Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. chp21 Information Technology and E-Commerce

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Information Technology The hardware, software, telecommunications, database management, and other technologies used to store, process, and distribute information

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Data versus Information Data- Raw, non-summarized, and unanalyzed facts and figures Information- Data that have been converted into a meaningful and useful context for the receiver

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Information and Management Challenge 1.Effectively identify needed information 2.Access useful information

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Useful Information Characteristics Time Currency Time Period Content Accuracy Relevance Completeness Conciseness Form Clarity Detail Presentation FedEx is one of the world's great success stories, the start-up that revolutionized the delivery of packages and information. Source: Adapted from James A. O’Brien, Introduction To Information Systems, 8th ed. (Burr Ridge, Il:Irwin, 1997),pp

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Information Systems Operations Information Systems  Transaction-processing systems  Process control systems  Office automation systems

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Information Systems Management Information Systems  Information-reporting systems  Decision support systems  Group decision support systems  Executive information systems

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Information Systems Other Organizational Support Systems  Expert systems  Geographic information systems  Enterprise resource-planning (ERP) systems

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Basic Elements of Management Information Systems Management Information Systems Reporting Systems Decision Support Systems Executive Information Systems Group Decision Support System Corporate and External Databases Source: Adapted from Ralph M. Stair and George W. Reynolds, Principles of Information Systems: A Managerial Approach, 4 th ed. (Cambridge, Mass.: Course Technology, 1999), 391. Operations Information Systems

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Internet and E-Business Internet, global collection of computer networks linked together World Wide Web, a collection of central servers for accessing information

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. E-Business Strategies In-House Internet Division Spin-Off Strategic Partnerships

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. E-Business Information Management ERP, integrate and optimize all the various business processes across the entire firm

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Knowledge Management Three Keys; –Data warehousing –Data mining –Knowledge management portals

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. Information Technology Implications Improved employee effectiveness Increased efficiency Empowered employees Information overload Enhanced collaboration Organizational learning

Developed by Cool Pictures & MultiMedia PresentationsCopyright © 2003 by South-Western, a division of Thomson Learning. All rights reserved. The Workplace & IT Instant Messaging Wireless Internet Peer-to-Peer File Sharing