1 Welcome

Learning Objectives

2-4 Learning Objectives

Learning Objectives 2-6 Learning Objectives

3 What is Emotional Intelligence?

5-1 Why Is EQ Critical Now?

5-3 Why Is EQ Critical Now?

5-5 Why Is EQ Critical Now?

6-2 What Is EQ Physically?

6-3 What Is EQ Physically?

6-4 What Is EQ Physically?

7-1 What Is EQ Conceptually?

7-2 What Is EQ Conceptually?

7-7 What Is EQ Conceptually?

7-13 What Is EQ Conceptually?

7-14 What Is EQ Conceptually?

8-1 What EQ Is Not

8-2 What EQ Is Not

8-3 What EQ Is Not

8-4 What EQ Is Not

9 The Four EQ Skills

10-1 Self-Awareness is…

10-2 Self-Awareness is…

12-1 Self Management is…

12-2 Self Management is…

14-1 Social Awareness is…

14-2 Social Awareness is…

16-1 Relationship Management is…

16-2 Relationship Management is…

18-1 Use EQ Skills To…

18-2 Use EQ Skills To…

18-3 Use EQ Skills To…

18-4 Use EQ Skills To…

19-1 EQ & Performance

19-2 EQ & Performance

19-3 EQ & Performance

19-4 EQ & Performance

20 EQ & Age

21 EQ & Job Function

22 EQ & Job Title

23-1 Targets

23-2 Targets

23-3 Targets

24-2 Air Force

24-3 Air Force

25-2 Fortune Brands Developing EQ

26 Closing