Copyright © 2005, SAS Institute Inc. All rights reserved. Aligning to Business Needs through IT Intelligence Bob Nelson IT Domain Specialist SAS Customer Solutions & Alliance

Copyright © 2005, SAS Institute Inc. All rights reserved. 2 “ People and their managers are working so hard to be sure things are done right, that they hardly have time to decide if they are doing the right things.” Stephen R. Covey

Copyright © 2005, SAS Institute Inc. All rights reserved. 3 The Steps to Deliver IT Intelligence

Copyright © 2005, SAS Institute Inc. All rights reserved. 4 Increase of financial accountability and visibility Alignment between IT services and costs Organization resource growth Workforce planning and increased mobility Communicating IT’s value Aligning IT and Business Compelling Organization Issues

Copyright © 2005, SAS Institute Inc. All rights reserved. 5 Increase of financial accountability and visibility Account and allocate all IT resources, shared and dedicated, for delivered IT services? Provide a level of defendability between IT and the business unit? Alignment between IT services and costs Assess the correct consumption costs for IT services automatically and accurately? Understand the transparency makeup of a transaction? Organization resource growth Optimize capacity to ensure necessary resources are available and flexible for both growth and infrastructure refresh? Workforce planning and increased mobility Augment retiring subject matter experts with new hires? Provide cost effective level of service to the home officed workforce? Communicating IT’s value Measure and align the delivery of services to the value of those services? Communicate to specific stakeholders relevant information to enable proactive action? Aligning IT and Business “Does your organization have the ability to...”

Copyright © 2005, SAS Institute Inc. All rights reserved. 6 Intelligence Business Value Industry Expertise Optimization Forecasting Descriptive Modeling Reporting / OLAP Data Management Data Access Beyond BI ™ -- IT Intelligence What will happen next? What Happened? Why did it happen? How Much? How Many? What’s the best that can happen? PredictiveReactiveProactive

Copyright © 2005, SAS Institute Inc. All rights reserved. 7 The Business Organization’s View of IT... IT must provide an environment which enables… cost effective transactions... at service levels acceptable to the organization.

Copyright © 2005, SAS Institute Inc. All rights reserved. 8 What is IT Intelligence? The hindsight, insight and foresight to optimize the impact of IT on the organization. It is the difference between just managing IT and optimizing IT.

Copyright © 2005, SAS Institute Inc. All rights reserved. 9 How IT Supports the Organization Strategy Business Drivers Business Alignment

Copyright © 2005, SAS Institute Inc. All rights reserved. 10 Capacity Optimization  Performance Management  Characterization and Forecasting of Workloads  Intelligent Deployment

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Copyright © 2005, SAS Institute Inc. All rights reserved. 13 IT Value Management

Copyright © 2005, SAS Institute Inc. All rights reserved. 14 Service Optimization  Service Transparency  Process Streamlining  Intelligent Service Delivery

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Copyright © 2005, SAS Institute Inc. All rights reserved. 17 Financial Optimization  Financial Transparency  Cost Reporting/Recovery  Intelligent Financial Modeling

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Copyright © 2005, SAS Institute Inc. All rights reserved. 20 Performance Optimization  Executive Portal/Dashboard  Performance Scorecard  Intelligent IT Management

Copyright © 2005, SAS Institute Inc. All rights reserved. 21 Track the trend of total IT cost to transaction costs. View Key Performance Indicators by critical applications, key infrastructure components, LOB consumption, and more Monitor actual IT spend to budgets Alert to pending degraded service from insufficient capacity

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Copyright © 2005, SAS Institute Inc. All rights reserved. 23 SAS ® Enterprise Intelligence Platform Enabling SAS IT Intelligence Financial Service Capacity Capacity Optimization Financial Optimization Service Optimization Financial Resource Business Services Enterprise DataData ReductionIntelligence

Copyright © 2005, SAS Institute Inc. All rights reserved. 24 SAS ® IT Intelligence  Executive Portal/Dashboard  Performance Scorecard  Intelligent IT Management  Financial Transparency  Cost Reporting/Recovery  Intelligent Financial Modeling  Service Transparency  Process Streamlining  Intelligent Service Delivery  Performance Management  Characterization and Forecasting of Workloads  Intelligent Deployment

Copyright © 2005, SAS Institute Inc. All rights reserved. 25 The Steps to Deliver IT Intelligence Process Technology

Copyright © 2005, SAS Institute Inc. All rights reserved. 26 Increase of financial accountability and visibility Defendability of IT costs, performance measurements and analysis Alignment between IT services and costs Automatic and sustainable processes tying actual consumption with General Ledger costs Organization resource growth Able to determine capacity and resource growth Workforce planning and increased mobility Able to measure workforce skill contribution along with effective mobility services Communicating IT’s value Communicate to specific stakeholders relevant information to enable proactive action SAS IT Intelligence Helping to Solve the CIO’s Issues

Copyright © 2005, SAS Institute Inc. All rights reserved. 27 Copyright © 2005, SAS Institute Inc. All rights reserved. 27