Advanced CIS NAME: ___________________

OBJECTIVE: Maintaining, Managing, and Troubleshooting Systems Maintenance includes following established procedures for taking care of your computer.

Using the Internet, define/describe the proper way to do the following: How do you properly boot-up and shut-down a computer.

Using the Internet, define/describe the proper way to do the following: How do you properly care for the computer equipment (system unit, monitor, keyboard, cables).

Using the Internet, define/describe the proper way to do the following: Give an example of the proper way to use software, including entrance to and exit from software.

Using the Internet, define/describe the proper way to do the following: Give an example of the proper use of supplies, storage of supplies, and disposal of waste and recyclable items.

Using the Internet, define/describe the proper way to do the following: Give an example of the proper installation and upgrades to virus- protection software as well as how often to update and the reason for installing.

OBJECTIVE: Maintaining, Managing, and Troubleshooting Systems Determination of the type of software problem your computer has and what steps to take.

When should you use the following: Give an example when you should use the help feature, an option within the software program to correct a computer problem.

When should you use the following: Given an example when you should use the Internet search engines to correct your computer problems.

When should you use the following: Give an example of when you should use the software homepage to correct a computer problem.

When should you use the following: Give an example when you should use the software reference manual to correct your computer problems.

OBJECTIVE: Maintaining, Managing, and Troubleshooting Systems Troubleshooting involves the use of established, documented procedures to resolve hardware problems.

Describe how to troubleshoot the following: How do you troubleshoot to check for power supply problem?

Describe how to troubleshoot the following: How do you troubleshoot to check for proper connection problem?

Describe how to troubleshoot the following: How do you troubleshoot to check for a paper jam problem?

Describe how to troubleshoot the following: How do you troubleshoot to check for a network connection problems?

Describe how to troubleshoot the following: How do you troubleshoot to check for a CD/DVD problem?

Describe how to troubleshoot the following: How do you troubleshoot to check for a flash drive problem?

Describe how to troubleshoot the following: How do you troubleshoot to check for a mouse dust problem?

OBJECTIVE: Maintaining, Managing, and Troubleshooting Systems Comply with safety and ergonomic precautions associated with computer use.

Describe how to comply with safety and ergonomic precautions associated with computer use following:

What is the purpose of the following: surge protectors antistatic mats and pads power plugs, especially raised floor outlets virus protection software electric cords and wiring comfortably positioned furniture ergonomically designed keyboards

OBJECTIVE: Maintaining, Managing, and Troubleshooting Systems Identify threats to computer systems (e.g., spam, viruses, theft) and the methods for guarding against such threats, including.

Give examples of when you would use the following: firewalls regular backup schedule password protection data encryption