Change Management. 2003 Guides New Zealand commissioned major research.

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Presentation transcript:

Change Management

2003 Guides New Zealand commissioned major research

Guides New Zealand Research oDeclining numbers oUnfilled positions - retention of leaders oPublic perception oEvaluation of new programme

Main Issues Research Findings oQuality of programme delivery oLeadership & accountability oCommunications oPublic perception

Expertise we used: oNot for profit facilitator oChange management consultant - ongoing oCommunications consultants- ongoing oOur leaders-ongoing

Leader consultation oProvided possible solutions oEvaluated proposed changes oCommunication channel oChange agents

Quality Leadership Model Direction & Support Development Recruitment Selection & Screening Outcome

Old National StructureNew National Structure National Forum National Board Chaired by National President _________________________ Governance Policy Leadership Committee Leadership Manager Membership Committee Membership Manager Programme Committee Programme Manager Audit&Finance Committee Audit&Finance Manager Chaired by National President Chaired by Executive Director National Forum National Board _________________________ Governance Policy Executive Director Management Advisory Committee _________________________ Operational Delivery Task Forces as required Leader Support Manager [ + key volunteer] Communications Manager [ + key volunteer] Programme Manager k[ + key volunteer] Audit & Finance Manager Audit & Finance Committee Chaired by National President

Implementation oNew organisational structure - Zones oPaid/professional support oFewer permanent committees oProject oriented task forces New management/corporate practices

Implementation oLeader screening, orientation and “apprenticeship” oEffective reviews and development plan oLearning and development tailored to leaders’ needs Corporate processes

Implementation oDirect communication relevant to role/ area oUp to date information oRegular communication of organisational goals and objectives Corporate processes - Communication

Measurement oExit surveys- leader satisfaction o surveys oLeader statistics oRevisit research oOpenness to new ideas and willingness to accept change