1 Government-to-Government (G2G) Partnerships Profitable Shared Services: Inglewood Citation Management Services Los Angeles Technology Forum December 3, 2007 Presented By: Michael D. Falkow, PMP

2 Introduction Primary Role: Director, Information Technology & Communications (ITC) Recently appointed by City Council to Acting Assistant City Administrator Left private sector 4½ years ago to join the City of Inglewood Areas of responsibility/expertise: Finance, Budget, Purchasing, Human Resources, Library, and ITC Enterprise Project Management Systems Analysis, Implementation, and Process Automation Document Imaging and Records Management BS & MS in Computer Science Served as part-time faculty for 3 years with University of Phoenix Project Management Professional ® (PMP) Certified Document Imaging Architech™ (CDIA+)

3 The City of Inglewood Full-service City of 125,000 residents Located near LAX 14 Operating Departments 1,000+ staff (including PD) Incorporated in 1908 (February 14 th is our Centennial!) City’s Internet Site

4 Today’s Presentation What are common factors among government agencies that should be considered? How can IT Departments facilitate G2G partnerships? Pitfalls and issues to avoid in G2G enterprises Examples of successful G2G partnerships Inglewood Citation Management Services Case Study Questions/Answers

5 Common Factors in Local Government Lack of resources Difficulty in attracting/retaining top talent* High demand for services Political decisions by elected officials Highly active citizens groups * Especially in IT!

6 Common Factors in Local Government We all have systems and/or solutions for these: Finance, Budget, and Purchasing Public Works/GIS Human Resources/Personnel PD/Fire Computer Aided Dispatch & Records Management Building Permits Parking: meters, citation processing, collections Parks & Recreation City Attorney/Legal City Clerk: records management, agenda publication, agreements/resolutions/ordinances Housing

7 How IT Departments Can Help Look for agencies with similar regulations City, County, State Find organizations open to cost/responsibility sharing Look to larger organizations with more experience to take the lead Look for opportunities to purchase a packaged system or outsource to a hosted system Public/Private collaborative endeavors Form steering committees

8 How IT Departments Can Help Look for long-term commitments w/ agencies and partners ($  ) Build on the platform of staff and experience of the lead agency Expect G2G partners to influence business processes Establish safeguards for security and backup Establish policies on cost recovery and liability Obtain executive management sponsorship and approval Establish political support

9 Pitfalls & Issues to Avoid Budget pressures on the lead agency get in the way of doing the job right Larger client agencies leverage their clout to get their way and receive special attention Agencies change management and decide to go a different direction and reduce/eliminate participation Private sector companies do not like the loss of individual opportunities

10 Pitfalls & Issues to Avoid G2G clients don’t keep up their end of responsibility in terms of staffing, training, and cooperation Need to consider capital requirements for facilities, equipment, software, and staff to prevent them from becoming problems in the future Agencies need to participate in policy and direction of organization

11 Successful G2G Partnerships City of Inglewood Citation Management Services Services 80 client agencies around the state including DFW CAD and Records Management Services South Bay Law Enforcement Consortium Shared Public Safety Communications Centers LA and Orange Counties Police and Sherriff Services Brea PD services Placentia and Yorba Linda

12 Successful G2G Partnerships Fire Orange County Fire Authority County of Los Angeles Fire Department County Records Riverside County – Clerk’s marriage license system: 25 counties shared system source code

13 ICMS Powered By Duncan Case Study

14 How to Reach Me! By (Michael D. Falkow): By Telephone: By Fax: By Mail:ITC Department One Manchester Blvd. Inglewood, California 90301

15 Questions?