March 2005 IT Enabled Services In the elite league

March 2005 IT Enabled Services  India - An Overview  Market and Growth Potential  Players  Opportunities  Why India?  Contact in India

March 2005 India - An Introduction Over 1 bn mn sq kms 22 English US$ 534 US$ 650 bn  Population  States/UTs  Geographical Area  Languages recognised  Business language  Per Capita Income**  GDP** **(at factor cost & at current prices) 1USD=43.54 INR (as on July 4, 2005) Source:CSO Statistics

March 2005 India - Fast pace Growth  Largest democracy  4th largest economy by PPP index  6th largest energy consumer  ForEx reserves skyrocket from US$ 42 bn (2001) to USD 133 bn (February, 2005)  GDP growth to continue between 6-8%  3rd largest economy by 2050: Goldman Sachs  Leading in IT & BPO  Oil & Gas and Biotechnology sunrise industries

March 2005 India - Leading the world  Hero Honda - largest manufacturer of motorcycles  Moser Baer - among the top three media manufacturers in the world  Pharmaceutical Industry - 4th largest in world  Walmart, GAP, Hilfiger sources more than USD 1bn worth apparel from India  100 Fortune 500 have set R&D facilities in India including GE, Delphi, Eli Lilly, HP, Heinz and Daimler Chrysler

March 2005 IT Enabled Services  India - An Overview  Market and Growth Potential  Players  Opportunities  Why India?  Contact in India

March 2005 IT Enabled Services  Key driver of growth for Indian IT industry  Market Size US$ 2.3 billion US$ 3.6 billion  Growth52%

March 2005 IT and ITeS Market % of GDP 16% of exports % of GDP 35% of exports

March 2005 Segments in ITES-BPO Sector  Medical transcription  Legal database processing  Digital content development or animation  Online education  Remote maintenance  Engineering and Design Specialised- Vertical specific  Contact centres  Telemarketing/pre-sales  Consumer care  Technical support  Back office operations  Data processing General

March 2005 BPO Services  Sales to grow 2003US$ 709 million 2006US$ 2572 million CAGR52%  Marketing to grow 2003US$ 609 million 2006US$ 2188 million CAGR62% Source: International Data Corporation (IDC)

March 2005 Changing Revenue Streams Relat ive impo rtanc e three years later Current relative importance

March 2005 IT Enabled Services  India - An Overview  Market and Growth Potential  Players  Opportunities  Why India?  Contact in India

March 2005 Domestic ITES-BPO Service Providers Wipro Spectramind HCL Technologies BPO EXL Services Hinduja TMT Sutherland Technologies ICICI OneSource Datamatics Technologies Epicenter Technologies Hero Mindmine 24/7 Customer

March 2005 Global ITES-BPO Players GE Capital International Services (GECIS) Standard Chartered American Express HSBC BPO unitHughes BPO Services e-Serve International Ltd IBM Dakshe-services PvtLtd.(a part of IBM) AOL JP Morgan Chase Computer Associates Hewlett Packard eFunds HealthScribeIndia ADP Wilco CapMarkOverseas Processing India Dell Microsoft OracleDeloitte Consulting

March 2005 IT Enabled Services  India - An Overview  Market and Growth Potential  Players  Opportunities  Why India?  Contact in India

March 2005 Outsourcing Destination  Offering best combination of cost-quality-scalability  Global quality standards -Six sigma, COPC, ISO 9001  Healthy mix of MNCs and Indian companies  More than 210 companies registered with NASSCOM

March 2005 BPO on the rise Share of ITES-BPO sector in total revenues of India`s IT software & services industry has increased % %

March 2005 Grow with India ITES-BPO sector  ( Projected) US$ 5.1 billion Growth of 40%

March 2005 IT Enabled Services  India - An Overview  Market and Growth Potential  Players  Opportunities  Why India?  Contact in India

March 2005 India Advantage Low manpower costs High quality Low real estate costs Capitalise on time zone difference Proficiency in English Reliable infrastructure Vast pool of knowledge professionals Prestigious institutes like IITs

March 2005 Competitive Cost Source: Industry Sources, Merrill Lynch, 2003 Manpower costs % lower than in US/UK

March 2005 Growing Knowledge Pool Source: IMD Competitiveness Yearbook 2003Source: UN, Morgan Stanley

March 2005 India Competitiveness Productivity 20% higher Quality 30% higher

March 2005 Central Policy Advantage  Tax breaks  Bandwidth sharing between multiple entities  Internet and IPLC connectivity on same LAN  Duty-free imports of capital goods  Income tax exemption on exports  Fast track approval for projects  Relaxation in regulations  100% FDI in Call Centers

March 2005 State Policy Advantage  Assignment of priority sector status  Cheap power and real estate  Concessions in taxes and various fees  Latest technology for infrastructure  Favourable legislation  IT parks

March 2005 India - An offshore destination

March 2005 IT Enabled Services  India - An Overview  Market and Growth Potential  Players  Opportunities  Why India?  Contact in India

March 2005 Contact in India National Association of Software and Service Companies (NASSCOM) International Youth Centre Teen Murti Marg Chanakyapuri New Delhi Tel Fax

March 2005 Contact in India MAIT 4th Floor, PHD House Opp. Asian Games Village New Delhi Tel / / Fax

March 2005 Contact in India Confederation of Indian Industry (CII) 249-F, Sector 18, Udyog Vihar Phase IV Gurgaon Tel Fax / E mail