© 2006 IBM Corporation Tivoli Live !15 June 2006 Performance and Availability Monitoring with Tivoli and Netcool Jørgen Krog Sales Manager Automation IBM Tivoli All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice

IT Service Management © 2006 IBM Corporation 2Tivoli Live ! 15 June 2006 Statement Of Direction And Intent  All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice –This presentation represents our current goals and objectives –Our development teams are now studying the product source code –We are listening to customers’ views on the future directions of our solutions

IT Service Management © 2006 IBM Corporation 3Tivoli Live ! 15 June 2006 Session Agenda Performance and Availability Monitoring  Enhanced Value from Combined Solution  Product Roadmap and Convergence  End Goal or The Final !

IT Service Management © 2006 IBM Corporation 4Tivoli Live ! 15 June 2006 Netcool Can Add Significant ITSM Value IT Operational Management Products IT Service Management Platform IT Process Management Products IBM IT Service Management Best Practices Change and Configuration Management Database Server, Device and Network Management Storage Management Security Management Business Application Management Service Delivery & Support Service Deployment Information Management Business Resilience IT CRM & Business Management  Ultra-scalable event correlation for consolidated operations management  Service problem avoidance through trending and real-time BSM  Enhanced monitoring and broad integration capabilities  Real-time security information management to enable NOC/SOC convergence  End-to-end service management for emerging converged IP services  World class network management, including deep discovery and mapping to CCMDB  Extends Tivoli IT Process Managers with real-time, end to end network information Customers can benefit by adding Netcool’s leading management capabilities:

IT Service Management © 2006 IBM Corporation 5Tivoli Live ! 15 June 2006 IBM and Micromuse together help clients efficiently and effectively manage IT Services in support of business goals.  Operational Consolidation – scalable foundation with broad integration which can leverage customers existing assets to help improve operational efficiency  Real-time Service Visibility – deep, automated visualization of business services to avoid service downtime and pinpoint service- affecting issues  IP Convergence – the advanced network management to rapidly and confidently deploy and manage next generation IP-based services (e.g., VoIP)  Integrated Security Incident Response – an integrated point for managing security operations in concert with IT operations IBM Tivoli Netcool Software can accelerate our customers’ achievement of IT Service Management objectives IBM Tivoli Netcool Software can accelerate our customers’ achievement of IT Service Management objectives Utilizing Netcool to Consolidate End-to-End Operations as a Cornerstone to Service Management

IT Service Management © 2006 IBM Corporation 6Tivoli Live ! 15 June 2006 Enhanced Solution Stack from Combined Assets IBM Tivoli Products ITM Servers, DBs, Apps, Agentless ITCAM RTT, WAS, J2EE, SOA OMEGAMON zSeries, Collectors and Integration Tivoli Risk Manager NetViewD TCP/IP NetViewZ Sysplex TCP/IP TADDMCCMDB TEP for operations Process Managers TBSM Business Systems Management TSLA Service Level Management TEC Event Dashboard Advanced Correlation Event Structures Business Systems / SLA Collectors Dashboards Policy Warehouse CMDB / Process Discovery Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions No customer is left behind

IT Service Management © 2006 IBM Corporation 7Tivoli Live ! 15 June 2006 Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products ITM Servers, DBs, Apps, Agentless ITCAM RTT, WS, J2EE, SOA OMEGAMON zSeries, Collectors and Integration Tivoli Risk Manager NetViewD TCP/IP NetViewZ Sysplex TCP/IP TADDMCCMDB TEP for operations TBSM Business Systems Management TSLA Service Level Management TEC Event Dashboard Advanced Correlation Combined Value  Broader Network Layer 1-3 discovery  Portfolio Leverages Integration into TADDM  Enhanced CCMDB with Broad Layer 1-7 Discovery and Dependency Mapping Event Structures Business Systems / SLA Collectors Dashboards Policy Warehouse CMDB / Process Discovery Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Process Managers

