Trust, Accountability & Collaboration

Today’s Conversation  Introduction of TAC and POWER  Trust, Accountability, Collaboration (TAC) deep dive  Group exercise  Concluding ideas page 2 Trust-Accountability-Collaboration

page 3 How We Succeed – Strategic AnchorsTRUST ACCOUNTABILITY COLLABORATION Trust-Accountability-Collaboration

Productivity dip Productivity Time Action plans in place CHANGE page 4 Survey Identified Main Challenges Trust Future Vision Growth & Recognition Trust-Accountability-Collaboration

KeHE’s Top 10 Engagement Drivers I trust the leadership of this company. The behavior of our leadership team is consistent with this company’s values. This company is characterized by living our values. This organization shows a commitment to ethical business decisions and conduct. TRUST The senior leadership of this company has communicated a vision of the future that motivates me. I believe this company has an outstanding future. This company is making changes necessary to compete effectively. This company values my contributions. This company provides me with the opportunity for learning and development. I am satisfied with my opportunities for advancement. GROWTH & RECOGNITION FUTURE VISION page 5 Where are WE with Trust? I trust the leadership of this company. The behavior of our leadership team is consistent with this company’s values. This company is characterized by living our values. This organization shows a commitment to ethical business decisions and conduct. TRUST Trust-Accountability-Collaboration

TRUST a firm belief in the reliability, truth, ability or strength of someone page 6 Trust-Accountability-Collaboration

page 7 Trust-Accountability-Collaboration

page 8 Trust-Accountability-Collaboration

page 9 Trust-Accountability-Collaboration

page 10 Trust-Accountability-Collaboration

trust » the enterprise » the leaders » the collaborators » yourself page 11 Trust-Accountability-Collaboration

The Nature of Trust page 12 Trust-Accountability-Collaboration

Wounded; Dysfunctional “I’ve been burned before, so I don’t trust anyone” page 13 Trust-Accountability-Collaboration

page 14 Trust-Accountability-Collaboration

Simplistic; Vulnerable “I trust everybody... whether they’ve been proven to be trustworthy or not” page 15 Trust-Accountability-Collaboration

Healthy; Productive “I am prepared to trust, but I’ll also verify... so that accountability is built into the relationship” page 16 Trust-Accountability-Collaboration

Getting started with TRUST page 17 Trust-Accountability-Collaboration

Getting started with TRUST 1. Bewilling to ask for help 2. Riskby giving and receiving feedback 3. Admit weaknesses and mistakes 4. Valueone another’s skills and capabilities 5. Earnby giving others the benefit of the doubt page 18 Trust-Accountability-Collaboration

always under construction! page 19 Trust-Accountability-Collaboration

accountability the requirement or expectation to justify actions or decisions page 20 Trust-Accountability-Collaboration

Accountability in Action 1. Winningmake it your top priority 2. Plank“in your own eye” 3. Confrontothers on your team when necessary Results – Pressure: poor performers on the team will feel it – Problems: are identified quickly – Standards: all are held to the same results page 21 Trust-Accountability-Collaboration

expect progress......not perfection page 22 Trust-Accountability-Collaboration

collaboration: operating in silos Potential: limited page 23 Trust-Accountability-Collaboration

How to practice Collaboration page 24 Trust-Accountability-Collaboration

Risk Reciprocity Offer as much trust as you expect to be offered 1 page 25 Trust-Accountability-Collaboration

Demonstrate Respect Express value in keeping with their value 2 page 26 Trust-Accountability-Collaboration

Clarify Commitment Say what you’re going to do, and when you’ll do it 3 page 27 Trust-Accountability-Collaboration

Deliver Perfection Do what you said you would do, or communicate the change 4 page 28 Trust-Accountability-Collaboration

Follow-Up Faithfully Confirm satisfaction 5 page 29 Trust-Accountability-Collaboration

collaboration: operating as a team Potential: unlimited page 30 Trust-Accountability-Collaboration

The Power of Teams The task is complex Creativity is needed The path is unclear More efficient use of resources is required High commitment is desirable page 31 Cooperation is essential for implementation Members have a stake in the outcome The task or process involved is cross functional No individual has sufficient knowledge to solve the problem Teams outperform individuals when: Trust-Accountability-Collaboration

Using Collaboration to Meet Today’s Challenges Teams need to have clarity around their goals Teams must understand their connection to other teams, departments, customers, and to the organizational strategy Teams need a detailed understanding of how work will proceed Teams need measurements to evaluate their work Teams need to develop a common set of values page 32 Trust-Accountability-Collaboration

Now it’s your turn! page 33 Trust-Accountability-Collaboration

Scenario Background Information ( Names have been changed to protect the innocent!) Customer – Sam – Category Manager, The Grocery Extravaganza KeHE – Derek Account Manager – AnnieAccount Support – Tina Business Excellence Manager (BEM) – MarkDerek’s boss – Judy VP, Sales – JoAnneTina’s boss – GeorgeWarehouse Manager  The scenario reflects a series of typical activities and interactions at KeHE  Important ! Focus on the interactions that are taking place among these various people. Answer the questions surrounding the values of Trust, Accountability and Collaboration. page 34 Trust-Accountability-Collaboration

Instructions Each table serves as a group. Designate a reader, scribe, spokesperson and timekeeper: – Reader - reads the scenario out loud to the small group; – Scribe - takes notes; – Spokesperson – will report findings to the large group; – Timekeeper – ensure there is enough time to answer all three questions. As you listen to the various interactions taking place in the scenario, think about Trust, Accountability and Collaboration and be prepared to discuss and answer the questions provided to the right of the scenario. You will have 5 minutes to read through the scenario and 15 minutes to discuss your findings. We will then convene as a large group and discuss your findings. page 35 Trust-Accountability-Collaboration

Where are YOU? page 36 Trust-Accountability-Collaboration