Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 1
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 2 2 ChapterChapter Communication, Culture, and Work Chapter Summary Cultural Diversity and Communication Organizational Culture
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 3 Cultural Diversity and Communication Cultural Differences in International Business Formality Social Customs Styles of Dress Time Tolerance for Conflict Gender Roles
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 4 Cultural Diversity and Communication Co-Cultural Dimensions of a Diverse Society Regional Differences Ethnicity Attitudes About Talk Attitudes Toward Conflict Self-Disclosure and Candor Nonverbal Behavior Disabilities
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 5 Cultural Diversity and Communication High Versus Low Context Individualism and Collectivism Power Distance Uncertainty Avoidance Task Versus Social Orientation Short- Versus Long-Term Orientation Fundamental Dimensions of Cultural Diversity
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 6 How morally significant is this situation? Is there home culture consensus regarding the issue? Cultural Diversity and Communication Questions to Consider When Facing Diversity and Ethical Issues
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 7 Cultural Diversity and Communication Learn About Different Cultures View Diversity as an Opportunity Don’t Condescend Talk About Differences Communicating Across Diversity
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Guidelines for interacting with people who disabilities Speak directly to a person with disabilities Offer to shake hands Identify yourself Offer assistance Treat adults as adults The chair is part of the person’s personal body space Listen attentively Place yourself at eye level Tap or wave Relax Slide 8
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 9 Organizational Culture Dimensions of Organizational Culture Sociability Power Distribution and Job Autonomy Degree of Structure Achievement Rewards Opportunities for Growth Tolerance for Risk and Change Conflict Tolerance Emotional Support
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. IV. One to Ten year plan Organizational Goals Where do you see your company at the end of the year? Where do you see your company in five years? Your goal should be a short bulleted list that identifies the short and long term aspirations of your organization. Example Year One: Create and design a business plan that incorporates all facades of the business Fundraise to produce revenue for the building and operating expenses
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. V. Employment policies Maternity/paternity/adoption Working time and time off Equality and diversity Health and safety Pay Bullying and harassment Rewards, benefits and expenses Discipline/dismissal and grievance Measures to improve performance or manage change Use of company facilities, eg , internet and phone use Training and development Working for another employer Patents and copyrights Confidential information Whistleblowing/protected disclosures Smoking, drugs and alcohol mpleemploymentpolicy.html