Application Assister Survey Kim VanPelt St. Luke’s Health Initiatives

About the Survey Survey Monkey questionnaire sent to known CAC’s and navigators 78 respondents Completed the first two weeks of April Results may not be representative of the entire assister community

Prior to this enrollment period, did you have any experience assisting consumers to apply for health insurance (public or private)?

How much training did you receive to assist with the Health Insurance Marketplace?

Do you feel you received an adequate amount of training?

How well did training prepare you in the following areas? Top Ratings: Protecting consumer information and privacy (4.52) Explaining penalties for not having health insurance (3.94) Creating accounts for the Health Insurance Marketplace (3.73) Determining consumer eligibility for AHCCCS or the Health Insurance Marketplace (3.66)

How well did training prepare you in the following areas? Lowest Ratings: Solving “looper” problems (2.34) Troubleshooting application errors (2.42) Assisting consumers whose plans were cancelled (2.34) Helping consumers choose among health insurance plans (2.91) Applying for penalty exemptions (3.01)

Top sources for training and information CMS Webinars (77 percent) Navigator/CAC/IPA Led Training (57 percent) CMS Conference Calls (46.8 percent) CMS Newsletters (39 percent) CMS In-Person Training (32.5 percent)

Do you feel you had someone to whom you could ask questions and get answers regarding enrollment issues?

When providing application assistance, which “door” did you send consumers through first?

In the last month, did you experience glitches in healthcare.gov?

In the last month, did you experience glitches in healthearizonaplus.gov?

Populations labeled as “very difficult” or “difficult” in providing application assistance Loopers (69.7 percent) Immigrants (66.7 percent) Individuals who spoke another language (53 percent) Individuals with chronic health needs ( 32.3 percent) Individuals with disabilities (31.2 percent)

Were you trained to do AHCCCS applications in healthearizonaplus.gov?