DRAFT – final pending AHRQ approval 1 Implementing your SSI Bundle Armstrong Institute for Patient Safety and Quality Presented by: Sean Berenholtz, M.D.

DRAFT – final pending AHRQ approval Some quick administrative announcements 2 You need to dial into the conference line to hear audio: –Dial in Calls: –Passcode:83762 Please contact your Coordinating Entity for a copy of these slides if you have not already received them. We will record this webinar and provide an MP3 audio file on the Armstrong Institute SUSP website: We will record this webinar and provide an MP3 audio file on the Armstrong Institute SUSP website:

DRAFT – final pending AHRQ approval Polling Question 3 What is your role in your clinical area?  Surgeon  Quality Improvement practitioner  Infection preventionist  OR nurse  OR technician  Anesthesiologist  OR manager

DRAFT – final pending AHRQ approval Polling Question 4 What affinity groups would your hospital be interested in joining? (Select all that apply) –Enhanced Recovery Protocol –Bowel prep/oral antibiotics, glucose control –OR traffic, environmental, sterile technique (environmental issues) –Skin prep, abx, normothermia (SCIP measures)

DRAFT – final pending AHRQ approval Learning Objectives 5 Create an implementation plan for your SSI prevention bundle using a proven implementation framework. Use the Barrier Identification and Mitigation (BIM) Tool to address local barriers to implementation of your SSI prevention bundle.

DRAFT – final pending AHRQ approval Polling Questions 6 Did you have an existing technical bundle developed prior to joining the SUSP call?  Yes  No Will you modify your existing bundle for this project?  Yes  No

DRAFT – final pending AHRQ approval SSI Bundle Characteristics 1,2,3 7 A collection of evidence-based practices Tailored to your environment 5 to 7 elements Dynamic and evolving

DRAFT – final pending AHRQ approval No single SSI prevention bundle? 8 Dive deeper into SCIP measures to identify local defects Emerging evidence Capitalize on frontline wisdom –CUSP / Staff Safety Assessment Abx redosing & weight based dosing Maintenance of normogylcemia Mechanical bowel preparation with oral abx Standardization of skin preparation

DRAFT – final pending AHRQ approval Three Ways to Surface Defects: Review 9 PSSA - Staff Safety Assessment SSI Investigation Tool Auditing tools –Glucose control audit tool –Normothermia audit tool –Skin prep audit tool –Antibiotic audit tool The SSI Investigation toolkit and audit tools are on the SUSP website: The SSI Investigation toolkit and audit tools are on the SUSP website:

DRAFT – final pending AHRQ approval Translating Evidence into Bedside Practice 10

DRAFT – final pending AHRQ approval 11 Summarize the evidence –For your SUSP project, focus on your SSI bundle Identify local barriers to implementation Measure performance Ensure all patient receive the intervention Translating Evidence into Practice 4

DRAFT – final pending AHRQ approval 12 Summarize the evidence Identify local barriers to implementation –Observe staff performing the interventions –“Walk the process” to identify defects –Enlist all stakeholders to share concerns Measure performance Ensure all patient receive the intervention Translating Evidence into Practice 4

DRAFT – final pending AHRQ approval Knowledge –Awareness or familiarity (n=77) Attitudes –Agreement (n=33) –Self-efficacy (n=19) –Outcome expectancy (n=8) –Inertia of previous practice (n=14) Behavior (Ability) –External barriers (n=34) Why Don’t Clinicians Follow the Guidelines? 5 13

DRAFT – final pending AHRQ approval Use BIM to identify local barriers of implementation 14 Ideal for use as part of a broader safety improvement project, such as SUSP. Designed to identify and prioritize barriers to guideline compliance in your clinical area. Provides a framework for developing an action plan. Barrier Identification & Mitigation (BIM) Use the BIM Tools as a guide! Download from the SUSP website: Use the BIM Tools as a guide! Download from the SUSP website:

DRAFT – final pending AHRQ approval Steps of BIM 15 Assemble the BIM Team Identify the Barriers Summarize Barrier Information Prioritize Barriers Based on Impact and Feasibility Develop a BIM Action Plan for each Targeted Barrier Barrier Identification & Mitigation (BIM) Use the BIM Tools as a guide! Download from the SUSP website: Use the BIM Tools as a guide! Download from the SUSP website:

DRAFT – final pending AHRQ approval 16 Subset of the SUSP team Front line staff Extended faculty members Other faculty / staff experts New partnerships with other clinicians Assemble the BIM Team Activity: Identify roles for your ideal BIM Team. How can the BIM process empower and motivate staff?

