1 © 2008 Avaya Inc. All rights reserved. IPOffice Configuration Service Emil Ratnam

2 © 2008 Avaya Inc. All rights reserved. Content Background Overview Software XML Format Configuration Examples Demo

3 © 2008 Avaya Inc. All rights reserved. Background This was developed in response to a request by a Service Provider to be able to empower their customers to make simple changes to their config which would not require a reboot It is not a replacement for Manager

4 © 2008 Avaya Inc. All rights reserved. Overview Web Service interface that can be hosted with or without IIS, that enables update, add, delete operations on a sub- set of the User and Group configuration: –User Name, Full Name, Password, Extn Number, Voice Mail (On/Off), Voice Mail Password, Can Intrude, Cannot Be Intruded, X-Directory. User Rights Template - Ability to apply a defined template Button Programming - 33 Features supported. –Group Name, Extn Number, No Answer Time, Voice Mail Answer Time, Ring Mode (Rotary,..), Voice Mail On, Voice Mail Password. Group Membership

5 © 2008 Avaya Inc. All rights reserved. Overview Two methods are exposed by the service interface. Both methods work by supplying or consuming an XML document –GetUnitConfiguration Returns the supported User and Group entities and their supported fields –SetUnitConfiguration Makes configuration changes based on an “Opp” (Operation Code) which can be one of the following, Add, Update, Delete

6 © 2008 Avaya Inc. All rights reserved. Overview Utility method is also available which can be used to check that the IP Office is reachable –ConnectAndGetUnitDetails Returns some basic information about the IP Office IP Office needs to be configured for secure communications using the security settings of the Manager Application

7 © 2008 Avaya Inc. All rights reserved. Software 2 zipped files available –IPOCfgSvr_V zip, IPO_XML_Sample.zip IPOCfgSvr_V zip –Contains the API implementation IPO_XML_Sample.zip –Contains a sample host and a sample client, ConfigServiceHost.exe, WSClientTestHarness.exe –Used to test the API and therefore should not be considered as production software

8 © 2008 Avaya Inc. All rights reserved. XML Format The XML document is based on the format retrieved as a result of the GetUnitConfiguration

9 © 2008 Avaya Inc. All rights reserved. Configuration Examples Object is represented by 2 attributes –GUID(its unique key) and operation to be performed The following format is used to change the full name of a User Jack Sparrow

10 © 2008 Avaya Inc. All rights reserved. Configuration Examples The following format is used to add a new button for a User Directory

11 © 2008 Avaya Inc. All rights reserved. Configuration Examples The following format is used to change the user rights template of a User CustomUser

12 © 2008 Avaya Inc. All rights reserved. Configuration Examples Group configuration changes Mark 400 Sequential true true

13 © 2008 Avaya Inc. All rights reserved. Usability Acts as middleware, you integrate and deploy as part of your solution: –Standards, supports WS-I Basic Profile 1.0 (interoperability) Hosted on Windows, using the “Window Communications Foundation” (WCF), provides a rich and configurable stack. Can be hosted on same machine or distributed, using any 32 bit Windows OS that supports.Net 3.0 (Workstation or Server). Utilise XML to represent the data and effect changes, rich validation. Current Scenarios –Self Service Portals, Hospitality Stateless, scalable to service provider deployments Verticals – Hospitality, Patient Care (Phone Services).

14 © 2008 Avaya Inc. All rights reserved. Demo

15 © 2008 Avaya Inc. All rights reserved.