TeleManagement Forum The Driving Force Behind the New Generation of Operations Systems Software and Processes Jim Warner President & CEO TM Forum

TM Forum The Voice of the OSS Industry Founded the first forum 380 members in 38 countries Focused on Operations & Business Support Systems (OSS/BSS) for the full value chain Service providers, software and hardware suppliers, systems integrators Provides a collaborative environment for addressing business and technical issues Provides an on-line knowledgebase

What does TM Forum do? Technical Teams (member resourced - staff managed) Develop specifications based on business requirements that are promoted to industry as management standards Also produce executive guides, industry maps & conformance programs in support of technical specifications Prove out technical work via live, interoperable demos 2x per year Liaise with formal standards bodies & other fora Marketing Group (staff) Promotes awareness of work Produces TeleManagement World conferences held 2x per year in US and Europe Knowledge Services Group (staff) Makes information and technical outputs available to industry via subscription website (tmfcentral.com)

Examples of Work Areas New Generation Operations Systems and Software (NGOSS) Business Process Modeling and Automation Flow-Through Service Ordering and Provisioning QoS/SLA Management Web-Based Customer Care (E-Care) Billing Next Generation Network Management Framework Multi-Technology Network Management IP Network and Service Management DSL Management Managing Mobile Networks and Services

How Does TM Forum Work? Approach varies depending on the problem space: Known areas – Objective is to select and endorse work of others Emerging areas – Objective is to test and evaluate potential approaches and then make recommendations New areas – Objective is to identify and explore new, challenging approaches

A Structured Approach to Providing Solutions Solution Space Feedback Knowledge Base eTOM Business Application Contracts RFP Boilerplate Code Contract Interfaces Architecture Docs Contract Spec System Reqs Feedback Linkage Business View Analyze the Business Discover Process Automation Opportunity Locate Systems Capabilities to Support Automation Systems View Industry Realize the Solution Implementability

How It All Fits Together NGOSS Business Processes NGOSS Systems Architecture Common Information Model Key Interface Definitions NGN Management Framework Service Creation & Provisioning CRM & Billing Executive Guides & Maps Procurement Advice Tech Specs Demos & Implementations Reference Code Conformance Criteria Outputs & Deliverables Core Technical Program Information Dissemination TeleManagement World Conference Expo Catalyst Demo Lab TMFCentral.com News Research Product Information Technical Solutions

Relationship with ITU-T Currently classed as an A4 group Exhibitor at Telecom 91, 95, 99 Long track record of providing input to ITU-T and using their outputs Strong relations with SG4 Change control a major issue issue to be addressed Can appear to be out of step with each other

Relationship to Other Groups Orthogonal relationship to almost every other group Every group has a management team focused on their unique needs TMF interested in creating a management specific alignment activity to synchronize work