IT Service Management © 2006 IBM Corporation 8Tivoli Live ! 15 June 2006 Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products ITM Servers, DBs, Apps, Agentless ITCAM RTT, WS, J2EE, SOA OMEGAMON zSeries, Collectors and Integration Tivoli Risk Manager NetViewD TCP/IP NetViewZ Sysplex TCP/IP TADDMCCMDB TBSM Business Systems Management TSLA Service Level Management TEC Event Dashboard Advanced Correlation Combined Value  Integration to TEP as Single Interface for Visualization of IT Operations in a Service Context  Enhanced Lightweight Web interface  End to End Data Consolidation, Display and Retention  Integrated Workflow Based Process Management Products Event Structures Business Systems / SLA Collectors Dashboards Policy Warehouse CMDB / Process Discovery Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Process Managers TEP Enhanced

IT Service Management © 2006 IBM Corporation 9Tivoli Live ! 15 June 2006 Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products ITM Servers, DBs, Apps, Agentless ITCAM RTT, WS, J2EE, SOA OMEGAMON zSeries, Collectors and Integration Tivoli Risk Manager NetViewD TCP/IP NetViewZ Sysplex TCP/IP TADDMCCMDB Converged BSM TEC Event Dashboard Advanced Correlation Combined Value  Scalable, Next Generation BSM architecture  Real-Time and Historical SLA Tracking and Reporting  Enhanced Visualization and KPI’s for Both Business and Operations Enhanced TSLA Event Structures Business Systems / SLA Collectors Dashboards Policy Warehouse CMDB / Process Discovery Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Process Managers TEP Enhanced

IT Service Management © 2006 IBM Corporation 10Tivoli Live ! 15 June 2006 Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products ITM Servers, DBs, Apps, Agentless ITCAM RTT, WS, J2EE, SOA OMEGAMON zSeries, Collectors and Integration Tivoli Risk Manager NetViewD TCP/IP NetViewZ Sysplex TCP/IP TADDMCCMDB Converged Event Manager Combined Value  Ultra-Scalable, Next Generation Event Architecture  Simple & Robust Correlation  Event Enrichment with Broad Integration Capabilities Impact Converged BSM Enhanced TSLA Event Structures Business Systems / SLA Collectors Dashboards Policy Warehouse CMDB / Process Discovery Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Process Managers TEP Enhanced

IT Service Management © 2006 IBM Corporation 11Tivoli Live ! 15 June 2006 Event Structures Business Systems / SLA Collectors Dashboards Policy Warehouse Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products Enhanced ITM Enhanced and Entry ITCAM OMEGAMON zSeries, Collectors and Integration NetViewZ Sysplex TCP/IP TADDMCCMDB Converged Event Manager CMDB / Process Discovery Combined Value  Layer 1-3 network discovery, monitoring, and correlation  Scalable SIM-based Security Operations Management  Broad End to End Monitoring Coverage with Lightweight Entry Options  Carrier Class Solutions for Telco’s and Service Providers  Adapters for Telco Envir. Impact Enhanced TCP/IP Management Telco Adapters Converged BSM Enhanced TSLA Service Provider Proviso UQM IPC Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Netcool Solutions Converged Solutions Enhanced Security Management Process Managers TEP Enhanced

© 2006 IBM Corporation Tivoli Live !15 June 2006 Detailed Convergence Goals and Objectives

IT Service Management © 2006 IBM Corporation 13Tivoli Live ! 15 June 2006 General Approach to Acquisition Integration  Combine –Combine Assets from Netcool and Tivoli for Broadest Possible Solution. –Planned Product Enhancements will Proceed for Both Tivoli and Netcool Products  Integrate –Appropriate Portfolio Integration Starting Immediately –Integrate and Converge Roadmaps Underway  Customers and Business Partners are Key to this Effort –Services Available for Integrated Solutions Consulting  Converge –Converged Solutions in Key Areas Combining Tivoli and Netcool Capabilities These 3 Phases occur at a different pace for each product and customer scenario but generally will require less than 24 months to complete

