Fostering worldwide interoperabilityGeneva, July 2009 Status of ICT Management and Operation Zhao Ping, Qi Feng CCSA Global Standards Collaboration (GSC) 14 DOCUMENT #:GSC14-PLEN-026R1 FOR:Presentation SOURCE:CCSA AGENDA ITEM:Opening Plenary 6.9 CONTACT(S):Mr. Zhao Ping,

Fostering worldwide interoperability 2 Geneva, July 2009 About ICT Management & Operation M&O ICT M&O ICT infrastructure M&O: Core network, AN/HN, Terminal. ICT service M&O: Voice/Video/Data/Application service. ICT business M&O: Partnership/Business mode ICT M&O service ICT management & Operation as a service ICT M&O standards NEL EML NML SML BML Data Information Knowledge Wisdom Signal C2B B2B Q FunctionInterface Information eTOM ITIL

Fostering worldwide interoperability 3 Geneva, July 2009 CCSA ICT infrastructure M&O standards: Completed NGN/IMS management architecture Completed: Technical Requirements of IPTV Management Interface Deliverable: Mobile wireless AN management. ICT service M&O standards: Completed IPTV service management architecture. Completed IPTV service quality measurement. Deliverable: P2P management. Deliverable: Mobile Web service management. ICT M&O service standards: Completed ICT M&O service framework Completed ICT M&O service definition Deliverable ICT M&O service management processes Deliverable ICT M&O service support system requirements Deliverable ICT M&O service database requirements for configuration management. Promoting SP/NO s new requirements. ITU-T Q13/SG2 CJK9 Highlight of Current Activities(1)

Fostering worldwide interoperability 4 Geneva, July 2009 ITU-T: NGNM, B2B, B2C, Management interface. TMF: eTOM, SDF, SID. BSI: ITIL-lifecycle. ISO/IEC : ISO20000 –processes. ISACA: COBIT. Highlight of Current Activities(2)

Fostering worldwide interoperability 5 Geneva, July 2009 Common architecture for ICT M&O with different SDOs harmonization. ICT service M&O to keep up with the pace of new ICT service development today and the new relationship among roles of SP, NO, enterprise or individual customer and user. ICT business M&O to support partnership management and business mode management. ICT M&O service to make ICT infrastructure \service \business M&O as an available service. ICT M&O implementation technologies such as SaaS, cloud computation, B2B, B2C etc. Methodology for ICT M&O standards continuous development. Strategic Direction (1)

Fostering worldwide interoperability 6 Geneva, July 2009 New priority requirements from SP/NOs: focusing on how to manage SP/NO world from the aspects of current telecom operators like China Telecom, China Mobile, which are playing SP/NO roles and facing the newly- changing requirements. Customer Self-service. Customer Identification Management. Huge-number-service management. Products Lifecycle Management. Terminal management. Strategic Direction (2)

Fostering worldwide interoperability 7 Geneva, July 2009 Adapt to the changing factors in ICT environment: New ICT technologies appearing. Fast-pace ICT service evolution. Diversified ICT business mode and roles. Manage the convergence of communication (telecom) and IT technologies, and its convergent business operation and roles such as NO and SP roles, SP and NO customers, SP and NO services, etc. which are so different from traditional telecom management. Harmonize the SDOs standards work since each SDO has its own standards in one specific area in ICT M&O standards field. Barriers exist in ICT management and operation standards because of the different culture,different understanding about ICT etc. Challenges (1)

Fostering worldwide interoperability 8 Geneva, July 2009 Develop standards about the common ICT M&O architecture with SDOs harmonization. Focus upon ICT service M&O IPTV OSS. Online game management. P2P management. eWallet management etc. Improve the standards about ICT M&O service. Service category and its definition. Service quality and SLA. Process, activities, support systems. Combination of TMN, eTOM, ITIL, etc. ICT M&O system implementation technologies. Next Steps/Actions (1)

Fostering worldwide interoperability 9 Geneva, July 2009 Track the new priority ICT M&O requirements from SP/NOs: unique SPs management Convergence of NO customers and SP users. Customer self-service /Customer Identification Management. Huge number of SP/NO services management Product Lifecycle Management Terminal management. Cooperate with other SDOs to share the thoughts and working way. Next Steps/Actions (2)

