REDESIGN OF LAKE NONA, WEST, AND OSCEOLA STUDENT SERVICES Presented by: Jonathan Hernandez, MA Linda Herlocker, EdD Jillian Szentmiklosi, EdD

FRAMEWORK ▪ Why? ▪ Design Principles ▪ Planning Process ▪ Functionality ▪ Where We Are Now

LAKE NONA: NEW CAMPUS

LAKE NONA STUDENT SERVICES

MORE PERSONAL SERVICE Capitalizing on the small campus feel

ANSWER CENTER Waiting Area

COMBINED ANSWER CENTER & ADVISING SPACE Taking the One Stop Shop to a Wholenutha Level

STUDENT SERVICES CHECK-IN Identifying Student Needs

SHARED SPACE Rotating Office

SPACE TO GROW INTO Adaptability

NANA WALL Connection to Multipurpose Room

WEST CAMPUS: 4 PHASES

PHASE I ▪ Answer Center, Admissions, Atlas Lab, Assessment, Bridges, Atrium east ▪ Estimated completion: mid-July

PHASE 2 ▪ Functional Techs, Call Center, Internship, Atrium west ▪ Estimated completion: mid-August

PHASE 3 ▪ Career Center, Financial Aid ▪ Estimated completion: mid-September

PHASE 4 ▪ Dual enrollment ▪ Estimated completion: Late September

“FLOATERS” ▪ Business Office and Graduation ▪ Estimated completion: at least by mid-September, if not sooner

PROCESS REENGINEERING ▪ Six brainstorming sessions, plus time to write protocols and to train. ▪ Rethinking how we do business in terms of our layout, our processes, our protocols, and our technology options. “Right student at the right time to the right staff member for the right service.”

OSCEOLA CAMPUS: TODAY AND TOMORROW

OSCEOLA ▪ Building 4 ▪ Planning Process ▪ Board of Trustees approved contracts in September ▪ First official Conversations ▪ 10/9/12 (College Night) ▪ Approved department location and general layout ▪ 12/5/12 ▪ Department review with architects ▪ 1/29/13 ▪ Feedback incorporated – most recent plan ▪ 2/6/13

OSCEOLA ▪ Career Center and Internship ▪ Advising/Counseling ▪ Financial Aid ▪ Student Development ▪ Orientation ▪ Presentation Classroom ▪ Orientation, Skillshops, SLS ▪ Office for Students with Disabilities ▪ Bridges and Transitions ▪ Admissions, Records, Graduation, and BDMS ▪ Answer Center ▪ Atlas ▪ Business Office ▪ Security

OSCEOLA ▪ Design Principles ▪ What do we want the student experience to be? ▪ How does design impact how we serve students? ▪ Function ▪ Process flow ▪ The waiting experience ▪ Estimated timeline ▪ To begin, late May? ▪ To finish, end of year?

QUESTIONS ABOUT LAKE NONA??? QUESTIONS ABOUT WEST??? QUESTIONS ABOUT OSCEOLA???