IT Service Management © 2006 IBM Corporation 14Tivoli Live ! 15 June 2006 OMNIbus Event Dashboard Rapid In Memory Event store Lots of Customization Monitoring and Event Structures  Integrate Netcool Displays in Tivoli Enterprise Portal  Anywhere to Anywhere Event Consolidation  Support co-existence and integration of Event System  Broaden Monitoring by Combining Tivoli and Netcool Assets within IBM Tivoli Monitoring TEC Event Dashboard Complex Correlation Lots of customization ISMs, ASMs, SSMS Servers, DBs, Appls, Agents Converged Event Solution Supports TEC Rulesets and other Correlation High Scale High Performance High Availability  Converged Event Solution: –Leverage OMNIbus scale, performance and High Availability –Preserve TEC’s Rich Correlation –Broad integration to improve operational efficiency –Support co-existence and upgrade scenarios  Unify Monitoring Solutions –Broad, Lightweight Lowest TCO –ISMs, ASMs for Web to ITCAM family Jim ITM Servers, DBs, Appls, Agentless… SSMs, ASMs, ISMs Servers, DBs, Appls, Agents ITCAM RTT, WS, J2EE, SOA ISMs, ASMs*

IT Service Management © 2006 IBM Corporation 15Tivoli Live ! 15 June 2006 WebSphere (Z & Distributed) IIS iPlanet Apache WebLogic Unix Windows Linux OS/400 z/OS VMWare Cluster(s) Platforms Databases Applications & Messaging Business Integration Web Infrastructure Frequently Requested for ITM Best Practice Library Network Apps Network Host FTP RMON2/SLA Comverse Nortel Magellin RADIUS Robomon SunNet Castlerock Tibco Cisco ComMgr DEC VAX Cisco VoIP Domino Exchange BMC Patrol CA Unicenter MOM HP OV NNM HP OV Ops Aprisma Tandem Web Services Agent-less Adapter URL, SNMP, File, Socket, UDB …. Agent Quick attach API Syslog Probe Syslog Daemon Displacement Library IIS Tomorrow Combined Monitoring for Customers Integrated End to End Support for Heterogeneous Environments Available with ITM 6.1, Omegamon, ITCAM management, and Netcool DB2 (Z & Distributed) Oracle Informix SQL Sybase SAP MySAP Siebel Tuxedo.NET (full suite of MS apps) Citrix WebSphere MQ WebSphere MQ Integrator CICS IMS Web Services

IT Service Management © 2006 IBM Corporation 16Tivoli Live ! 15 June 2006 Monitoring and Event Structures CombineIntegrateConverge  Expand Breadth of Monitoring across Tivoli and Netcool  Enable any to any event consolidation  Enable TEC and OMNIbus bi-directional eventing Integrate all Netcool xSMs with TEP/TMS:  Situations  Operational Warehouse  Workspaces Deliver ITCAM solutions based on:  ISMs for lightweight response monitoring  ASMs for Web Event Solution with:  Scale, Performance and Resiliency of OMNIbus  Rich and Robust Correlation of TEC  Common Event Viewer  Converge Monitoring with combined assets NowSummer Estimated Timeline

IT Service Management © 2006 IBM Corporation 17Tivoli Live ! 15 June 2006 TCP/IP Network Management Discovery Engine (disco) IP Routing Cisco Switch Vendor specific CIDR IP Route MPLS LSP / VRF Helpers for: SNMP,DNS,telnet, ARP Finders: discover IP devices using multiple techniques Discovery Agents Discovery, Topology, and Root Cause Correlation in TCP/IP and Telco Networks. Tivoli and Netcool Solutions Integrate More Slowly. Precision IP:  Continue Development as Premier Enterprise and Service Provider Network Management Solution NetView Distributed:  Continue Development as Lightweight TCP/IP Layer 3 Monitoring Solution Switch Analyzer:  Focus on Co-existence and Upgrade to Precision IP Precision Provides:  SNMP v1, v2, v3  Layer 1 to Layer 7 management  Comprehensive out of the box protocol support  Field Extensible Discovery and Topology for unlimited granularity