DRAFT – final pending AHRQ approval The BIM Tool walks through a series of questions focused on three categories: 17 Identify the Barriers Clinician Knowledge Attitudes Behavior Compliance Work Environment Task Tools & Technology Administrative support Performance monitoring / feedback Perioperative culture Guideline Applicability Ease of Compliance

DRAFT – final pending AHRQ approval Factors Barriers Potential Actions CLINICIAN Knowledge of the guideline Does the clinician know how to comply with the guideline? Attitude regarding the guideline Does the clinician believe that following the guideline will reduce infection rates? Current practice habits What does the clinician currently do (or not do)? Perceived guideline adherence How often does the clinician do everything right? Identify the Barriers: BIM Tool Guideline: Data collection mode (Check one): Observe the Process  Discuss the Process  Walk the Process  Investigator:Shift: 18

DRAFT – final pending AHRQ approval Factors Barriers Potential Actions WORK ENVIRONMENT Task Who is responsible for following the guideline? Tools & technologies What supplies & equipment are available/used? Administrative support How does current administrative support affect adherence? Performance monitoring/feedback How do clinicians know they are following the guideline? Perioperative culture How does the perioperative culture affect adherence? Identify the Barriers: BIM Tool 19

DRAFT – final pending AHRQ approval Barrier Likelihood Score Severity Score Barrier Priority Score Summarize & Prioritize the Barriers Team scores each barrier from 1 (unlikely to occur) to 5 (very likely to occur). The Severity Score represents the probability that the barrier, if encountered, would lead to guideline non-adherence. Barrier Priority Score Likeliho od Score Severi ty Score The higher the Barrier Priority Score for a barrier, the more critical it is to eliminate or decrease the effects of that barrier. 20

DRAFT – final pending AHRQ approval Selected Actions Performance Measures Who’s in charge of these efforts? Follow-up date Develop a BIM Action Plan 21

DRAFT – final pending AHRQ approval 22 Summarize the evidence Identify local barriers to implementation Measure performance –Select process or outcome measures –Audit and SSI investigation tools Ensure all patient receive the intervention Translating Evidence into Practice 4

DRAFT – final pending AHRQ approval Surgical Care Audit Tools Glucose Control Normothermia Skin Preparation SSI Investigation Antibiotic Measure Performance: Auditing Resources 23 Keep in Mind: Tools should be adapted to your local environment. Be empowered to customize the tools to meet the needs of your area.

DRAFT – final pending AHRQ approval hopkinsmedicine.org/ susp.aspx 24 Measure Performance: Portal Resources

DRAFT – final pending AHRQ approval 25 Measure Performance: Portal Resources

DRAFT – final pending AHRQ approval 26 Identifying defects for patients that develop a SSI is feasible. It engages staff members with a common goal, puts a face to the numbers, and most importantly, is EASY to do. -- SUSP Team Member “ ” Real World Applications

DRAFT – final pending AHRQ approval 27 Summarize the evidence Identify local barriers to implementation Measure performance Ensure all patients receive the intervention –Engage, educate, execute, evaluate –Educate staff on the science of improving patient safety Translating Evidence into Practice 4

DRAFT – final pending AHRQ approval Leading Change with the 4 E’s 28

DRAFT – final pending AHRQ approval Implementation: Starting with 4 E’s 29 Senior executives Team leaders Frontline staff Engage Educate Execute Evaluate Win the hearts & minds of your team(s) Teach your team(s) about your intervention Implement your plan with purposeful team participation Determine how well your effort has improved care processes & outcomes Strategies will depend on YOUR Stakeholders

DRAFT – final pending AHRQ approval To help with 4E’s, choose partners: 30 Key Partnerships Surgeons Anesthesiologists CRNAs Circulating nurses Scrub nurses / OR techs Perioperative nurses Executive partner Nurse leaders Physician assistants Nurse educators Anesthesia assistants Infection preventionists OR directors Patient safety officers Chief quality officers Ancillary staff

DRAFT – final pending AHRQ approval 31 I have all these powers, but no one listens to me! It takes a village an engaged

DRAFT – final pending AHRQ approval Engage Share about a patient who was infected Share stories about when staff ensured patients received the evidence Post baseline rates of infections and number of patients with an SSI Remind staff that most SSI’s are likely preventable 32

DRAFT – final pending AHRQ approval Fostering Engagement Intrinsic motivation Internal, psychological rewards that derive from the work itself Extrinsic motivation External rewards or incentives attached to the work Activity: List several examples of both intrinsic and extrinsic motivators. 33

DRAFT – final pending AHRQ approval Celebrating Our Heroes 34

DRAFT – final pending AHRQ approval Educate Important yet challenging task Most leaders overestimate what their staff knows about the SUSP project, so keep sharing Find creative and consistent messaging to communicate to your team Inservices Conduct training on SSI prevention Forums Jointly educate physicians and nurses Orientation Add SSI prevention to unit orientation Evidence Provide staff with evidence- fact sheets, articles and slides Boards Visually display SSI stories, goals, facts & team Activity: Any other examples of ways to educate staff members? 35

DRAFT – final pending AHRQ approval Execute: The Principles of Safe Design 6 Standardize what is done and when it is done –Reduce complexity Create independent checks for key processes –How often do we do what we should? Learn from defects and share feedback –How often do we learn from defects? To learn more about Science of Safety, watch this video: Principles apply to BOTH technical tasks and teamwork. 36

DRAFT – final pending AHRQ approval Briefings and Debriefings 37 Reductions in communication breakdowns and OR delays 7 Reductions in procedure and miscommunication-related disruptions and nursing time spent in core 8 Improved communication and teamwork, feasible given current workload 9 Reductions in rate of any complications, SSI and mortality 10

