Ministry of Transport, Information Technology and Communications eGovernance Strategy and Road Map 2011-2015 Valery Borissov E-Governance directorate

OUR MISSION The accelerated development of e-Governance in Bulgaria will support: Provision of better services for citizens and businesses Improvement of the efficiency and effectiveness of administration Enhancing the transparency and accountability Reducing the corruption Creating new opportunities for participation of civil society in governance.

OUR VISION • Coordinated planning and implementation of projects at national and local level; • Business models in the work of the administration; • Interoperability at the national level - from fragmented and confined to integrated and independent technological solutions; • Results-oriented; • Creating a "digital administration"; • Convenient access to public services

Main principles of e-Governance User centric approach; Effectiveness and efficiency; Accountability and transparency of administration; Trust and security. User centric – the users are citizens, business, state admin employees, local admin and users outside BG. When we develop e-Gov our goal is to meet the real needs of the users. Therefore the e-S should be available through a single point of contact at any time anywhere, via preferred comm channel. The interface for interaction with the admin should be user friendly. Government has to “sell” the e-Gov idea to its citizens. It has to promote it. Effectiveness and efficiency – it will be increased by spending optimization and increasing ROI. Processes in the administration have to re-engineered; we make prioritization of the admin services which have to be realised as e-S; partnership with the citizens (via NGOs), with the business; with other MSs; among the administrations Accountability and transparency of administration – access to public information by electronic means; results reporting ; e-participation Trust and security – coordinated activites of the respective institutions; promotion of the users rights in virtual world

Management and Coordination Sectoral policies e-Governance Principles Key elements of e-Governance Organizational model: - Financial framework; Legal framework; Standarts; Creating knowledge and skills Informational model: Classification (Domain model)  Services - Processes - Identification and authentication Technological model: HW & SW; Communications; Security; Interoperability; Technological neutrality Participation in decision-making process: Citizens; Business; Structures of the civil society е-Governance National Policy е-government е-health е-business е-training е-culture е-democracy е-justice е-security е-...........

е-Governance technological model

National Policy for e-Governance Strategic themes in e-Gov Strategy e-Services for citizens and businesses Digital Administration Promotion, access and participation Institutional development

e-Services for citizens and business Basic infrastructure: support, terminals, call centers, e-identity, e-cards; E-invoicing: 100% of administration, 80% of business; Procurement: 100% electronic, online payment; Centers for rapid response to information security incidents; Rules for Information Management

Digital Administration Electronic Databases; Electronic Registers; Electronic documents exchange; Complex administrative services; Information systems for planning, monitoring and control; Electronic exchange of data between EU countries: Operational Programme for Information and Communication Technologies Synchronization with European initiatives and programs for e-Governance;

Promotion, access and participation 1. Preferred services, feedback and impact; 2. At least 70% of e-services – availability whithin max 3 clicks; 3. Min 30% reduction of administrative taxes by online payment; 4. e-Government program in high schools and universities Participation of citizens in the decision-making process Access to public information - e-service; Online interactive discussion for initiatives, programs and regulations; Consumer rights in e-procedures

Organizational challenges Council of Ministers Adopts the National Strategy for e-governance at the proposal of the Minister of TITC Adopts sectoral strategies at the proposal of line ministers Prepares and implements the strategy in the field of administrative reform Council for Administrative Reform Methodological assistance and organization conducting administrative reform Lack of coordination MTITC Ministry…….. Prepares a National Strategy for e-Governance Prepares sectoral Strategy for e-Governance Lack of coordination

Institutional development Council of Ministers Council for Administrative Reform WG e-Government MoI Dept Project teams Project Policy “е-Security” MoH Agen. “е-Health” Мo… “е-…………..” e-Gov directorate MTITC Admin department IO & IS E-Gov & ES Control State Admin Directorate CoM Commission

Institutional development Functions of Council for Administrative Reform have been extended towards e-Governance; Coordination Council for e-Governance Control Unit, e-Governance Directorate at MTITC Increasing the administrative capacity: 80% trained and certified to relevant skills administration Requirement for IT skills in recruitment.

Road Map – current status

Road Map – 2015

Expectations & Effects Common data model in the Government; Developed and implemented key e-Services on central and local level; Developed and implemented reference model for central and local administrations; User oriented egov portal Effects Extremely reduced administrative burdens; Lower cost for admin services (e-services); Simplified legal framework AIS interoperability and collaboration with other MSs

Thank you for your attention

Good luck Montenegro in Euro 2012! Is everything OK with the airplane tickets for Euro 2012 …asks Zlatko Kranjcar 04.06.2011 1:0 for Montenegro