SAP HANA migration at Auckland Council Erika Barden, Project Manager Mark Feldon, SAP Delivery Manager - Technical

Agenda Background Why Auckland Council migrated to HANA Why we migrated when we did What we did How we did it Sequencing Challenges and mitigation Successes Keys to success Q&A

Auckland Council legacy systems Procure To Pay RE / Property Management Rates Billing Asset Finance Hire To Retire Document Budgeting & Planning, Consol. FileNet SAP DMS TRIM BIZ e Asset SAP BPS Peoplesoft Tech One/ Interplan Excel/ Tech One ACS Ozone SAP Tech Pathway Hansen ESRI Confirm PeopleSoft Tech One / Chris Snaphire Payroll o/s IMS SAP - Duet N/A Sharepoint ProOmni Consents Billing Pathway / Tech One GIS Reporting Intergraph MapInfo SAP – BW Business Obj SAP BW & SAP - BW Bus Obj MS / Cognos / Crystal Services Water Billing United Water CRM Alchemy/ sharepoint 3

Inherited applications

Consolidated landscape

Single version of the truth Rates Database Property Address Occupancy Address Assessment Address Human Services Database Service Location Addresses Building Control Properties Property Services Parks & Playing Field Boundary Customer Service Roads Asset Management Asset Location Asset Addresses GIS Addresses < Voters Roll Residents Owners Businesses Address Environmental Health Pre School Facility Address Attendees Planning & Subdivision Customer

Why we migrated to HANA Software Lifecycle Management Efficiencies Innovation Slide 7

Why we migrated now: NewCore Key part of our journey towards delivering the value of one Council, and a transformed customer experience Providing capability for the business to optimise operational excellence and customer experience Slide 8 8

An integrated delivery of projects

NewCore’s HANA drivers SAP consolidation Risk mitigation most up-to-date back end environment ERP upgrade Next available time: late 2017 Slide 11

Migration timeframes

What we did Upgraded ERP, SRM, CRM and BW to the latest enhancement pack and migrated them to HANA DB Other SAP applications remain on existing SQL 2012 database platform

How we did it SAP Software Upgrade Manager (SUM) Database Migration Option (DMO)

Sequence Trial on AWS Implementation across landscapes - Dev - QA - Staging (production copy) - Prod - Training

Challenges and mitigations Tight timeframes Limited in-house HANA expertise Using AWS for the first time Hardware delivery Migrating SRM Slide 16

Successes On time, within budget, high quality delivery Limited disruption Minimal post go-live issues Hardware cost savings First Suite on HANA migration in NZ Slide 17 Slide 17

Keys to success Active executive sponsorship Dedicated project team Thorough testing, good coverage of business processes Clear project planning and proactive risk management Solid escalation routes

HANA migration Q&A