DRAFT – final pending AHRQ approval It is essential to adapt tools to the local environment. No follow-up on comments Too long Same form used in all OR’s (neurosurgery, ortho, general surgery) Briefings & Debriefings 38

DRAFT – final pending AHRQ approval “Real time” Identification of Defects 11 Customize form based on your specific needs Add your components to the bundle Address defects with infrastructure & communication Log defects 39

DRAFT – final pending AHRQ approval Debriefing Defect Logbook 40

DRAFT – final pending AHRQ approval Example of Defects Addressed: Instruments Problem Conflict with colorectal set Solution Increased fleet from 2 to 4 Reorganized set contents so it is only pulled for cases when really needed 41 Impact Instruments available when needed Impact Instruments available when needed

DRAFT – final pending AHRQ approval WIFM: What’s In It For Me? 42 Briefings and debriefings are an effective strategy to standardize care and create independent checks. It’s important to move staff from compliant to engaged. Briefing and debriefings form needs to be customized to address your targeted defects. Close the loop to solve defects. Activity: Any other ideas?

DRAFT – final pending AHRQ approval Evaluate An equally important and challenging task Its essential to report progress to your team –Download SSI reports from the SUSP/SSI Data Portal to track your rates and detect trends. –Post your progress in the unit and discuss during staff meetings. 43 To get a tutorial on how to download SSI reports from the SUSP portal, check out the manual on our website: To get a tutorial on how to download SSI reports from the SUSP portal, check out the manual on our website:

DRAFT – final pending AHRQ approval Colorectal SSI Rate by Quarter (NSQIP) 44 Baseline Year 1 Year 2 Year 3 SSI Rate: 27% SSI: 17% SSI Rate: 20% SSI Rate: 11%??

DRAFT – final pending AHRQ approval Summary 45 No single SSI prevention bundle Surface and address local defects Briefings and debriefings to standardize and create redundancy 4 E’s model to guide change Engage Educate Execute Evaluate

DRAFT – final pending AHRQ approval Recap of Learning Objectives 46 Create an implementation plan for your SSI prevention bundle using a proven implementation framework. Use the Barrier Identification and Mitigation (BIM) Tool to address local barriers to implementation of your SSI prevention bundle.

DRAFT – final pending AHRQ approval Discussion Questions 47 How will you develop and implement your SSI bundle? How will you engage staff and clinicians? What will your SSI bundle include? Activity: What are your top take-aways from presentation?

DRAFT – final pending AHRQ approval Content Call Evaluation 48 We want to ensure that the content calls provide useful and pertinent information for the SUSP teams. For this reason, we request that you complete a brief evaluation following each call. The evaluation may be found at the following link: The evaluation may be found at the following link:

DRAFT – final pending AHRQ approval References 49 1.Crolla RM, van der Laan L, Veen EJ, Hendriks Y, van Schendel C, Kluytmans J. Reduction of surgical site infections after implementation of a bundle of care. PloS one 2012;7:e Wick EC, Hobson DB, Bennett JL, Demski R, Maragakis L, Gearhart SL, Efon J, Berenholtz SM, Makary MA. Implementation of a surgical comprehensive unit-based safety program to reduce surgical site infections. J Am Coll Surg 2011;215: Hedrick TL, Heckman JA, Smith RL, Sawyer RG, Friel CM, Foley EF. Efficacy of protocol implementation on incidence of wound infection in colorectal operations. J Am Coll Surg 2007;205: Pronovost PJ, Berenholtz SM, Needham DM. Translating evidence into practice: a model for large-scale knowledge translation. BMJ 2008;337: Cabana MD, Rand CS, Powe NR, Wu AW, Wilson MH Abboud PA, Rubin HR. Why don’t physicians follow clinical practice guidelines? A framework for improvement. JAMA;282(15):

DRAFT – final pending AHRQ approval 50 6.Pronovost PJ, Goeschel CA, Marsteller JA, Sexton JB, Pham JC, Berenholtz SM. Framework for patient safety research and improvement. Circulation 2009;119: Nundy S, Mukherjee A, Sexton JB, Pronovost PJ, Knight A, Rowen LC, Duncan M, Syin D, Makary MA. Impact of preoperative briefings on operating room delays: a preliminary report. Arch Surg. 2008;143(11): Henrickson SE, Wadhera RK, Elbardissi AW, Wiegmann DA, Sundt TM. Development and pilot evaluation of a preoperative briefing protocol for cardiovascular surgery. J Am Coll Surg. 2009;208: Berenholtz SM. Et al. Implementing standardized operating room briefings and debriefings at a large regional medical center. Jt Comm J Qual Saf. 2009;35(8): Haynes AB. A surgical safety checklist to reduce morbidity and mortality in a global population. N Engl J Med. 2009;360: Bandari J. Surfacing safety hazards using standardized operating room briefings and debriefings at a large regional medical cneter. Jt Comm J Qual Saf 2012;38(4): References