Initial Call ® - Confidential COWIB Workforce Oklahoma Survey Results – Occupational Training Summary Survey Results April 2014

Initial Call ® - Confidential O VERVIEW C OMMENT AND NUMBERS FOR THOSE SURVEYED WHO ACCESSED OCCUPATIONAL TRAINING Two surveyors completed a total of 60 hours conducting this survey. 91 surveys were recorded. Because the survey was directly related to “getting a job”, the response rate was extremely high. Phone calls were returned and respondents were very interested in sharing their experience and opinions. When (occasionally) asked, the respondents were assured that the survey response would remain anonymous. There is a separate document containing the additional comments in their entirety for each question on the survey. The document title (sent with this report) is titled “COWIB OT Survey Comments042014”. The first question asked what occupational training was taken. The full list can be found in “COWIB OT Survey Comments042014”. Overall, the survey uncovered a high rate of positive experiences at the Workforce Centers. Some of the individuals that had bad experiences to report were willing to detail those experiences. The full text can be found in the “COWIB OT Survey Comments042014”. Because of the individual nature of these questions, it is critical to the interpretation of the survey that all individual comments are read in addition to the summary contained in the following slides.

Initial Call ® - Confidential Q2 H OW DID YOU LEARN ABOUT RECEIVING TRAINING THROUGH THE WORKFORCE CENTER ? Most all of the respondents who listed “Other” learned about training at their unemployment office in addition to walk-ins, ads, and word of mouth.

Initial Call ® - Confidential Q3 W HAT W ORKFORCE C ENTER DID YOU VISIT ?

Initial Call ® - Confidential Q4 W ERE YOU AWARE THAT THE WORKFORCE CENTER PROVIDED FINANCIAL ASSISTANCE ?

Initial Call ® - Confidential Q5 D ID YOUR TRAINING EXCEED, MEET OR FALL SHORT OF YOUR EXPECTATIONS ? 93.97% of respondents felt the training met or exceeded their expectations. Specific recorded complaints can be found in the “COWIB OT Survey Comments042014” document under Q5.

Initial Call ® - Confidential Q6 D ID YOUR TRAINING PREPARE YOU TO WORK IN THE FIELD IN WHICH YOU TRAINED ?

Initial Call ® - Confidential Q7 D ID THE TRAINING INSTITUTION WORK ON EMPLOYMENT OPPORTUNITIES WITH YOU DURING OR AFTER THE TRAINING ? “Other” represents some individuals that are currently in training.

Initial Call ® - Confidential Q8 W ERE YOU ABLE TO ACCESS ALL OF THE SERVICES YOU DESIRED AT THE W ORKFORCE C ENTER ? Some of the “access” issues were directly related to not qualifying for financial assistance.

Initial Call ® - Confidential Q9 R ATING OF SERVICES RECEIVED AT W ORKFORCE C ENTERS Of those that received a particular service, the following percent found those services received to be Excellent Very good or Good : 86%Finding a job 95%Help with resume 96% Help with interviewing 100%Assessment 97%Meeting with counselor 98%Office equipment 93%Occupational training 94%Job getting skills instruction 92%Job keeping skills instruction

Initial Call ® - Confidential Q10 H OW WAS YOUR OUTCOME ; WAS IT HELPFUL IN FINDING A JOB ? Many respondents felt that it was too soon to tell regarding their outcome but gained valuable information and learning that will aid them. Comments are detailed in the document titled “COWIB OT Survey Comments042014”. These are individually important and not best reported in summary.

Initial Call ® - Confidential Q11 W AS THE W ORKFORCE C ENTER STAFF KNOWLEDGEABLE AND HELPFUL IN YOUR OPINION ?

Initial Call ® - Confidential Q12 D ID THE W ORKFORCE C ENTER STAFF MAKE SUGGESTIONS FOR ACCESSING THE SERVICES THAT WOULD BEST FIT YOUR NEEDS ?

Initial Call ® - Confidential Q13 D ID THE W ORKFORCE STAFF GUIDE YOU THROUGH THE R ESOURCE R OOM ?

Initial Call ® - Confidential Q14 O VERALL, HOW WOULD YOU RATE THE STAFF AND THEIR WILLINGNESS TO HELP YOU AT THE W ORKFORCE C ENTER ?

Initial Call ® - Confidential Q15 W HAT EXACTLY COULD WE DO TO IMPROVE ? A sampling of the detailed responses – “nothing” “a very happy consumer” “improve communication” “after you sign in, the wait is too long” “shorten the assessment” “new clients should know about all of the services available to them; staff shouldn’t pick and choose for them” “no improvement needed” Overall, respondents were very pleased. Those that were not were willing to share in detail. Each detailed response to this question is important to read. Please see “COWIB OT Survey Comments042014”, Q15.