Fostering worldwide interoperability 10 Geneva, July 2009 None. Proposed Resolution [optional]

Fostering worldwide interoperability 11 Geneva, July 2009 Supplementary Slides

Fostering worldwide interoperability 12 Geneva, July 2009 Understanding ICT ICT M&O Roles Service Provider /Network Operator (SP/NO) Enterprise /Family /Individuals Intranet HN End NGN NGI ICT infrastructure: Core/Access Network + Terminal ICT service Voice/Video/Data Information /Application service including P2P, online game, eWallet etc. ICT business Value chain /partnership, such as SP/NO Business mode

Fostering worldwide interoperability 13 Geneva, July 2009 ITIL and eTOM - Working Together SP Business Process Needs eTOM Process Flows ITIL Good Practices Filter & Reconcile IT Good Practice Needs Conclusion: eTOM and ITIL can offer complementary value Final Result eTOM Business Flows that Deliver ITIL Good Practice Services

Fostering worldwide interoperability 14 Geneva, July 2009 Current CCSA standards list ICT M&O standards NGN management architecture. IPTV management architecture. IPTV end-to-end QoE measurement. IPTV terminal management. P2P management. ICT M&O service: ICT M&O service framework ICT M&O service definition ICT M&O service management processes ICT M&O service support system requirements ICT M&O service database requirements for configuration management

Fostering worldwide interoperability 15 Geneva, July 2009 WorkingPeople SystemManaged Objects ICT M&O service framework Outsourcing ICT M&O service Activities Outsourcing ICT M&O service SLA Management Framework System Workflow Information Model Management interface (Q) Management Interface (F) Process ICT M&O service framework

Fostering worldwide interoperability 16 Geneva, July 2009 ICT business today - SP/NO Fiber, Copper, Duct, Physical media, etc. VoIP, IPTV, OnlineGame, eCommerce, Searching, BestTone, IM, VAS, CP/SP etc. GSM/3G, NGN/IMS, internet, PSTN, Wimax, LTE/B3G, ICT, BroadBand etc. Tier 3 Operators Tier 2 Operators Tier 1 Operators Future Telecom Business Transformations Infrastructure Network Operator (NO) -10+ Service Provider (SP)

Fostering worldwide interoperability 17 Geneva, July 2009 SP/NO business evolution NOSP/NOLater-SP/NO Number of Service Category M&O Customer involvement Purchasing Way Business Mode Network Importance 10+ No Order Fixed and single Owning Interaction Order + OnlinePay Sharing Renting Experiencing-try eCommerce Flexible Cheaper Past Now Future

Fostering worldwide interoperability 18 Geneva, July 2009 NO Management Manage 10+ NO service Service management functions FAB Order purchasing Single CRM Network management SP/NO Management SPs or business mode management Manage NO service and SP service both Service and products management functions: FAB Self-service Order purchasing + Onlinepay Multi CRMs Network management: Terminal management Different management requirements

Fostering worldwide interoperability 19 Geneva, July 2009 Customer Management Service Management Terminal Management OSS ManagementProcessesManagementProcesses Network Management Customer Identification Mgt. Online service purchasing Unique SPs management Support service Product lifecycle management Service package & logic management Self-service management New service management Hotspot service management FCAPS Application-oriented Service strategy management Network ID management Terminal management Terminal-service correlation Support new feature Support new process Higher effective, lower cost coordination cross customer, service, network, terminal and OSS. SP/NO s priority requirements

Fostering worldwide interoperability 20 Geneva, July 2009 Fiber, Copper, Duct, Physical media, etc. VoIP, IPTV, OnlineGame, eCommerce, Searching, BestTone, IM, VAS, CP/SP etc. GSM/3G, NGN/IMS, internet, PSTN, Wimax, LTE/B3G, ICT, BroadBand etc. Infrastructure Network Operator (NO) Service Provider (SP) SP1-User SP3-UserSPn-User SP2-User NO-User Unique account management or Customer Identity management between SP and NO is needed. Mobility management is necessary. SP+NO SP/NO scenario : NO-users vs SP-users

Fostering worldwide interoperability 21 Geneva, July 2009 END