Inter-Aide Employee orientation

Agenda 1.Understanding the need for Inter-Aide, your Employee Assistance Program 2.About Homewood Health TM ? 3.What is Inter-Aide? 4.Who is eligible? 5.Services overview 6.Confidentiality 7.To get help The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license)2 Inter-Aide services are provided by Standard Life in association with Homewood Health™, a trusted Employee Assistance Program (EAP) provider who has been offering services since 1979.

The Need for Inter-Aide: Support When life gets complicated… In your relationships—as a couple, as a parent or at work In your ability to manage all your personal and professional responsibilities Challenges can escalate and cause other problems You can call Inter-Aide, your Employee Assistance Program 3

About Homewood Health™ Canadian EAP provider since 1979 Leader in mental health and addiction services Standard Life’s business partner for Inter-Aide services 1,200,000 employees and family members covered in Canada Over 3,500 counsellors across Canada The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 4

What is Inter-Aide? Voluntary and confidential Short-term and “solution-focused” counselling 24/7 help line (365 days) Available by phone, online and in person Access to a network of specialists for a wide range of problems The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 5

Eligibility Who is eligible? Employees Immediate family: Spouse or common-law partner Children, or children of spouse or common-law partner Eligible family members for up to three (3) months following the death of the insured employee The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 6

Counselling Inter-Aide counselling network Multidisciplinary team of psychologists, social workers, registered therapists, etc. Counselling available to match the diversity of the Canadian population Professional counsellors: Doctorate or master’s degrees Minimum of five (5) to seven (7) years of experience Member of a professional association The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 7

Inter-Aide can help with Family matters: relationship issues, youth or parenting issues, blended family challenges Couple issues: such as relationship issues and separation/divorce Work-related problems: professional burnout, stress, career orientation and job dissatisfaction The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 8

Inter-Aide can help with The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 9 Personal/Mental health problems: depression or anxiety, grief, bereavement, isolation, anger, low self- esteem Addictions: compulsive gambling, alcohol and drug abuse Health problems: such as chronic illness and pain And more

Work-Life Balance Services What are Work-Life Balance Services? Professional assessment, information and coaching on a wide range of issues Support to prevent everyday challenges from escalating into more serious life or health problems Specialists listen and offer customized information and resources to help with each specific situation Access by phone The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 10

Family Support Services Childcare and Parenting / New Parent Support Practical advice for new moms and dads Transitioning back to work Childcare resources, e.g., sourcing daycare options Children with special needs, e.g., autism or requiring additional support Work-Life Balance Services Elder and Family Care Homecare advisory service, e.g., options for maintaining a relative’s ability to live independently in their own home Qualified eldercare professionals The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 11

Family Support Services Relationship Solutions Coaching on relationship and/or communication challenges Couple relationship resource tool kit Tips on resolving conflict and differences to enhance your relationship with your partner Work-Life Balance Services The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 12

Health and Wellness Smoking Cessation Addresses physical and psychological dependence and initiates foundations for successful behaviour change Nutritional Counselling Learn healthy eating habits to improve weight and energy and manage disease Work-Life Balance Services The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 13

Personal Resources Career Planning / Workplace Issue Counselling Job concerns and conflicts with colleagues or supervisor Time management Financial counselling Establishing a budget Debt resolution Legal advisory service Finding a helpful and affordable lawyer Guidance on separation or writing a will Work-Life Balance Services The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 14

Personal Resources Work-Life Balance Services Pre-retirement Planning Assessment of psychological, emotional and financial needs in preparation for retirement Shift Worker Support Keeping sleep patterns and other health issues on track Keeping family relations harmonious The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 15

Inter-Aide as an Online Resource Online educational resources Health Library Childcare and Eldercare Resource Locators Newsletters E-Learning Courses Accessed through The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 16

15 for employees Taking Control of Anger Taking Control of Stress Taking Control of your Career Taking Control of your Mood Foundations of Effective Parenting Taking Control of Job Loss and Transition Embracing Workplace Change Responsible Optimism Resolving Conflict in Intimate Relationships Stop Smoking: Get your Life Back! Preparing for your Retirement Resilience: Facing Life’s Challenges with Courage and Conviction Taking Control of your Money Taking Control of Alcohol Use Respect in the Workplace Inter-Aide as an Online Resource 17 E-Learning courses: The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license)

Online Member Services Go to The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 18

Online Member Service The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 19

Online Member Service The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 20

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Accessing Inter-Aide Inter-Aide appointment process Immediate support for crisis situations First appointment booked or call-back within 24 hours First session offered within three (3) business days Ability to match according to preferences, modality of counselling, location and issue presented The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 28

Confidentiality Employee participation as well as the content of the discussions with the counsellor are confidential information Appointments are arranged to preserve anonymity A professional code of ethics is followed Files are securely kept on Homewood Health TM premises If required, information is released only upon employee’s informed, written, legal consent (exceptions: children at risk, risk to self or others, subpoena) The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 29

Providing Feedback We value your feedback. You can help us improve our services: Call the confidential help line services Notify us of any concerns about the Inter-Aide service Provide your comments through our Client Satisfaction Survey The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 30

Providing Feedback Please remember: Inter-Aide is a voluntary and confidential service; Standard Life cannot: - obtain or provide confirmation regarding whether someone did or did not call the help line - disclose personal information Homewood Health TM will investigate any issues raised by employees using the services and will provide them with feedback. The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 31

Getting help Help is available Canada-wide 24 hours a day, 7 days a week Confidential help line Secure website standardlife.ca/eap The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 32

Questions / comments The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license) 33