LISA, KIM & KATHY’S BIG ADVENTURE WITH ELLIOTT MASIE – APRIL 19, 2013

Learning Directions Prep Work 3 things to prepare for this event and tailor it to your needs: ◦ Complete our 2013 Learning Directions Pulse Survey. Just take 7 minutes for a quick reply at ◦ Write Elliott a short note – telling him in a paragraph what you would like to learn, discuss or explore at our Learning Directions session in Washington, DC? Include your name and organization as well. Please send that to ◦ Look around your organization and get a sense of what, if anything, is changing in how workers are learning – either formally or by their own resources. Bring your thoughts to the session.

40 people Mostly corporate and associations ◦ American College of Cardiology, Dupont, Capital One, Nat’l Association of Community Health Centers, Discovery Communications, USDA Grad School World Bank and TRG – only international groups Many involved with compliance training – and wondering how to make it more compelling

Process Mind mapping Group discussions to get started Asked us what we wanted to talk about Lots of examples / stories

Agenda for Tonight Session Examples ◦ Learning personalization – Lisa ◦ Learning Innovation and Hype – Kim ◦ Scoop.it Tool – Kim Masie Consortium – Lisa Wrap –up – material from event on TLC

LEARNING PERSONALIZATION

Table Task What are we currently doing to personalize learning in our work? You have 5 minutes. Be prepared to share one example.

TV Watching Multiple devices Multiple channels Watch the way you want to watch and when you want to watch it.

Personalized Learning There are societal, behavioral, technological drivers of changes in learning. Track K-12, TV, and other arenas to see how to do it in the learning world. The “Amazon Way”

The Amazon Model: Personalized Marketing

“My” Learning Mode “Learning focuses on things you don’t know how to do that you need to do.” Delivery style is appropriate to the moment, content and setting. Rapid access, short timelines

Challenges How to change learning modes to satisfy learner’s wants/needs? Outside of the formal learning environment, people are getting what they want. Packaging of content (long version, short version, blog version, video clip…) Trend to cut content delivery shorter and shorter Most LMS don’t do personalized learning….we need to think the Amazon Model.

Compliance Issues Compliance beats out training in many industries ◦ In one bank company, 91% of learning is about compliance. Need to allow people to test out. Threats to learning systems. Not collecting the right data---- LMS are “data stupid”

Learning Personalization and Collaboration Level of collaboration is appropriate to the style (introvert/extravert) and the things that you want to do. “Kumbaya syndrome” exists but in some cases we don’t do enough collaboration.

Personalization Factors to Consider Allow people to design their own sessions. Build in a more granular fashion so pieces can be redeployed. Author models that allow us to do variable amount of content. Give people the things that map to their need. Videos don’t necessarily need to be Hollywood quality, but they need to address the learning need. Ethics Privacy “Honoring”

Learning Personalization in Face-to-Face Settings It’s a continuum: Content driven Learner Driven At HQ, usually high compliance with limited personalization in content but how you deliver content may be personalized (e.g., Montessori classroom). Not necessarily high tech. The environment of the learner driving the process has gone up.

Opportunities to apply personalized learning in our work…. What opportunities are there for TRG to do more to personalize learning in our client systems or here at TRG internally?

LEARNING & INNOVATION HYPE “We are hype vulnerable and innovation poor”

Hype Vulnerability…. We are particularly vulnerable when it comes to the hype, or what is new. Two current areas of hype are: Social & Mobile Learning. Allure of virtual worlds and tools, with no real evidence base to support their utility as collaboration and learning platforms.

Second Life in Practice

Where is the innovation? When we move past the hype, where can we find the innovation? ◦ Outside of the Field ◦ Learning Labs: ex. Google Challenges to innovation: ◦ Learning teams do not control the money ◦ Lack of an evidence base to create a business case for investment

Pilot Tests: Split Run Iterative Innovation Winner! Option A Option B

Mobile Technology: Pair Task Find a partner and take two minutes to consider the following questions: How have you used mobile technology in your work at TRG? What function on your phone do you use most? Be prepared to share.

Mobile Device: Access to Information Mobile devices serve as equalizers and provide learners with access to information. ◦ “Search” function ◦ Bring your own learning device. (BYOD) How can learners use mobile devices?

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The Future of Mobile Devices Currently, there is a lot of talk with little action. What should we start thinking about? ◦ Build performance support into mobile devices. (OJT, Orientation Programs) ◦ Facilitate BYOD learning by ensuring equal access to learning platforms. ◦ Stay grounded in reality. ◦ Focus in mobile apps (mobile performance apps) ◦ Stop talking start creating.

3 Easy Tips 1. You can’t design it if you don’t play with it. ◦ K-12 ◦ Higher Ed 2. Subtraction: If I did something different with a good design, what can I give up? Do not keep adding to the pile. 3. Play outside of your comfort zone. Try a new device, new browser.

Learning LABS at The MASIE Center Learning LABS in Your Organization Elliott Masie Perspectives Collaboration with Research and Learning Groups Targeted Benchmarking and Pulse Research Surveys. Monthly CONSORTIUM Calls/Web Conferences 60 Minutes Coaching or Briefings on Learning by Elliott Masie and other CONSORTIUM leaders. Learning 2013: Two tickets to our annual conference to be held Nov , 2013 in Orlando, Florida. Discounts on MASIE Center Events. All of the above for $5000/year.