IT Service Management © 2006 IBM Corporation 18Tivoli Live ! 15 June 2006 Options for Existing NetView Customers  Upgrade to Precision IP now –Integrate with NetView –Coexistence Option to Start with Precision Layer 2, and Expand Gradually  Upgrade to NetView V7.1.5 < 6 months –Improved Capabilities (SNMP v2, duplicate IP handling, etc.) –Same Familiar Product  Consider Future Entry Version of Precision –Combines NetView and Precision Features –Ease of Installation and Configuration –Functionality for Small to Medium Enterprises

IT Service Management © 2006 IBM Corporation 19Tivoli Live ! 15 June 2006 Network Management Solution CombineIntegrateConverge  Deliver Netcool/Precision as Premier TCP/IP Management solution  Deliver NetView as update to Tivoli Lightweight TCP/IP Management Solution Precision:  Consumability  Expand Capabilities NetView:  Enable Bi-Directional integration between NetView and Precision Switch Analyzer:  Deliver Smooth Upgrade to Precision Precision:  Premier Enhancements  Entry Precision to Provide Simplified Network Management Solution  NetView & Layer 2 Root Cause Capabilities Integrated  Focus on Coexistence and Smooth Upgrade to Precision 2H 2006Early 2007Early 2008 Estimated Timeline

IT Service Management © 2006 IBM Corporation 20Tivoli Live ! 15 June 2006 Integrated Value: Business Service Management Tivoli BSM Netcool RAD Tivoli and Netcool solutions both leverage TADDM for Application Discovery and Service Modeling Event and Monitoring Strategy allows either BSM product to provide fully integrated solution Ability to Integrate 3 rd Party Tools into the Service Model to Help Enhance Business Knowledge Tivoli Application Dependency Discover Manager DLA feeds TBSM Collation OEM feeds RAD

IT Service Management © 2006 IBM Corporation 21Tivoli Live ! 15 June 2006 Converged Tivoli Business Service Management Tivoli BSM Netcool RAD  Tivoli and Netcool solutions both leverage TADDM for Application Discovery  Event and Monitoring Strategy allows either BSM product to provide fully integrated solution  Ability to Integrate 3rd Party Tools into the Service Model to Help Enhance Business Knowledge Tivoli Application Dependency Discover Manager Collation DLA feeds TBSM Collation OEM feeds RAD CMDB  Deliver Converged BSM Solution with Enhanced Function  Integrate Tightly with CMDB Solutions  Provide Upgrade and Coexistence for all Customers  Retain all feeds: networking, systems, and zSeries for total end to end solution  Enhanced Real-Time and Historical Service Level Tracking & Reporting  Enhanced Service Impact Analysis to Help Facilitate Event Automation and Trigger Action Based on Business Activity Tivoli BSM in TEP

IT Service Management © 2006 IBM Corporation 22Tivoli Live ! 15 June 2006 Business Service Management CombineIntegrateConverge  Deliver 2-in-a-box BSM solution  Combine RAD real time SLA with Tivoli Historical SLA  Enable Anywhere to Anywhere Event Reception  BSM & SLA Visualization in Tivoli Enterprise Portal  BSM & SLA Integration with TADDM/CCMDB Converged Business Service Management  Leverage RAD Infrastructure for enhanced BSM Visualization and KPI’s  Leverage TBSM discovery, zSeries, BPEL and integration/feed capabilities  Leverage Impact Technology for Event Enrichment Converged Service Level Management  Leverage SLA Tracker for Real-Time SLA Infrastructure, Enhanced Visualization and KPI’s  Leverage TSLA for Historical and Near Real- Time SLA Tracking and Reporting Provide Greater out of the box Functionality and Consumability – TADDM for Application Dependencies – CMDB for Rich CI information reconciled and correlated Summer 2006Late 2007 Estimated Timeline Q1 2007

