Avera Project Management Conference March 12, 2014

Learning Objectives Understand personal emotional intelligence level Improved awareness of the four emotional intelligence competencies Impact of emotional intelligence

Agenda EI level activity Brief history of EI What is it and what it is not EI competencies How understanding EI can help you How you can improve your EI

Emotional Intelligence Activity Scoring – For questions 2, 6, 9, 11, 12, 13 and 15 reverse the score as you are adding (with stars) – For example: You scored 4 = Agree but will add 2 to your score. If you scored 5 = Strongly Agree you will add 1 to your score. Assessment EI can be improved!

Brief History 1930s – Edward Thorndike describes the concept of "social intelligence" as the ability to get along with other people. 1940s – David Wechsler suggests that affective components of intelligence may be essential to success in life. 1950s – Humanistic psychologists such as Abraham Maslow describe how people can build emotional strength Howard Gardner publishes The Shattered Mind, which introduces the concept of multiple intelligences Wayne Payne introduces the term emotional intelligence in his doctoral dissertation 1987 – In an article published in Mensa Magazine, Keith Beasley uses the term "emotional quotient.” 1990 – Psychologists Peter Salovey and John Mayer publish their landmark article, "Emotional Intelligence," in the journal Imagination, Cognition, and Personality The concept of emotional intelligence is popularized after publication of psychologist and New York Times science writer Daniel Goleman’s book Emotional Intelligence: Why It Can Matter More Than IQ.

Definition “Emotional Intelligence is the capacity to reason about emotions, and of emotions to enhance thinking. Mayer, J. D., Caruso, D., & Salovey, P. (2004). Emotional intelligence: Theory, Findings and Implications. Psychological Inquiry, Vol 15. No. 3, p. 197.

EI - What is it? Read and understand your own emotions Persist in the face of difficulty Get along well with colleagues and subordinates Strengthen and support the abilities of others through feedback and guidance Manage feelings and handle stress Be sincerely empathetic

EI – What it isn't Just being nice Being “emotional” Group hugs When angry blaming others for making you angry Only something women have

EI Competencies Self-Awareness Self-Management Social Awareness Relationship Management Social Awareness Self- Awareness Self- Management Team Leadership

Self-Awareness The key emotional intelligence competency Recognizing own emotions and how they affect your thoughts and behavior Know your strengths and weaknesses Self-confidence

Self-Management Ability to control impulsive feelings and behaviors Manage emotions in healthy ways Taking initiative Following through on commitments Adapting to changing circumstances

Social Awareness Understand the emotions, needs and concerns of other people Pick up on emotional cues Feel comfortable socially Recognize the power dynamics in a group or organization

Relationship Management Know how to develop and maintain good relationships Communicate clearly Inspire and influence others Work well in a team Manage conflict

Why is this important? Performance at work Physical health Mental health Relationships Make better decisions Inspire and motivate

Learning Objectives Understand personal emotional intelligence level Improved awareness of the four emotional intelligence competencies Impact of emotional intelligence

Progressive Project Management Track Emotional Intelligence: You Must be Present to Win – Kim Travers, MS, PMP, CPHIMS, Senior Project Manager – Learning Objectives: Emotional Intelligence and Stress EI for Better Decision-Making You Must be Present to Win Using Emotional Intelligence to Create and Maintain Successful Project Teams – Cynda Jones, RN, MS, PMP, Senior Project Manager – Learning Objectives: Emotional Intelligence Skills for Project Managers Understanding Applicability of EI to Teams Recognize Dysfunction Team Behavior Review Ways to Address and Increase Team EI