1991 National IT Plan Singapore National IT Plan 1986 Computerisation National Computerisation Plan 1981 - 1985

iN2015 Vision: “Singapore: An Intelligent Nation, A Global City, powered by ICT” iN2015 Desired Outcomes Enriched lives thru’ ICT Enhanced economic competitiveness and innovation thru’ ICT Increased growth and competitiveness of the ICT industry

80 90% 2 3 100% #1 ,000 additional jobs iN2015’s goals… in the world in harnessing ICT to add value to the economy and society ,000 additional jobs 2 90% of homes using broadband -fold increase in VA of ICT sector to S$26Bn 3 100% PC ownership in homes with school-going children -fold increase in ICT export revenue to S$60Bn

Background: Mapping IDA’s corporate outcomes to iN2015 goals IDA Corporate Outcomes iN2015 Goals Outcome 1: Enhanced economic competitiveness of Singapore thru’ exploitation of ICT # 1 in the world in harnessing ICT to add value to the economy and society 90% household broadband penetration 100% PC-ownership in homes with school-going children Outcome 2: Growth and competitiveness of the ICT industry 2-fold increase in VA of the ICT industry to S$26Bn 3-fold increase in ICT export revenue to S$60Bn 80,000 additional jobs in the ICT industry Outcome 3: Impactful and effective organisation

Data Sources Administrative data - Primarily telecom-related Stand-alone ICT surveys Admin Data (Provided Monthly) Unit Size Indicators Generated (examples) Telecom Subscriptions and Volume / Usage Telecom Licensees 300 Fixed Line Household Penetration; Mobile Penetration; Household Broadband Penetration Annual Surveys Sampling Unit Sample Size Indicators Generated (examples) ICT Usage by Households and Individuals Residential Addresses 10,000 Household PC/Internet penetration; HH with school-going children ICT Usage by Enterprises Enterprises 14,000 Business PC/Internet penetration; Internet Activities; ICT Security Practices; Barriers to ICT Adoption ICT Manpower ICT manpower profile ICT Industry 6,000 ICT industry profile

Data Collection / Analysis (Survey) Questionnaire formulation Considers international best practices and approaches recommended by Eurostat, ITU, OECD, UNCTAD etc Internal validation by relevant line functions in IDA External validation thru’ pilots with businesses / individuals Data Collection Other than HH survey, self-administered questionnaires for all other surveys submitted online or via postal system supported by: Telephone clarification Face-to-face interviews HH survey fieldwork outsourced Analysis Data analysis and interpretation by IDA

ICT Indicators (Examples) - Fixed Line / Mobile Penetration Source: IDA Admin Data

ICT Indicators (Examples) - Dial-up / Broadband Penetration Source: IDA Admin Data

…with higher broadband speeds’ take-up Source: IDA Admin Data

ICT Indicators Generated - Examples At the household level Access to Internet by housing type PC penetration by households with school-going children Home computer penetration by households with school-going children Household Access to the Internet by Housing Type

ICT Indicators Generated - Examples At the individual level Computer Users Internet Users Computer Users Internet Users

Indicators Generated - Examples At the enterprise level ICT usage by Industries; Type of online activities ICT Usage by Industry Online Activities

Indicators Generated - Examples ICT Industry Revenue; Domestic/Export Revenue

Indicators Generated - Examples ICT Manpower by Gender ICT manpower profile Employed ICT Manpower ICT Manpower by Age

Tracking iN2015 Progress

Tracking iN2015 Progress - Some ICT Rankings 2005 2006 2007 2008 WEF Global IT Report 1st 2nd 3rd 5th EIU e-Readiness Rankings 11th 13th 6th IMD World Competitiveness Yearbook - Tech Infrastructure sub-factor Accenture e-Gov - UN e-Gov Survey e-Readiness Index e-Participation Index 7th 23rd 10th

Data Dissemination Internal audience: External audience: Detailed management report External audience: Key indicators and survey reports are posted on the IDA Internet website

Measuring ICT - Our Commitment Reliability and Accuracy We seek to benchmark ourselves against international best practices in statistical activities and adopt quality assurance standards Timeliness and Accessibility We strive for the earliest possible release of survey findings, and widest dissemination to various stakeholder groups, taking into account resources considerations Sustainability and Relevance We aim to improve the focus of survey work and enhance the relevance of survey findings, which meet the needs of various stakeholder groups, including reducing respondent fatigue

Measuring ICT - Challenges Faced Usefulness / Value of Surveys How to ensure continued relevance of survey findings? Accuracy / Timeliness How to enhance accuracy and ensure timely availability of survey findings as inputs for policy formulation / review? Costs / Sustainability How to weigh between scale / scope of surveys, fieldwork period and timeliness / accuracy of survey findings against survey costs and balance stakeholders’ / respondents’ needs? Respondent fatigue How to manage requirements from other departments / agencies and distinguish between ‘good-to-have’ / “must-have” data items? Decentralised statistical system How to better co-ordinate activities and align common concepts and methodology (e.g. common imputation approach)?

Measuring ICT - Our Strategy Manage expectations of stakeholders Growing demand for all kinds of statistics places increasing strain on our resources and survey respondents and licensees Balance needs and consider resource constraints => focus and prioritise Leverage on IDA’s various roles As the ICT industry promoter / developer, including as the telecom regulator As the Government CIO As Cluster Developer using ICT Promote data sharing amongst agencies, where possible Data sharing based on whole-of-government focus with appropriate safeguards on data privacy, handling and security Explore alternatives, where appropriate Outsource data collection Consider biennial coverage in surveys Consider private sector survey findings

Visualising IDA’s 3 Roles Singapore: An Intelligent Nation, a Global City, Powered by ICT ICT Industry Developer Developing vibrant and competitive ICT industry Government CIO Masterplanning, project-managing, implementing ICT systems and capabilities for Government Cluster Developer using ICT Spearheading transformation of key economic sectors, Government and society thru’ more sophisticated and innovative use of ICT ICT Industry Developer Government CIO Cluster Developer using ICT ICT Infrastructure ICT Manpower Development ICT Security ICT Policy International Engagement Technology Corporate Functions

Concluding Remarks ICT measurement is tool / “means to an end” Support / Inputs of stakeholders is critical: Stakeholder / User demand-driven survey work ensures continued value, relevance of scope and clarity in focus Also helps to raise staff morale and motivation when work is meaningful, useful and appreciated

SINGAPORE: AN INTELLIGENT NATION, A GLOBAL CITY POWERED BY INFOCOMM www.ida.gov.sg www.infocommsingapore.sg