Carmen Passenger Recovery Solver Disruption Management With Passenger Focus Carmen Passenger Recovery Solver Bo Vaaben Carmen Consulting AB Senior Consultant bo.vaaben@carmen.se

Presentation Outline Carmen Systems Integrated Operations Control What the Passenger Solver does Solution objectives Speed System Integration Demo

Carmen Systems Carmen Systems Resource optimization solutions for demanding tranportation solutions 13 MUSD in revenues, 45% growth rate 150 employees First airline client in 1987 Offices in: Göteborg, Copenhagen, Madrid, Mexico City, Montreal, Singapore and Stockholm Owners: GECAS, GE Equity, Gilde, InnovationsKapital, Management and employees

Carmen Systems The Propeller

Integrated Operations Control To manage disruptions so that the perceived disturbance by passengers is minimized while costs are kept in control. Descartes Partners:

Integrated Operations Control Passenger perception Feasibility & cost control Airline Operation Crew Passenger Aircraft

Integrated Operations Control Three Solvers Airline Operation Crew Aircraft Passenger

What the Passenger Solver does Aircraft solution options from OPS control Optimal rebooking scenario for each option Passenger costs presented for each option Rebooking instructions for each passenger

Objectives All objectives are specified in Rave Total delay in Passenger Value Delay Minutes (PVDM) Upgrade and downgrade Passenger compensation Hotel accomodation Food vouchers etc. Two costs presented for each option: PVDM Money (SEK)

Speed Based on a very fast optimization algorithm Suggests optimal passenger rebookings in 2-5 secs. for normal sized disruptions. E.g. solves a problem with 3 options of each 37 affected flights in 5 secs.

On-line interface with other systems System Integration On-line interface with other systems XML Message XML Message Pre- processing Optimization engine Post- processing On-line database

Demo DEMO