The Patient-Physician Relationship Managing the Challenges Dr. Nick Busing President and Chief Executive Officer Montréal May 6, 2008

“Listen to the patient, he is telling you the diagnosis” Sir William Osler said:

“If the term patient-centred care is going to have real meaning, it is important to listen to patient experiences, to make that information publicly available, and to act on it. But the starting point is asking, and listening” André Picard, The Globe and Mail, April 3, 2008

Good communication skills: Benefits for doctors and patients. Susan J. Hawken, The New Zealand Family Physician, Vol. 32, No. 3 - June 2005

Viewpoint: Power and Communication Why simulation training ought to be complemented by experiential and humanist learning Michael Hanna and Joseph J. Fins, Academic Medicine, Vol. 81, No. 3 - March 2006

“If students have their clinical training, mainly in hospitals, especially tertiary care hospitals, they will get the message – this is what disease is, and this method for investigating it is the method of medicine…If they are taught mainly by specialists, they will get the message this is where authority prestige and power lie.” Dr. Ian McWhinnie said:

The hidden curriculum…. “the set of influences that function at the level of organizational structure and culture including, for example, implicit rules to survive the institution such as customs, rituals, and taken for granted aspects” H. Lempp & C. Seale: The hidden curriculum in undergraduate medical education qualitative study of medical students’ perceptions of teaching. British Medical Journal. 2004

Is There Hardening of the Heart During Medical School? Newton, Barber et al. Academic Medicine. Vol. 83, No. 3 – March 2008