Global Best Practice Best Practice Title: Medical Division SharePoint Country: Australia Team Members: Samantha Gaunt (Medical Division)

Program Description Goal/Objective  Design a central portal to house information relevant/ useful to the Sales Team.  To increase collaboration, communication and discussion between team members  Encourage idea generation, response times, and feedback initiatives  Establish a speedy channel for data distribution  Decrease circulation for discussion type communication  System to be easily accessible, quick to view and engaging  Usage measurable

Background Situation Analysis  Large databases timely for information download, nor live web feeds  No central hub housing sales resources and tools  Numerous different communication channels

What was done ?  Used the existing 3M Source SharePoint Platform  Surveyed Sales Team for requirements  Built structure, folders  Content Collation and upload managed internally Product Managers all responsible for information to be uploaded  Send to one Product Manager for upload and maintenance  Marketing and Launch to Medical Team

Program Results  Increased sales representative involvement  70% User involvement (Marketing and Sales)  Improved idea generation and discussion  Easier access to data from remote areas 24/7

Lessons Learned  Team vary in usability levels, uptake and engagement Power users, early adopters and laggards  Content providers different levels knowledge about web based systems and time requirements  Requirement for centrally managed internal marketing and usability generation

How to replicate in other countries?- Implementation Steps  Survey sales team for requirements  Discuss with marketers objectives, input requirements  Contact US web team to create access  Design Template Test Template design with field force  Build Framework, Templates and Structure  Write Marketing Plan  Collate content  Launch  Usability Test

Additional Information-Relevant to best practice  Initial Discussion, Team Involvement  Planning  Process, frameworks, usability  Communication  Interactive Launch/Demonstration