An SAIC Company Steve Cohen Vice President Solutions Marketing (732) March 15, 2001 Operations Support Systems: Today’s and the Next Generation’s Copyright © 2001 Telcordia Technologies. All Rights Reserved Introduction FCC OSS Tutorial

FCC OSS Tutorial SMC-2 Agenda Introduction – Steve Cohen Back Office OSS – Mike Schwartz Interconnection Solutions – Arlene Ryan Front Office OSS – Rich Fialkoff

FCC OSS Tutorial SMC-3 Fast Facts About Telcordia Technologies An independent unit of Science Applications International Corporation (SAIC) that provides software, engineering, consulting and training services to optimise the performance of communications networks worldwide employees worldwide Over $1.7 billion in revenue Most advanced Class 5 softswitch in production - only softswitch with live customers Facilitated US RBOC “Best in Class Performance” when compared with the rest of the world Renowned for research holding over 1400 patents leading to the development of IN, ATM, ISDN, Frame Relay, PCS, NGN 80% of the U.S. public network operates on software invented, developed, implemented or maintained by Telcordia Telcordia enabled solutions handle 220 million Freephone calls daily -- over 315 billion calls without interruption! 65% of deployed Advanced Intelligent Network Platforms (AIN) in North America

FCC OSS Tutorial SMC-4 What Are Operations Support Systems? “Operations support systems (OSS) can be defined as the hardware and software that service providers use to manage their network infrastructure, deploy services and provide connectivity.” Source: Jeffries & Co Equity Research

FCC OSS Tutorial SMC-5 Telecom Carrier Productivity Comparisons Rest of the World vs United States Employees per 10K Access Lines Worst Median Best Worst Median Best Worst Median Best Asia/Pacific CALA Europe United States

FCC OSS Tutorial SMC-6 OSSs Were Designed to Support “Yesterday’s” Business Model Customer Carrier Business Model OSS Model Customer Facing OSS Network Customer Network Facing OSS

FCC OSS Tutorial SMC-7 Today’s Business Model Brings New OSS Demands Customer Business Model Retail Carrier Wholesale Carrier Network OSS Model Customer Retail Customer Facing OSS Network Facing OSS Wholesale Customer Facing OSS Network Facing OSS Network

FCC OSS Tutorial SMC-8 Interconnection: Today’s Infrastructure Demands CLEC CLEC CLEC ILEC ILECILEC ILEC CLEC CLEC CLECCLEC ILEC ILECILEC ILEC CLEC Many - to - Many Clearinghouse

FCC OSS Tutorial SMC-9 Circuit Packet –Fundamental change in the network, infrastructure lowering barriers to entry –Expanded ability to introduce new services –Significantly lowered cost of operations Voice Voice, Data and Video –Broad range of rich media: communications, information, and entertainment services –Simplification of the customer experience –New opportunities in connection management Regulation Competition –Competitive markets –New business models –Expanded customer choices Industry Change Continues...

FCC OSS Tutorial SMC-10 What Business Models Will OSS Need To Support “Tomorrow”? Services Network Elements Operations Systems ManufacturingR & D Huge Vertically Integrated Monopoly Element Providers Network Providers Service Providers R & D Manufacturing Many Competing Providers of Services, Networks and Elements Providing Service to Multiple Markets Wholesale Markets Retail Markets OSSs

FCC OSS Tutorial SMC-11 Agenda Introduction – Steve Cohen Back Office OSS – Mike Schwartz Interconnection Solutions – Arlene Ryan Front Office OSS – Rich Fialkoff