Listening.

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Presentation transcript:

Listening

Hearing vs. Listening ________: the physical process of perceiving sound. An _________ reaction of the senses and nervous system to incoming stimuli. ________: A _________ act; the processes of hearing something with thoughtful attention and consideration and ____________ what was meant. Hearing automatic Listening voluntary understanding

Types of Listeners _______: Listeners who believe the responsibility of successful communication belongs to the _______. (just goes along for the ride)‏ ______: Play an _____ role in communicating. Passive Sender Active active

Five Types of Listening _______: Listening for information in order to make a _______ or understand a situation. Example: school, buying, vote, support idea ___________: The most basic style of listening. Example: listening for enjoyment i.e. music ____________________: Listening to show _______. Example: Sad friend Critical decision Appreciative Therapeutic / Empathetic concern

Five Types of Listening __________: Listening to detect a problem or flaw. Logical reasoning. Listening from your own perspective. ____________: Single out an important sound. Example: Deliberative Discriminative Friends in a noisy room.

Seven Deadly Habits of Bad Listening __________________: MEGO Syndrome: Listen for useful information. ______________: Pseudolistening Mentally paraphrase what the speaker is saying. Peripheral _______ get our attention Concentrate & block distractions Tuning out dull topics My Eyes Glaze Over Faking attention Yielding to distractions noises

Seven Deadly Habits of Bad Listening __________________________________: ________ - um, like, uh, lisps, accents, slurs, etc. ____________ - clothing, handicaps, etc. Focus on content ___________________: Avoid personal biases; withhold judgment Criticizing delivery or physical appearance Delivery Appearance Jumping to conclusions

Seven Deadly Habits of Bad Listening ___________________________: Words or phrases that push our hot buttons. _______________ - education, biases, attitude, age, experience, emotions, religion, family physical condition, morals. __________: “we never listen when we are eager to speak” Spending most of your listening time _______ about what you want to say. Communication _____. Overreacting to emotional words Emotional filters Interrupting thinking Hog

Effective Listening Rate Gap 120-180 750 xplore nalyze eview earch _________: The space between words spoken by another and our ability to interpret them (tuning in and out)‏ The average person speaks _________ words per minute. The average listener can handle approximately ____ words per minute. Effective Listening Strategy E- ________. Think ahead of speaker. A- ________. R- ________. Use spare time for review. S- ________. Be alert for hidden meaning. Rate Gap 120-180 750 xplore nalyze eview earch

Which Type of Listening? Story of how a person recently lost a pet. Getting directions to someone’s house. A building contractor explaining why a deadline will need to be extended. A child telling his/her parent that he/she fell at the playground today A 911 operator explaining how to do CPR in an emergency situation.

Which Type of Listening? A driver explaining to a police officer why a speeding ticket should not be given. A driver explaining to the district court judge how the expense of a speeding ticket will impact the family food allowance. A manager explaining the company policy to a new employee A politician listening to community concerns at a Town Hall meeting. Students in a high school Communication Applications classroom listening to a presentation.