An quick intro to Families Information Direct (FiND) and the Family Services Directory (FSD) May 2013

In a nutshell… One stop information and advice service for families and practitioners in Redbridge How to contact Helpline (freephone) / Website Drop in Office currently in Hainault Outreach services 1:1 meetings, group sessions or events available on request

Strategic role of FiND

Family Services Directory (website) Gateway to thousands of local and national services Much more than just a directory: services, info and guidance 13,000 visits per month Maintained in partnership with colleagues across all sectors

Parents and Carers Zone > A wealth of information for families with children aged 0 to 19 years Childcare Education Employment Health Money Parenting Parenting through difficult times Places to go and Things to do Staying safe Young parents

Parents and Carers Zone > Parenting Baby and child development Fostering and adoption LGBT families Looked after children Managing behaviour New mums and dads Parenting classes Twins and multiple births And much more!

Parents and Carers Zone > Money Matters Bereavement Childcare Disability Emergency Illness Low incomes Lone parents New parents Students Travel

Parents and Carers Zone > Parenting through difficult times Wide range of issues covered Guidance available for families Quick access to services

Parents and Carers Zone > Drug and alcohol misuse 22 services listed Guidance pages Links to other areas Still a work in progress Maintained with the Mental Health/ Substance Misuse forum

Parents and Carers Zone > Sexual exploitation (in progress) Only 11 services listed Guidance pages Links to other areas Still a work in progress Maintained with the Sexual Exploitation Forum

Parents and Carers Zone > Domestic abuse Guidance for families 45 services listed Cover your tracks Guidance for practitioners Links to other young people/Kids zones Maintained with the Domestic Abuse Forum

New domestic abuse leaflet (available April 2013) What is domestic abuse? Is abuse present in my family? What about my children? Your rights as a person Who can help? 17 services listed

22 Children’s Centres across Redbridge More than 200 sessions available at any time Gateway to health, education, employment and family support services for families with 0 to 5s

All disability/ SEN services available to children and young people aged 0 to 25 years Informed Families is the main signposting service for support, advice and information

Introducing MARCo

What is MARCo? An online tool for practitioners from all sectors Login feature allows some information to be restricted only to practitioners Focus on directories and early intervention services How to access MARCo Via FiND website or through Redbridge i (keyword FiND or MARCo) Who is MARCo for? People from all sectors of the children and families workforce in Redbridge Where did it come from? Commissioned by the High Risk Families Early Intervention Strategy Group in October Official launch October 2012 What is on MARCo? Main foundation of MARCo: directories and early intervention services Portals on data, maps, contacts, funding, training, local and national strategies

Directories and Early Intervention Services Directories bringing together the full range of services categorised by Council (226) Health (76) Private and voluntary (403) Other public (61) Commissioned services (58) Early Intervention services (617) Alternatively, ‘shop’ for services using filters to narrow down your search, by: age, postal area, days of the week, disability/additional need, local or national service, locality and subject (services by subject)

Services by Subject Word cloud illustrating the range of subject areas searchable within MARCo.

How to access the Early Intervention Services Directory

What’s in the secure areas of MARCo? Can MARCo be used to share or transfer files on families? No, MARCo is not for sharing of personal data Detailed contact lists of colleagues: e.g. PSAs, EWOs, EPs, SENCOs, CAF Team, FiND, Children’s Centres, SLTs Guidance and referral forms and ‘back office’ info, e.g. waiting lists, training materials, events, meetings and minutes

Detailed contact lists: sample Education Welfare Officers

Detailed contact list samples: MASH Team contact details

Progress so far…. 34,500 page views on MARCo since July ,200 ‘members’ from all sectors Positive feedback from all partners Local recognition as the place to come for information and resources National recognition as a beacon of good multi-agency practice

More information... Contact Bruce Hausenloy at Families Information Direct (FiND) Freephone Website