IT Service Management © 2006 IBM Corporation 23Tivoli Live ! 15 June 2006 Mainframe ResourcesDistributed ResourcesJ2EE Transactions Business Services Executive Dashboard Service Level Reporting Launch in Context Tivoli Enterprise Portal – Single Interface for Tivoli & Netcool Dynamic Role-based Workspace for Integrating IT Operations Silos One portal to manage the overall health of the infrastructure Webtop Technology Enhancements including Browser Client Allows Customers to Integrate 3 rd Party Products Across IT Operations to Help Improve ROI Provides a Service Context to Help Provide an ITSM Foundation Integrated Micromuse OS agent as another data provider to TEP TEC Console enabling Netcool Agents to now send events natively to TEC via ITM V6 for a Tivoli-centric installation “NEW” Performance Views on Netcool Data in TEP. This Netcool heritage active data can be warehoused, used in event policies, fed to BSM or the CMDB from TEP Integrated OMNIbus Active Event List can now accept data directly from ITM V6, OMEGAMON and ITCAM. Net: All data in the TEP can now go to OMNIbus for a Netcool installation Events between OMNIbus and TEC can be synchronized for any configuration desired

IT Service Management © 2006 IBM Corporation 24Tivoli Live ! 15 June 2006 “We are excited about the opportunity for increased synergy between the Tivoli and Netcool suites. The combined IBM solution is an important foundation for our IT & Network service assurance management roadmap." Yves Vlamijnck Team Manager, Network and IT Monitoring, Belgacom What Our Customers Are Saying...

IT Service Management © 2006 IBM Corporation 25Tivoli Live ! 15 June 2006 “ ” ” “ “ “ What the Analysts are Saying… This was a very strategic move, not just opportunistic - compared to HP acquiring Peregrine, which was a tactical fill-in-the-gap, this has potential to be huge. You needed to fill the network gap, but went far beyond it. - Rick Sturm, EMA, 21-December IBM Tivoli Redefines Network Management IBM is poised to play a big role in an expanded service provider market. Combining the leading position of Netcool in the service provider market with some of the existing Tivoli products, IBM now has a very strong position to answer the extended needs of network service providers, outsourcers, and hosting providers. - Thomas Mendel, Frank Gillett and JP Garbani, 21-December IT Service Management is the future of IT management. Tivoli and Netcool are well placed to develop the capabilities needed to turn this vision into a reality. - Tony Lock, Chief Analyst Bloor Research, 3-January IBM gets instant credibility and presence in the carrier and service provider market. This is a great acquisition for IBM - George Hamilton, Yankee Group, 21-December ” ”

IT Service Management © 2006 IBM Corporation 26Tivoli Live ! 15 June 2006 Summary  Completed Micromuse Acquisition –Leveraging Market and Technology Synergy  Immediate Cross Leverage Being Performed  Continued Focus on Portfolio Convergence Over Time –Provide Immediate Value through Integration (Console, Events, Data) –Converge Roadmap to Maximize Value Across Customers  Next Steps –Customers Should Feel Confident in Purchasing and Deploying our Solutions from Both Portfolios Today –We are Continuing to Invest and Enhance our Solutions –Customers Help Develop our Convergence Strategy With the Best Technologies from Each Portfolio –We are Working with our Customers, Business Partners and Analysts to Ensure a Smooth Upgrade Path –Additional Info

IT Service Management © 2006 IBM Corporation 27 Resource Status Business Service Status Service Level Status Close Incident Detect & Record Incident Investigate and Diagnose Incident Resolve Incident and Recover Service Incident Analyst Incident Analyst Incident Analyst Incident Manager Incident Analyst Incident Management Resource Status Search for Configuration Item Technology Information Process People How It Works with IBM IT Service Management – Isolate, Diagnose and Resolve Incidents Assess Failing Component Assess Services Impacted Assess SLASummary IBM Tivoli Availability Management Process Manager - Determine Business Impact Function Classify and Provide Initial Support Establish Incident Management Framework Evaluate Problem Management Performance Change and Configuration Management Database Application Dependency Discovery

IT Service Management © 2006 IBM Corporation 28Tivoli Live ! 15 June 2006 IT and Business Executives IT Organization Automation Prioritized Business View Predictive Trend Analysis Custom PortalDashboardSLA ReportsChargeback Putting it all together with an integrated IT Service Management Approach Resource and Application Monitoring Provisioning and Orchestration

IT Service Management © 2006 IBM Corporation 29Tivoli Live ! 15 June 2006