Accelerating Excellence with the Baldrige Framework Rebecca Anderson, PhD, MBA, CMQ-OE ASQ 1104 Monthly Meeting September 8, 2015
National Baldrige Excellence Program
About the Baldrige Program Background
Purpose Identify and recognize Establish criteria for evaluation Share best practices
About the Baldrige Program Background 3 Areas of focus: Business, Nonprofit Education Health care
About the Baldrige Program Framework An integrated management system…
About the Baldrige Program Framework Integrated management system that is: Holistic Adaptable Cost effective Aligns strategy + operations + results
About the Baldrige Program Framework The framework includes: Core values Criteria Key concepts
About the Baldrige Program Framework
About the Baldrige Program Criteria Key processes Leadership Strategy Customers Measurement, Analysis, Knowledge management Workforce Operations
About the Baldrige Program Criteria Approach Appropriateness of methods Appropriateness to environment Effectiveness Deployment Extent to which approach is applied Breadth and depth of application Learning New knowledge and skills acquired through evaluation, study, experience, and innovation Integration Harmonization of plans, processes, information, resource decisions, actions, results, and analyses
About the Baldrige Program Criteria Product and Process Results Customer Focused Results Workforce Focused Results Leadership and Governance Results Financial and Market Results Results
About the Baldrige Program Criteria Levels Numerical information Meaningful scale Evaluation relative to past performance, projections, goals, and comparisons Trends Numerical information Reveals direction and rate of change for performance Minimum of 3 historical data points Comparisons Data from available sources of internal and external comparative and competitive data Integration Harmonization of plans, processes, information, resource decisions, actions, results, and analyses
About the Baldrige Program Wrap up
US Senate Productivity & Quality Award SPQA
Formed in 1983 Purpose to promote quality and performance in industry in Virginia Later expanded to other sectors Later incorporated D.C. SPQA Background
Mission: To promote continual improvement strategies, to provide training, mentoring and recognition to organizations in pursuit of performance excellence. SPQA Background
SPQA Programs
Join the SPQA mailing list Attend an SPQA Inquirer’s Guide to the Baldrige Framework course Apply to be an SPQA program examiner (November) Download Baldrige Excellence Builder from the NIST Baldrige website SPQA Get involved
Questions?
Contact: Rebecca Anderson, PhD, MBA, CM/OE SPQA Executive Director Phone:
National Baldrige site SPQA site Download Baldrige Excellence Builder from /index.cfmhttp:// /index.cfm Key SPQA Training Dates October 21-22: SPQA Inquirer’s Guide Training (Lynchburg) November 17-18: Inquier’s Guide Training (Portsmouth) January 7-8: Inquirer’s Guide Training (Richmond) Key SPQA Examiner Dates November SPQA recruitment of 2016 Examiners begins December 15: Deadline for organizations applying for SPQA Recognition Program January: Examiner training January - June: SPQA evaluation and feedback cycle Rebecca Anderson SPQA Executive Director