1 Economic and Management Performance General Framework Presented by Keld Ludvigsen Director of Finance CAA Denmark and Chairman of ANSEP

2 The process ANSConf 2000

3 The process ANSConf 2000 ICAO policies Doc 9082

4 The process ANSConf 2000 ICAO policies Doc 9082 Develop and collect data Develop and collect data Evaluate and improve Evaluate and improve quality of services quality of services Use in support of Use in support of investment decisions investment decisions User consultation User consultation Transparency in costs Transparency in costs

5 The process ANSConf 2000 ICAO policies Doc 9082 ICAO guidelines Doc 9161

6 The process ANSConf 2000 ICAO policies Doc 9082 ICAO guidelines Doc 9161 Performance Management Performance Management Areas of measurement Areas of measurement Applying results Applying results

7 The process ANSConf 2000 ICAO policies Doc 9082 ICAO guidelines Doc 9161 ANSEPPreparation SPans 2007

8 The process ANSConf 2000 ICAO policies Doc 9082 ICAO guidelines Doc 9161 Performance Management and Measurement for Air Navigation Services Providers

9 Performance Management Process

10 Performance Management Process Define objectives of ANSP Create and implement a plan Establish performance targets Select ANSP performance indicators Identify main ANSP cost drivers Publish information on results Measure and assess ANSP performance Consult with users and stakeholders

11 Performance Management Process Define objectives of ANSP Create and implement a plan Establish performance targets Select ANSP performance indicators Identify main ANSP cost drivers Publish information on results Measure and assess ANSP performance Consult with users and stakeholders

12 Necessary Provision Effective governance structure Effective governance structure Develop/update appropriate management systems Develop/update appropriate management systems Use international reporting and accounting standards Use international reporting and accounting standards

13 Adoption of Goals and Objectives Understand ANSP contribution to overall performance Focus on outcome and activities Limited numbers Improving safety, productivity, quality and cost-effectiveness Measurable

14 Setting Targets Defined external Relate to ANSPs ongoing efforts Internal performance indicators Comparison among ANSPs Developed in consultation with managers concerned

15 Consultation

16 Consultation 1.Opportunity to have their say 2.Engaged from an early stage 3.Establish an agenda for formal consultation 4.Clarify the process and the stakeholders 5.Use methods appropriate for the subject 6.Documents easy to understand 7.Enough time 8.Reasoned response by interested parties 9.Responses acknowledged 10.Well documented decisions

17 Economic and Management Performance General Framework Presented by Keld Ludvigsen Director of Finance CAA Denmark and Chairman of ANSEP