Migrant Help Supporting migrants since

Who are we? 2

EU migrant advice Modern slavery Our services England and Wales, Scotland, Northern Ireland Assisted 271 clients in 2013 and 1056 since start of the service First to provide specialist service Services in Kent, East Anglia In partnership with local authorities, employers Assisted 3632 clients in

Prisons and detention Asylum seekers Working in 6 prisons and 3 detention centres Mix of clients – EU, asylum seekers, victims of modern slavery Assisted 1737 clients last year Wraparound service in IA in London One Stop Services in London, Kent and Sussex 4

Asylum Help  Asylum Advice UK  Asylum Support Application UK  National provision from April 1,

What will be different?  National Service  Comprehensive advice and guidance to all asylum seekers  Telephone and online advice  Responsive outreach - Vulnerability  No advocacy 6

Service Delivery Model 1  Flexible and responsive  Offices in 7 initial accommodation centres  Face-to-face meetings – all clients in IA  Responsive outreach  Vulnerable clients  Group briefings  Specific requests 7

Service Delivery Model 2  Free telephone helpline – Asylum Helpline (Advice) – Asylum Helpline (Support Applications)  Website - online information  Community Liaison Officers  Qualified & OISC registered staff 8

 More than 80 languages  Face-to-face, telephone interpreting  Translations  Interpreting services for Asylum Help 9

Notification - Information packs of intent to claim asylum Notification - Information packs of intent to claim asylum - Face-to-face Prior to screening - Vulnerability assessment - Group briefings - Access to Internet - Face-to-face Prior to screening - Vulnerability assessment - Group briefings - Access to Internet Prior to substantive- Responsive outreach interview- Vulnerability assessment Post interview- Face-to-face Prior to decision Prior to substantive- Responsive outreach interview- Vulnerability assessment Post interview- Face-to-face Prior to decision Post Decision- Responsive outreach - Vulnerability assessment - Signposting to other services, e.g. LA Post Decision- Responsive outreach - Vulnerability assessment - Signposting to other services, e.g. LA Telephone advice line Online resources 10

Mobilisation model We will:  Listen and learn from local experts  Work closely with current providers  Ensure continuation of services  Maintain a client focused service  Deliver a smooth transition for our clients 11

What is happening now?  Dedicated Project Management Team  Transition arrangements of temp. staff  TUPE consultation  Full mobilisation activities  Stakeholder strategy and plans 12