The Four Pillars of the New EPMO September 17, 2015

EPMO Mission Statement The EPMO mission is to integrate and govern all Commonwealth IT project resources through the planning and administration of IT programs that insures transparency, accountability, and deployment of industry standard best practices which results in the satisfaction of business needs, the realization of ROI, and the enabling of better Government.

scarce resources across secretariats. EPMO Key Tenets & Vision: “The Four Pillars” Focus Area Action % IT Capital Management Provide governance over preservation, management, and responsible deployment of IT capital. 35% Accountability Define full accountability for successful project execution & constituent value while ensuring transparency using defined escalation channels. 25% Program Governance & Best Practices Partner with business sponsors and program managers to facilitate best practices, Agile adoption, and engagement management . 20% Workforce Optimization Enhance IT capabilities by optimizing Commonwealth workforce and effectively leveraging scarce resources across secretariats.

EPMO Planned Scope of Accountability FY16 IT Capital Projects 3 Levels of Engagement: Full accountability = Direct Oversight MassIT & Commonwealth Projects Capital & resource management Project planning & execution Stakeholder management Benefit realization Appropriate engagement = Governance ANF, Other Sec Capital management General Oversight Best Practices Surveillance & Reporting Limited Involvement = Monitoring Independents Full Accountability Mass IT & Commonwealth Projects $51 M 17 Projects Appropriate Engagement ANF $52M 12 Projects Other Sec* $59 M 10 Projects Independents** $6 M 6 Projects Limited Involvement * Other Secretariats includes: HHS, EEA, PSS ** Independents includes: Treasury, Ethics, Auditor, Judicial, Comptroller *** DOT projects not included above (covered under DOT Bond Cap) & Lottery Project Not Included

EPMO – Year 1 Organization Business Inputs CIO Cabinet Program Leadership Practice Areas Finance Program Org. & Governance Engagement management Project structure Organizational fulfilment Enterprise contracts Executive Steering Committee representative Vendor management Consultancy POC Stakeholder Relations & Strategy Business relationship management EPMO project intake Project priorities Capital requirements management Benefits realization KPIs Technology & Architecture Tech reviews w/Architecture Enterprise applications Product evaluations Security standards Configuration management Release management CTO POC QA & Testing Standards Surveillance Risk metrics Project health check QA tools CASE Program Execution & Best Practices Schedule & milestones PMI engagement Common tools & methods Process engineering Capacity management Risk Enterprise IV&V Project advisors Project daily POC Workforce Optimization Partner with MassIT HR & HRD on… Capacity planning Standardizing job families Creating an enterprise skills inventory Identifying training & development needs Reviewing compensation Capital project IT contractor guidelines & management Legal Technology Agency Engagement & Execution ANF Project Leads HHS Project Leads EEA Project Leads

FY16 IT Capital Projects – Detailed View

E2E IT Capital Management Process Processes Tools Secretariats or Agency Portfolio Managers (SCIOs) – Idea Intake Brainstorm IT Capital Funding Ideas Identify Best Ideas Worth Investing Resources To Analyze Identify What Programs to include in Funding Request Clarity IT Capital Investment Board – Program Review and Selection Develop Portfolio Strategy Select Programs Review Portfolio CASE EPMO and Finance – Oversight of all Funded IT Capital Program Management Create Monthly Spend Plan EPMO Portal (tbd) Program Plan Quality Assessment Monthly Status Updates by Program Managers Dashboards Health Checks

EPMO Health Check Process Independent assessment based on objective measures Inform & Document Status Insight into project health; Opportunities, Challenges 2 triggers: Quarterly planned; On-Demand 2 levels: EPMO, 3rd party How: Artifact reviews, Survey, In-person meeting, Review Scoring model; Dashboard ANF Plan – September 30th complete level 1. The health check includes assessment of: Scope, Cost, Time, Quality, Resources, Communication, Risks, Contingency Planning, Benefits, Training, Implementation, Governance, Roles and Responsibilities, Requirements, and General Lifecycle Activities.

Program Showcase: eLicensing - Future State (Regulatory) Portal ePLACE Citizen Portal Enter Citizen facing portal provides a one-stop shop experience for regulatory services and data across agencies and municipalities. Open Data Portal Enter: Rules-based Wizard function to guide citizens to the collection of regulatory actions required to perform the service needed; including state and municipal regulations. Exit: Consolidated shopping cart for one-time payment. Regulatory Service Desk ** Business and Individual Regulatory Wizard ** Shopping Cart/ Checkout * Interface to online services provided by State agencies or municipalities in any licensing product. Interface will pass citizen contact and identity information collected at the Wizard level to each of the licensing systems to avoid duplicate entry by citizens. For those regulatory actions that are not available online, the interface will present a link to the appropriate website or paper form. Exit Application Workflow ABCC DPL EOEEA Accela Citizen Access - Commonwealth EOHHS System Auto DCAMM IBM Tririga Chatham Accela Citizen Access -Barnstable Agency or Municipal website/ form Regulatory services (data, workflows, reports, etc) specific to an agency or municipality provided by the licensing/ permitting application. The Commonwealth provides a Municipal Template for cities/ towns who wish to participate; containing standard regulatory services of a typical Commonwealth municipality. The template shown under the Accela umbrella can be built in any licensing application. * Shopping Cart Functionality requires standing up an eLicensing Business Unit with its own merchant account for managing payments/ financials. ** Business functions will be managed by the Applications Office until the eLicensing Business Unit is available. DCAMM Certs Nantucket Yarmouth