F O R I N T E R N A L U S E O N L Y Cigna Group Disability and Life Segment Analysis September 11, 2013

F O R I N T E R N A L U S E O N L Y Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2013 Cigna Group Disability and Life Overview 22 Group Disability and Life offers differentiated group products and services including disability, life, accident, voluntary offerings Disability Products and services to replace a portion of wages lost because of disability, return employees to work fasters, and assist employers in managing the cost of employee disability Life Life insurance that pays out a sum of money either on the death of the insured person or after a set period Accident Consists primarily of accidental death and dismemberment and travel accident insurance to employers Voluntary Paid by the employee and offered at the employer worksite; includes two new product additions: Accidental Injury and Critical Illness Key Statistics Geographic Operations: All 50 states plus District of Columbia, Puerto Rico, US Virgin Islands, and Canada Distribution Channels: Broker and Direct to Employer Segments: All Sales Segments (Select, Middle Market, National) Customers: 11.7M customer relationships (up 6% from 2011) or 15% of all customer relationships Employer profile: Those with rising insurance costs and who desire to tightly manage wellness and productivity Main competitors: MetLife, Unum, Hartford, Aetna, Prudential, Minnesota (1) As of December 31, 2012; 2012 Annual Report 45%46%9% Group Disability and Life Segment Profile 1

F O R I N T E R N A L U S E O N L Y Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2013 Cigna 3 Strengthening and broadening absence and disability capabilities Creating customer-centric solutions that deliver value to both the client and the customer Developing new products, capabilities and broker strategies that drive segment and enterprise share of wallet growth Group Disability and Life Value Proposition Focus on improving employee productivity, lowering employers’ overall absence costs, and providing financial security for employees Core Strategies Segment Value Proposition and Core Strategies Portfolio projects Product expansion (e.g., Voluntary) Cigna wide integration Focus on penetrating Select market Strategic Initiatives

F O R I N T E R N A L U S E O N L Y Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2013 Cigna 4 Group Disability and Life Segment Performance P&L Statement Growth % Revenue3,4093,1488.3% Expense3,0142,74010% Op Profit % Earnings % Adj Earnings % Headline: Expenses grew faster than revenues Premiums and fees increased compared to 2011 reflecting strong disability and life new sales, in-force growth, and strong persistency Expenses increased compared to 2011 as a result of higher commissions, strategic IT technology and claims office expenses. A less than favorable claims experience also contributed Business is approximately 12% of overall Cigna business based on Revenues

F O R I N T E R N A L U S E O N L Y Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2013 Cigna Competitive Landscape Year Ended December 31 (dollars in millions, relationships in thousands) 5 MetricCignaMetLifeUnum Revenues3,40917,64610,515 Revenue Growth8%5%2% Income Income Growth(3%)(47%)215% Other notable competitors: Hartford (All) Aetna (Disability) Prudential (Life) Minnesota (AD&D and Life)

F O R I N T E R N A L U S E O N L Y Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2013 Cigna Market Risks and Opportunities RISKS: Exchanges – may commoditize benefits Economic headwinds – high unemployment, rising disability claims Regulatory impact – scrutiny added pressure to margins Increasing Medical Costs – driving need for more Voluntary products Social demographic changes – aging population driving more disability claims OPPORTUNITIES: Broaden enterprise product portfolio of health, wellness, ancillary and voluntary offerings. A unique client and customer experience that enables optimal integration and coordination amongst medical, health advocacy and ancillary programs. Invest in resources that prevent and reduce absence for clients and customers. Superior claim process execution, and risk management. Explore affinity partners 6